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Added 40 mins ago
UO
Teaching and Learning Officer
University of Victoria
Victoria, BC
- Full-time
Maintain and improve teaching and learning processes, tools, and resources to enhance operational effectiveness, compliance, and service delivery across the Faculty.
Added 40 mins ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
Co-op Coordinators are required on occasion to travel within Victoria and, where required, to travel overnight throughout Canada and internationally to develop opportunities with employers…
Added 1 hour ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Analyze network optimization opportunities for cost, inventory, and service delivery.
Added 1 hour ago
NB
Senior Director, IT Delivery and Technology Platforms
National Bank of Canada
Montreal, QC
- Full-time
A career as Senior Director, IT Delivery and Technology Platforms at National Bank means acting as a leader of leaders and ensuring the evolution, performance and sustainability of a…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
AM
Director Digital Solutions & Business Growth
Arc Mercer
Barrie, ON
- Full-time
Empower Simcoe is searching for a bold, visionary Director Digital Solutions & Business Growth to drive our digital revolution! In this high-impact role, you will spearhead our innovation…
Added 2 hours ago
C
Business Continuity Manager
CarePartners
Waterloo, ON
- Full-time
The Business Continuity Manager is responsible for developing, implementing, testing, and continuously improving the organization’s business continuity, emergency preparedness, and…
Added 3 hours ago
AH
Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Working in a multi-disciplinary team, reporting to the Director of EHS Operations, the Manager supports a team of Supervisors who lead front-line healthcare teams. As a culture change…
Added 3 hours ago
AH
Manager
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Rimbey, AB
- Full-time
…The Long Term Care Manager collaborates with other leaders and departments to ensure patients receive high quality care in a safe, competent and ethical manner. The LTC Manager is the…
Added 4 hours ago
IF
Vendor Management Analyst, Tech+Lab
Intact FC
Toronto, ON · Montreal, QC · Laval, QC
- Full-time
Serve as a point of escalation for vendor disputes, invoice discrepancies, and service delivery issues, coordinating resolution across internal teams and vendors
Added 4 hours ago
CO
Director, AI, Data and Analytics
City of North Vancouver
North Vancouver, BC
- Full-time
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Added 5 hours ago
HM
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Health Match BC
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Added 6 hours ago
Licensed Practical Nurse - Casual
Optima Living
Red Deer, AB
Reporting to the Director of Care, the Licensed Practical Nurse collaborates with other team members to provide high quality care and services to residents. This role contributes to…
Added 6 hours ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is seeking a skilled Senior Software Engineer to contribute to the design and delivery of software solutions on our Credit Commercial Engineering Team. In this role, you will take…
Added 7 hours ago
Registered Nurse (RN) - Casual
Albright Manor
Beamsville, ON
Provide quality assurance activities, and in consultation with the Director of Nursing, implement continuous quality of service delivery improvements. This will include: regular frequent…
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 7 hours ago
Director Health Services (Regional Director - Acute Care Services)
Winnipeg Regional Health Authority
Winnipeg, MB
The Regional Director, Acute Care Services provides strategic and operational leadership in support of the Acute Care portfolio within the Winnipeg Regional Health Authority (WRHA).…
Added 7 hours ago
A
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
The Director of Rooms Division provides leadership to Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty & Guest Experience, Communications, Health Club, and Valet…
Added 8 hours ago
GC
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Owen Sound, ON
- Part-time
The Director of Paramedic Services, Operations Manager, Quality Assurance and Community Programs Manager, Wellness and Support Manager , other County Employees, Agencies, Management and…
Added 8 hours ago
TO
Manager, HIS & Clinical Solutions
The Ottawa Hospital
Ottawa, ON
- Full-time
Exhibits an in-depth knowledge of, and experience in formulating an accurate assessment of emerging client needs and in optimizing service accessibility and delivery to clients;
Added 9 hours ago
TC
Operations Manager
The Cahill Group
Saint John, NB
- Full-time
You Will Work Closely With And Report Directly To The Director Of Projects. Within This Exciting And Collaborative Environment, You Will
Added 9 hours ago
RH
RN PROGRAM SUPERVISOR
RISE Housing and Support Services
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Supervising the program and program staff in collaboration with the Program Director
Added 9 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Pharmacy, you will be responsible for providing a variety of services including medication distribution, (order entry, dispensing, checking and delivery),…
Added 11 hours ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
This role will work closely with sales leadership and sales field team members to optimize processes, develop talent, ensure compliance with sales strategies, and drive continuous…
Added 11 hours ago
MS
Job Hiring – Vessel Pre-Planner
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Halifax, NS
- Full-time
At Marinus Services, you’ll be part of a collaborative and growing team supporting the marine terminal industry. You will have the opportunity to work alongside experienced professionals,…

WPP

Workplace Services LeadWest/Canada

Toronto, ON, Canada

$110,000 - $160,000 CAD

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Job details

Pay: $110,000 - $160,000 CAD
Experience: 5–7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance, preferably within a complex global organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

Purpose of Role:

Serve as WPP's senior Workplace Services representative across an assigned portfolio, with overall responsibility for stakeholder relationships, workplace outcomes, financial stewardship and alignment with WPP & REWS standards, providing client-side operational governance.

Translate business priorities into workplace requirements and ensure outsourced service providers deliver against WPP standards, financial objectives and contractual commitments.

Individual Accountabilities:

WPP Stakeholder & Business Partnership: Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into workplace requirements and outcomes.
Workplace Strategy & Experience: Ensure workplace services, space and experience align with WPP strategy, utilization objectives, employee needs and global standards. Oversee space planning activities and portfolio optimization initiatives to support effective workplace outcomes.
Financial Stewardship: Work with Finance stakeholders to prepare annual budgets and quarterly forecasts for the assigned portfolio, monitoring variances and savings opportunities. Challenge service-provider proposals and ensure spend aligns with approved WPP priorities.
Service Provider Governance: Hold outsourced providers accountable for contractual commitments, SLAs/KPIs, financial targets and service outcomes. Challenge performance gaps and ensure corrective action is taken by provider leadership.
Risk & Operational Governance: Ensure assigned properties comply with WPP and REWS risk, governance and operational excellence standards. Lead the identification, oversight, management and escalation of material resilience and service risks and incidents, ensuring appropriate governance, incident management and timely resolution across the assigned portfolio.
HSSE & Business Continuity Compliance: Compliance with WPP & REWS Health, Safety, Security and Environmental policies and Business Continuity certification process, and other operational standards, partnering with relevant WPP functions and service providers as required.
Performance & Insights: Use service-provider reporting, workplace data and stakeholder feedback to assess performance, identify continuous improvement opportunities and inform WPP decision-making.

Role Boundary:

The assigned portfolio may comprise a mix of campus and non-campus locations, requiring the AWSL to apply a flexible and adaptive approach to oversight, governance and stakeholder engagement in line with the evolving REWS operating model.

This is a WPP client-side leadership and governance role.

Day-to-day operational delivery and the direction, supervision and management of service-provider personnel remain the responsibility of the applicable service provider.

Onsite/In office role at one the larger campus locations within respective region.

Competencies, Knowledge and Experience:

Competencies:

Strategic Service Provider Relationship: Proven ability to build and maintain strong, collaborative relationships with suppliers.
Stakeholder Leadership and Business Partnership: Excellent communication and interpersonal skills to build strong relationships with stakeholders and understand their needs.
Commercial and Contract Governance: Understand contractual commitments, SLAs/KPIs and commercial models to govern provider performance, contract compliance and support WPP decision-making.
Leadership: Ability to lead through influence, establish clear client expectations to include stakeholder needs and hold service-provider leadership accountable for agreed outcomes.
Digital Dexterity: Ability to leverage workplace data, reporting and technology apply critical thinking to evaluate performance, inform decisions and challenge service-provider outcomes and provide accurate data to the central REWS team as required
Collaboration: Excellent ability to work collaboratively with internal teams, service providers, and stakeholders to achieve common goals.
Change Management: Lead WPP stakeholder engagement and business adoption associated with workplace change, partnering with service providers and REWS teams on implementation.
Strategic Business Acumen: Understanding of the business context and how workplace services contribute to overall organizational goals.
Responsible Procurement: Partner effectively with WPP Procurement to support responsible and sustainable supplier governance.
Continuous Improvement: Ability to identify opportunities to improve workplace performance through data innovation and best practice.
Adaptability and Continuous Learning: Commitment to continuous learning, professional development and the adoption of industry best practices to support the evolving REWS operating model.

Key Shared Accountabilities:

Working with Global REWS Coe teams to implement global standards and initiatives.
Collaborating with ET to ensure seamless technology integration in the workplace.
Partnering with HR to support employee well-being and engagement programs.
Working with Security to ensure a safe and secure environment.
Working with Procurement to ensure any changes or new contracts are routed through to this team.

Key Interfaces:

Regional Director REWS (Reporting Line)
Regional Procurement
Regional PMO
Outsourced FM Provider Leadership
Food & Beverage Providers
Global REWS COE Team
ET Department
People Department
Business Unit Leaders
Employees
Landlords
Sub-Contractors

Key Metrics and Targets:

Financial Performance: Performance against approved budgets and savings/value commitments.

Service Provider Performance: Performance against agreed contractual SLAs/KPIs.
Stakeholder Experience: Business and employee satisfaction with workplace services.
Portfolio Effectiveness: Space utilization and alignment with WPP workplace objectives.
Governance & Risk: Effective oversight and escalation of material operational , resilience and service risks.
HSSE & Business Continuity Compliance: Compliance with WPP and REWS Health, Safety, Security & Environmental (HSSE) standards, Business Continuity Planning (BCP) requirements and associated certification processes across the assigned portfolio.
Sustainability: Performance against agreed WPP and REWS sustainability targets across the assigned portfolio, including energy consumption and other applicable environmental commitments.

Critical Knowledge & Experience:

Excellent communication and interpersonal skills, with the ability to influence stakeholders, build trusted relationships and drive alignment across a complex environment.
5–7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance, preferably within a complex global organization.
Bachelor's degree in Facilities Management, Business Administration, or a related field. Relevant professional certifications in workplace, facilities management, corporate real estate or related disciplines are desirable.
Demonstrated experience operating as an intelligent client within an outsourced FM environment and holding strategic service partners accountable for performance.
Strong financial and commercial acumen, with experience of budget development and forecasting and governing complex service-provider relationships through budgets, contracts, SLAs/KPIs and performance frameworks.
Understanding of workplace management systems, reporting and data analytics, with the ability to interpret outputs and use insights to support decision-making, performance management and service-provider governance.
In-depth knowledge of HSSE regulations and best practices
Strong understanding of workplace strategy, space planning principles and portfolio optimization practices.
Experience leading complex workplace, transformation or change initiatives across multiple locations and stakeholder groups.
Knowledge of sustainability principles and practices.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$110,000 - $160,000 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.

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More about this job

Responsibilities

The Workplace Services Lead serves as the primary representative for an assigned portfolio, managing stakeholder relationships and ensuring workplace outcomes align with global standards. They are responsible for financial stewardship, service provider governance, and ensuring compliance with health, safety, and security policies.

Requirements

Candidates must have 5–7+ years of experience in corporate workplace, CRE, or outsourced-service governance within a complex global organization. A bachelor's degree in Facilities Management, Business Administration, or a related field is required.

Skills

Facilities Management
Corporate Real Estate
Stakeholder Management
Financial Stewardship
Contract Governance
Service Provider Management
Budgeting
Forecasting
Data Analytics
Change Management
HSSE Compliance
Business Continuity
Strategic Planning
Portfolio Optimization
Communication
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Workplace Services
Corporate Real Estate
Facilities Management
WPP Open
Stakeholder Engagement
Financial Stewardship
SLA
KPI
Contract Governance
HSSE
Business Continuity
Portfolio Optimization
Space Planning
Data Analytics
Change Management
Sustainability
Budget Development
Forecasting
Vendor Management
Operational Governance
Strategic Business Acumen
Risk Management
Incident Management
Procurement
Hybrid Work

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