Find work in Canada.

330,567 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
Responsable de Production - Production Manager
Outpost VFX
Montreal, QC
Full-time
Working closely with the Producer, you will be responsible for the overall schedule, targets and daily priorities for the team, leading to final delivery. As your show progresses, your…
Added 28 mins ago
Vice President, Supply Chain Planning
Emplo Inc.
Ottawa, ON
Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 28 mins ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking…
Added 58 mins ago
Vice President, Research
MNP Executive Search & Professional Recruitment
Winnipeg, MB
Full-time
CCMB relies on the ongoing support of Manitoba Health, Seniors and Long-Term Care and its close working relationships with regional health authorities to deliver quality cancer services to…
Added 58 mins ago
Associate Optometrist (Winnipeg, Manitoba, R3G 0W4, Canada)
Eyes On Eyecare
Winnipeg, MB
Part-time
Maintains safe working environment for all associates/patients.
Added 58 mins ago
Chef
Aramark Canada
BC · British Columbia, Canada
$26 to $28 CAD / hour
Full-time
…projects across Western Canada. Joining the LandSea team means working in a collaborative, fast paced environment where professionalism, community, and care are at the heart of everything…
Added 58 mins ago
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 58 mins ago
Chef Manager
Aramark Canada
Winnipeg, MB
Full-time
Hands-on leader who enjoys working alongside the team in the kitchen.
Added 58 mins ago
Director, Operations - Casino Nanaimo
Lahal Management LP
Nanaimo, BC
$90,000 to $115,000 CAD / year
Full-time
Experience working in a unionized environment and supporting positive labour-management relationships is an asset.
Added 1 hour ago
Technology Lead - PySpark Developer
Infosys
ON
…distributed computing frameworks(Spark). The role involves working closely with data engineers, architects, and business stakeholders to deliver robust, scalable, and efficient data…
Added 1 hour ago
Technology Lead - Azure Databricks
Infosys
Canada
Ability to work in teams in a diverse, multi-stakeholder environment comprising of Business and Technology teams
Added 1 hour ago
Technology Lead
Infosys
ON
…small teams or workstreams in a fast-paced, innovation-driven…
Added 1 hour ago
Senior Consultant - SAP FICO / S4 HANA
Infosys
ON
Flexible work timings required due to remote working environment including offshore overlaps.
Added 1 hour ago
Senior Consultant
Infosys
Canada
At least 2 years of experience in working on ISO 20022 formats.
Added 1 hour ago
Traveling Merchandiser
PFG | Performance Good Group
Calgary, AB
Safe and inclusive working environment, including culture of rewards, recognition, and respect
Added 1 hour ago
Q3- NAMORC- Oracle Fusion Cloud Industry Principal IPCON - Canada
Infosys
ON
…motivated individual who thrives in a fast-paced, collaborative…
Added 1 hour ago
Q2- NAMORC- Oracle Field Service Cloud SCON - Canada
Infosys
ON
Should have done at least 2 green field implementations and have experience in working in projects with Agile methodology.
Added 1 hour ago
Account Manager, LCUR
trane technologies
Laval, QC
Full-time
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the…
Added 1 hour ago
FS/ Product Owner – Risk and Compliance – Sr Con
Infosys
ON
…and testing platforms. The role requires hands-on experience working in Agile environments, partnering closely with business, risk, compliance, and technology teams to translate control and…
Added 1 hour ago
CMT / PR - Telecom (Canada)
Infosys
Canada
An experienced consulting professional, you will be a thought leader in the CMT industry and a key advisor to defining solutions and will be on point to help clients define and realize the…
Added 1 hour ago
Registered Nurse Supervisor
Government of Yukon
Dawson, YT
Full-time
…dignity, and individual needs. The ideal candidate is a confident leader with strong clinical expertise, critical thinking skills, and a passion for teamwork, coaching, and continuous…
Added 1 hour ago
Operations Manager
VHR Global Technical Recruitment
Gravenhurst, ON
$100,000 to $150,000 CAD / year
Full-time
Added 1 hour ago
Manager, Collections
Rogers Bank
Regina, SK
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 1 hour ago
Public Health and Preventive Medicine
Health Match BC
Vancouver, BC
Full-time
…of the IPVPDS provides medical and public health leadership, working closely with IPVDS scientific and operational leaders to advance strategic priorities, program delivery, policy…
Added 1 hour ago
Member of Technical Staff 2
Nutanix Indonesia
Vancouver, BC
$103,000 to $155,000 CAD / year
Full-time
…the way companies virtualize their data centers. Nutanix, a leader in enterprise cloud, is looking for an outstanding Software Developer to join our Software Defined Security product team,…

Worley

Manager II, IT Business Operations

Toronto, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

About us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose:

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities:

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What you will bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Education – Qualifications, Accreditation, Training:

Required:

Bachelor’s degree.

Preferred:

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K.
Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Apply About employer

More about this job

Responsibilities

The role involves global ownership of enterprise major incident governance, commanding high-impact outages, and leading international teams to ensure 24/7 crisis response. Responsibilities also include managing MSP/vendor accountability, performing post-incident reviews, and reporting operational performance to leadership.

Requirements

Candidates must have at least 7 years of IT experience, including 4 years specifically in major incident management and vendor governance. A bachelor's degree is required, along with proficiency in ServiceNow and ITIL frameworks.

Skills

Major Incident Management
ITIL 4
ServiceNow
Vendor Management
MSP Governance
Crisis Response
Incident Command
Executive Communication
Root Cause Analysis
Cloud Architecture
Leadership
Operational Performance Reporting
Configuration Management
SLA Management
Technical Troubleshooting

Benefits

PTO
401k
Medical
Vision
Dental

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Major Incident Management
ServiceNow
ITIL 4
MSP Governance
Vendor Management
Cloud Platforms
AWS
Microsoft Azure
Google Cloud
AIOps
CMDB
SLA
MTTR
Incident Command
Digital Transformation
Infrastructure
Crisis Management
Post-Incident Review
Operational Metrics
Enterprise IT
Leadership
Global Governance
Technical Collaboration
SaaS
Configuration Items
Business Continuity
Service Management
Incident Playbook
Reporting

Report this job