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WSA Americas

Bilingual Client Care Coordinator

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Orleans HearCANADA Clinic located at 1605 Orleans Boulevard Unit 3B, Orleans, Ontario. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What we offer:

Starting hourly compensation of $21-$24/hour + an attractive bonus program
Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
RRSP matching program
Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
Training, learning, + continuing education opportunities
Friends and family discounts + access to our employee perk program
Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What you'll do:

Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
Making product and payment recommendations to enhance the client journey
Support with maintaining physical and electronic records
Perform basic hearing aid maintenance and product questions
Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
Sales acumen - comfortability in recommending products and services to clients
Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
Bilingual French and English required
Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.

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More about this job

Responsibilities

The Client Care Coordinator manages clinic administrative duties, including scheduling, record maintenance, and billing. They also provide exceptional client experiences and drive sales of hearing products and services.

Requirements

Candidates must have at least 2 years of experience in a customer-facing role such as sales, retail, or a clinic environment. Proficiency in both French and English is required, along with strong sales acumen and a customer-centric attitude.

Skills

Customer service
Sales
Administrative support
Bilingualism
Scheduling
Client relations
Product recommendations
Record maintenance
Hearing aid maintenance
Billing
Payment processing
Networking
Communication
Teamwork

Benefits

Health insurance
Dental insurance
Vision insurance
Healthcare spending account
RRSP matching program
Paid vacation
Paid personal days
Paid volunteer day
Training and continuing education
Employee perk program

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Hearing Health
Sales
Administrative
Clinic Operations
Customer Experience
Bilingual
Scheduling
Billing
Marketing
Networking
Hearing Aid Maintenance
Retail
Patient-centric
Healthcare

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