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WOW! mobile boutique

Gérant de magasin - Mail Champlain

Brossard, QC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Working hours: 40 heures par semaine
Posting language: English · French
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada - making WOW! mobile boutique Canada’s premiere wireless retailer.

As a Store Manager, it is your responsibility to make sure your location is delivering excellence in customer experience; follows all operational policy and procedures and meets sales goals and objectives, while supporting the WOW! mobile boutique™ brand promise to provide the customer with the most helpful, friendly, unbiased advice. You lead by example and create an environment where team members receive regular coaching and development.

What you will achieve

Responsible for achieving all key business objectives including sales, revenue, customer experience and daily operations
Effectively communicates and participates in the achievement of all sales targets including activations, accessory and warranty attach and other identified KPIs
Enjoy leading a sales team in a dynamic and results driven culture
Participate in and deliver coaching and training to your team
Validate staff promotional knowledge and sales skills
Consistently monitor sales floor to ensure high levels of integrity for yourself and your team
Daily execution of CRM tool, ensuring customer follow-up and CASL compliance
Ensure operational tasks are completed outside of operating hours where applicable
Audit all transactions daily and provide feedback where needed
Develop and execute quarterly objectives and goals
Attend and participate in all required scheduled calls or webinars
Optimize scheduling to best serve our customers and control shrink.
Inspire your team to deliver on our brand promise of Personalized, Unbiased, Advice
Lead by example in all required sales and operational behaviors
Ensure compliance of all policies and procedures
Responsible for inventory management receiving, signing, securing inventory and planogram changes
Maintain kiosk look and feel to high standard, as directed by marketing guidelines
Management of staff, including scheduling, training, coaching, and interviewing
Write and deliver Progressive Performance Management documentation
Continuously building a pipeline and proactively recruit

You have the following skills?

3-5 years store supervision and management experience developed in a retail organization, preferably within the wireless or electronics sector
Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
Diploma or Degree in Business, Marketing or equivalent is an asset
Computer aptitude with strong skills in Microsoft office
Comfortable with modern technology
Flexible to work a variety of shifts including evenings and weekends based on business needs

What we offer

Competitive salary
Excellent Commission structure
Rewards & Recognition, based on weekly and monthly targets
Bonus
Competitive group benefit package
Vacation two weeks, prorated based on hire date

Physical Job Requirements

Ability to lift 30-50 pounds
Ability to stand for extensive periods of time

What Other Companies may call this job

Wireless Sales Store Manager
Mobile Phone Sales Manager
Kiosk Sales Manager
Retail Store Manager

WOW! mobile boutique is a multi carrier wireless retailer, a joint venture between Rogers and Telus, operating under Match Transact inc. It has kiosks in 80 locations across Canada.

WOW! mobile boutique is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.

During the recruitment process, all applicants will be required to provide consent for criminal background checks.

WOW! mobile boutique is a certified Great Place to Work® in Canada!

We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.

At WOW! mobile boutique, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move ... differently.

We thank all applicants in advance, however, only those who meet the requirements will be contacted to move forward.

WOW! mobile boutique is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

#WOWMTL

Read the full bilingual original

Intitulé du poste Gérant de magasin

Supérieur hiérarchique Gérant(e) de district

Lieu Mail Champlain, Brossard QC

Salaire 40 000 $ - 52 000 $/an + commission + prime

Exigences Disponibilité totale, 40 heures par semaine

Notre équipe chez WOW! mobile boutique™ est passionnée par l'offre de la meilleure expérience de vente au détail sans fil de sa catégorie, en mettant l'accent sur l'excellence dans tous les aspects de notre activité. Nous nous concentrons sur une expérience client personnalisée, en fournissant des solutions des principaux opérateurs de services sans fil au Canada, TELUS, Rogers, Koodo, Fido et Chatr. Notre gamme exceptionnelle d'opérateurs sans fil, d'appareils les plus récents et une large gamme d'accessoires nous permettent d'offrir une solution impartiale aussi unique que nos clients. Notre équipe a un impact chaque jour en offrant des conseils de qualité aux clients partout au Canada - ce qui fait WOW ! boutique mobile Le premier détaillant sans fil au Canada.

En tant que directeur de magasin, il est de votre responsabilité de vous assurer que votre emplacement offre une excellente expérience client ; suit toutes les politiques et procédures opérationnelles et atteint les buts et objectifs de vente, tout en soutenant le programme WOW ! La marque Wow! mobile boutique™ promet de fournir au client les conseils les plus utiles, conviviaux et impartiaux. Vous montrez l'exemple et créez un environnement dans lequel les membres de l'équipe reçoivent régulièrement un encadrement et un développement.

Ce que vous réaliserez

Responsable de l’atteinte de tous les objectifs clés de l’entreprise, y compris les ventes, les revenus, l’expérience client et les opérations quotidiennes
Communiquer efficacement et participer à l’atteinte de tous les objectifs de vente, y compris les activations, les accessoires, les garanties et autres KPI identifiés
Aimer diriger une équipe de vente dans une culture dynamique et axée sur les résultats
Veiller à ce que tous les membres de l’équipe suivent notre processus de vente,
Participer à la formation et au coaching de votre équipe
Valider les connaissances promotionnelles et les compétences de vente du personnel
Surveiller constamment le sol de vente pour garantir des niveaux élevés d’intégrité, tant pour vous que pour votre équipe
Exécution quotidienne de l'outil CRM, en assurant le suivi des clients et la conformité à la loi CASL
Veiller à ce que les tâches opérationnelles soient accomplies en dehors des heures d’ouverture, si applicable
Auditer toutes les transactions quotidiennement et fournir des retours lorsque nécessaire
Développer et exécuter des objectifs et des buts trimestriels
Assister et participer à tous les appels ou webinaires programmés
Optimiser la planification pour mieux servir nos clients et contrôler la réduction des stocks
Inspirer votre équipe à tenir notre promesse de marque des conseils personnalisés et impartiaux
Donner l'exemple dans tous les comportements de vente et opérationnels requis
Garantir le respect de toutes les politiques et procédures
Responsable de la gestion des stocks, y compris la réception, l’étiquetage, la sécurisation des produits et les changements de planogramme
Maintenir l’apparence et l’ambiance du kiosque à un niveau élevé, conformément aux directives marketing
Gestion du personnel, y compris la planification, la formation, le coaching et les entretiens
Rédiger et délivrer des documents de gestion de la performance progressive
Construire continuellement un vivier de talents et recruter de manière proactive

Vous possédez les compétences suivantes ?

3 à 5 ans d'expérience en supervision et en gestion de magasin développée dans une organisation de vente au détail, de préférence dans le secteur du sans-fil ou de l'électronique.
Personne soucieuse du détail et axée sur les résultats, avec une capacité avérée à gérer plusieurs priorités avec un sentiment d'urgence démontré.
Diplôme en commerce, marketing ou équivalent est un atout.
Aptitude informatique avec de solides compétences dans Microsoft Office.
À l'aise avec la technologie moderne.
Flexible pour travailler sur une variété de quarts de travail, y compris les soirs et les fins de semaine, en fonction des besoins de l'entreprise.

Ce que nous offrons

Salaire concurrentiel.
Excellente structure de commission.
Récompenses et reconnaissance, basées sur des objectifs hebdomadaires et mensuels.
Prime/Bonus.
Programme d'avantages sociaux collectifs compétitif.
Vacances deux semaines, au prorata de la date d'embauche.

Exigences physiques du poste

Capacité à soulever de 30 à 50 livres.
Capacité à rester debout pendant de longues périodes.

Comment d'autres entreprises peuvent appeler ce travail

Responsable du magasin de vente sans-fil.
Responsable des ventes de téléphones mobiles.
Responsable des ventes de kiosques.
Directeur de magasin de détail.

WOW ! mobile boutique est un détaillant de produits sans fil multi-opérateurs, une coentreprise entre Rogers et Telus, opérant sous le nom de Match Transact inc. Elle possède des kiosques dans 80 endroits au Canada.

WOW ! mobile boutique s'engage à créer un environnement qui favorise la diversité et est fière d'être un employeur qui offre l'égalité des chances.

Au cours du processus de recrutement, tous les candidats devront consentir à une vérification de leurs antécédents criminels.

La boutique WOW ! mobile est certifiée Great Place to Work® au Canada !

Nous avons été reconnus parmi les meilleurs employeurs du Canada pour le niveau de confiance que nos employés éprouvent envers leurs dirigeants, le niveau de fierté qu'ils éprouvent dans leur travail et la mesure dans laquelle ils apprécient leurs collègues.

Chez WOW ! mobile boutique, la confiance est à la base de l'innovation, de l'agilité, de la résilience et de l'efficacité. Nous pensons que nos collaborateurs sont les plus importants et ce n'est qu'une des façons dont nous évoluons... différemment.

Nous remercions tous les candidats à l'avance, mais seuls ceux qui répondent aux exigences seront contactés pour aller de l'avant.

WOW ! mobile boutique est un employeur qui souscrit au principe de l'égalité des chances. Nous célébrons la diversité et nous nous engageons à créer un environnement inclusif pour tous les employés.

Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada - making WOW! mobile boutique Canada’s premiere wireless retailer.

As a Store Manager, it is your responsibility to make sure your location is delivering excellence in customer experience; follows all operational policy and procedures and meets sales goals and objectives, while supporting the WOW! mobile boutique™ brand promise to provide the customer with the most helpful, friendly, unbiased advice. You lead by example and create an environment where team members receive regular coaching and development.

What you will achieve

Responsible for achieving all key business objectives including sales, revenue, customer experience and daily operations
Effectively communicates and participates in the achievement of all sales targets including activations, accessory and warranty attach and other identified KPIs
Enjoy leading a sales team in a dynamic and results driven culture
Ensures that all team members follow our sales process
Participate in and deliver coaching and training to your team
Validate staff promotional knowledge and sales skills
Consistently monitor sales floor to ensure high levels of integrity for yourself and your team
Daily execution of CRM tool, ensuring customer follow-up and CASL compliance
Ensure operational tasks are completed outside of operating hours where applicable
Audit all transactions daily and provide feedback where needed
Develop and execute quarterly objectives and goals
Attend and participate in all required scheduled calls or webinars
Optimize scheduling to best serve our customers and control shrink.
Inspire your team to deliver on our brand promise of Personalized, Unbiased, Advice
Lead by example in all required sales and operational behaviors
Ensure compliance of all policies and procedures
Responsible for inventory management receiving, signing, securing inventory and planogram changes
Maintain kiosk look and feel to high standard, as directed by marketing guidelines
Management of staff, including scheduling, training, coaching, and interviewing
Write and deliver Progressive Performance Management documentation
Continuously building a pipeline and proactively recruit

You have the following skills?

3-5 years store supervision and management experience developed in a retail organization, preferably within the wireless or electronics sector
Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
Diploma or Degree in Business, Marketing or equivalent is an asset
Computer aptitude with strong skills in Microsoft office
Comfortable with modern technology
Flexible to work a variety of shifts including evenings and weekends based on business needs

What we offer

Competitive salary
Excellent Commission structure
Rewards & Recognition, based on weekly and monthly targets
Bonus
Competitive group benefit package
Vacation two weeks, prorated based on hire date

Physical Job Requirements

Ability to lift 30-50 pounds
Ability to stand for extensive periods of time

What Other Companies may call this job

Wireless Sales Store Manager
Mobile Phone Sales Manager
Kiosk Sales Manager
Retail Store Manager

WOW! mobile boutique is a multi carrier wireless retailer, a joint venture between Rogers and Telus, operating under Match Transact inc. It has kiosks in 80 locations across Canada.

WOW! mobile boutique is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.

During the recruitment process, all applicants will be required to provide consent for criminal background checks.

WOW! mobile boutique is a certified Great Place to Work® in Canada!

We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.

At WOW! mobile boutique, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move ... differently.

We thank all applicants in advance, however, only those who meet the requirements will be contacted to move forward.

WOW! mobile boutique is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

#WOWMTL

Apply About employer

More about this job

Responsibilities

Lead the store team to achieve sales, revenue, customer experience, and operational goals while delivering personalized, unbiased wireless advice. Manage staffing, coaching, recruitment, scheduling, inventory, CRM follow-up, transaction audits, and compliance with company policies and CASL.

Requirements

Requires 3–5 years of retail supervision and store management experience, preferably in wireless or electronics retail, along with strong organizational, computer, and Microsoft Office skills. A business or marketing diploma or degree is an asset; candidates must be flexible to work varied shifts, including evenings and weekends, and be able to lift 30–50 pounds and stand for extended periods.

Skills

Retail Store Management
Sales Leadership
Customer Experience
Sales Target Achievement
Team Coaching and Training
Staff Scheduling
Recruiting
Inventory Management
Sales Auditing
CRM Execution
CASL Compliance
Microsoft Office
Performance Management
Promotional Knowledge
Operational Policy Compliance
Prioritization

Benefits

Commission
Performance Bonus
Group Benefits
Two Weeks of Vacation
Rewards and Recognition

Visa sponsorship

Not detected in the job text

Keywords

Wireless Retail
Telecommunications
Store Management
Sales Targets
Activations
Accessories
Warranty Attach
Key Performance Indicators
Customer Experience
CRM
CASL Compliance
Inventory Management
Planograms
Microsoft Office
Staff Scheduling
Recruitment
Coaching
Training
Performance Management
Transaction Auditing
Operational Compliance
Sales Process
Wireless Carriers
Mobile Devices
Retail Kiosk

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