Closed listing
Operations manager
- Shefford, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Wates Property Services is seeking an experienced Operations Manager to lead the mobilisation and delivery of a significant new social housing planned works contract across the Bedfordshire area.
This is a unique opportunity to join a growing business at the beginning of a new client partnership, taking a leading role in establishing successful operational delivery, building high-performing teams, and ensuring exceptional service for residents and clients alike.
We are looking for a candidate who is already operating as an Operations Manager within the social housing planned works sector, with a proven track record of managing multiple projects, client relationships, operational performance, and commercial outcomes.
The Role
Reporting to the Contracts Director, you will be responsible for the safe, compliant and profitable delivery of planned maintenance programmes, ensuring high levels of customer satisfaction and operational excellence.
Typical Workstreams May Include
To be successful in this role, you will already have:
Essential
At Wates, we are committed to creating thriving communities through the delivery of high-quality housing services. Joining us means becoming part of a business that values innovation, collaboration, inclusion and sustainability, while providing genuine opportunities to develop your career.
If you are an established Social Housing Planned Works Operations Manager looking for an exciting new challenge with a major new client in Bedfordshire, we'd love to hear from you.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link:
This is a unique opportunity to join a growing business at the beginning of a new client partnership, taking a leading role in establishing successful operational delivery, building high-performing teams, and ensuring exceptional service for residents and clients alike.
We are looking for a candidate who is already operating as an Operations Manager within the social housing planned works sector, with a proven track record of managing multiple projects, client relationships, operational performance, and commercial outcomes.
The Role
Reporting to the Contracts Director, you will be responsible for the safe, compliant and profitable delivery of planned maintenance programmes, ensuring high levels of customer satisfaction and operational excellence.
Typical Workstreams May Include
- Kitchen and bathroom replacement programmes
- Roofing and external works
- Window and door replacement
- Energy efficiency and retrofit schemes
- Planned refurbishment projects
- Lead the operational delivery of multiple planned works projects across Bedfordshire.
- Manage Contract Managers, Project Managers, Commercial teams and site-based delivery teams.
- Ensure projects are delivered safely, on time, within budget and to the highest quality standards.
- Build and maintain strong relationships with clients, residents and key stakeholders.
- Drive operational performance against KPIs, SLAs and contractual obligations.
- Support mobilisation activities and continuous service improvement initiatives.
- Work collaboratively with commercial teams to maximise profitability and contract performance.
- Champion customer service and resident satisfaction throughout all stages of delivery.
- Ensure compliance with health, safety, environmental and company standards.
To be successful in this role, you will already have:
Essential
- Significant experience as an Operations Manager within social housing planned works.
- Proven leadership experience managing large-scale planned maintenance programmes.
- Strong understanding of social housing contracts and client expectations.
- Demonstrable experience managing multiple projects and operational teams simultaneously.
- Strong commercial awareness with experience of budget and cost control.
- Excellent client-facing and stakeholder management skills.
- Full UK driving licence.
- Experience delivering retrofit, decarbonisation or SHDF programmes.
- SMSTS qualification.
- Relevant construction management qualification (HNC/HND, Degree or equivalent).
- Experience mobilising new contracts.
- Competitive salary
- Car allowance
- Annual bonus and profit share opportunities
- 26 days annual leave plus bank holidays
- Birthday leave
- Enhanced pension contribution
- Flexible benefits package
- Ongoing professional development and career progression opportunities within one of the UK's leading property services businesses
At Wates, we are committed to creating thriving communities through the delivery of high-quality housing services. Joining us means becoming part of a business that values innovation, collaboration, inclusion and sustainability, while providing genuine opportunities to develop your career.
If you are an established Social Housing Planned Works Operations Manager looking for an exciting new challenge with a major new client in Bedfordshire, we'd love to hear from you.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link:
More about this job
Responsibilities
Lead the safe, compliant, and profitable delivery of multiple planned maintenance projects across Bedfordshire, managing operational and commercial teams and ensuring work is completed on time, within budget, and to quality standards. Build strong client and resident relationships, drive performance against KPIs and contractual obligations, support contract mobilisation and service improvement, and champion customer satisfaction.
Requirements
Candidates must have significant experience as an Operations Manager in social housing planned works, with a record of leading large-scale programmes, multiple projects, and operational teams. They should bring strong commercial and budget-control skills, knowledge of social housing contracts, excellent client and stakeholder management, and a full UK driving licence; retrofit experience, SMSTS, a construction management qualification, and contract mobilisation experience are desirable.
Skills
- Operational Leadership
- Social Housing Planned Works
- Planned Maintenance
- Project Management
- Team Management
- Stakeholder Management
- Commercial Management
- Budget and Cost Control
- Contract Mobilisation
- KPI and SLA Management
- Customer Service
- Resident Satisfaction
- Health and Safety Compliance
- Environmental Compliance
- Service Improvement
Benefits
- Car Allowance
- Annual Bonus
- Profit-Sharing Opportunities
- 26 Days of Annual Leave Plus Bank Holidays
- Birthday Leave
- Enhanced Pension Contribution
- Flexible Benefits Package
- Professional Development
- Career Progression Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Construction
- Management & Leadership
- Customer Service & Support
- Environmental & Sustainability
- Security & Safety
Keywords
- Social Housing
- Planned Works
- Planned Maintenance
- Kitchen Replacement
- Bathroom Replacement
- Roofing
- External Works
- Window Replacement
- Door Replacement
- Energy Efficiency
- Retrofit
- Decarbonisation
- SHDF
- Refurbishment
- Contract Mobilisation
- Contract Management
- Project Management
- Commercial Management
- Budget Control
- Cost Control
- KPIs
- SLAs
- Customer Satisfaction
- Resident Engagement
- Health and Safety
- Environmental Compliance
- SMSTS
- HNC
- HND
- Construction Management