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Added 3 mins ago
Manager, Business Analysis / Technology Consulting
BDO
Toronto, ON · Oakville, ON · Mississauga, ON · Markham, ON
Full-time
This role is well suited for an experienced Business Analyst or Technology Consulting professional with strong client-facing skills, project delivery experience, and the ability to lead…
Added 17 mins ago
Senior Software Developer – CRM / Dynamics 365 & Power BI
Joblinxsapp
Toronto, ON
Full-time
Translate technical system specifications and user stories into functional, tested solution components.
Added 17 mins ago
Digital Product Manager
Insight Global
Toronto, ON
$70 to $78 CAD / hour
Contract
Proven track record of delivering value with small, cross‑functional teams
Added 17 mins ago
Business Systems Analyst
Superior Propane
AB · Alberta, Canada
Contract
Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating…
Added 17 mins ago
Senior Financial Analyst
Altis
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
…essential services sector that is looking for a Senior Financial Analyst to play a key role in supporting executive decision-making across a large, multi-entity…
Added 17 mins ago
Revenue Ops Systems Analyst
AppHelp by AppDirect
Canada
Full-time
As an Revenue Ops Systems Analyst, you are the person who treats our GTM tech stack like a product, not a maintenance job. You own the infrastructure behind Salesforce and every system that…
Added 17 mins ago
Analyste d'affaires / Product Owner
Pratt & Whitney
Longueuil, QC
Full-time
Added 30 mins ago
Senior Guidewire Business Systems Analyst - PolicyCenter Cloud
CGI
Toronto, ON
Contract
CGI is seeking an experienced Senior Guidewire Business Systems Analyst with deep expertise in Guidewire PolicyCenter Cloud to join our team in Toronto.
Added 30 mins ago
Domain Consultant – Commercial & Specialty Lines Insurance
Cognizant
Toronto, ON
$88,000 to $140,000 CAD / year
Full-time
…underwriters, and technology teams. The ideal candidate has deep functional knowledge of commercial P&C products (e.g., General Liability, Commercial Property, Commercial Auto,…
Added 32 mins ago
Risk Analyst
Zodiac Solutions, Inc
Toronto, ON
Full-time
IT Analyst will support the Senior Manager – IT Risk and the IT Risk team in ensuring IT Risk, compliance and IT Risk framework is adhered to.
Added 32 mins ago
Product Manager
Insight Global
Toronto, ON
$77 to $87 CAD / hour
Contract
Localization/multi-language project experience (big plus) • Banking experience • Former Business Analyst (BA): Previous BA experience aids in understanding business processes and…
Added 32 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
…external storytelling, advise senior leaders, influence cross-functional partners, and execute high-quality communications in a fast-paced technology…
Added 32 mins ago
Technical Writer
SPECTRAFORCE
Toronto, ON · Scarborough, ON
Contract
We are seeking a Technical Writer / Process Analyst to play a key role in the development of a net-new enterprise application/platform that will transform how teams manage their processes…
Added 32 mins ago
Specialist, Virtual Card Services
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
The Business Analyst is directly responsible for providing troubleshooting and technical assistance for financial assistance programs which simplify complex billing processes for high cost…
Added 32 mins ago
AI Adoption & Enablement Analyst
WSP in Canada
Montreal, QC
Full-time
The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact…
Added 48 mins ago
Senior Finance Analyst- Corporate Consolidations
TD
Toronto, ON
Full-time
Represent Finance and actively contribute to cross-functional, enterprise, or business / finance initiatives by identifying financial, operational, control, reporting, and regulatory risks
Added 1 hour ago
Analystes d'affaires - systèmes d'approvisionnement
Astek
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Job Title: Business Analyst – Procurement Systems Modernization
Added 1 hour ago
Inventory Analyst
Ontario Medical Supply
Mississauga, ON
$53,200 to $60,000 CAD / year
Full-time
In this role the Inventory Analyst will be the analytical foundation for our inventory and planning operations. Your work will significantly influence strategic and operational decisions by…
Added 1 hour ago
Manager, Solutions
CanDeal
Toronto, ON
Full-time
…utilities. You’ll drive mutualization requirements, execute functional and integration testing, and collaborate across teams to deliver high-quality applications and…
Added 1 hour ago
Business System Analyst
Centraprise
Toronto, ON · Greater Toronto Area, Canada
Contract
We are looking for an experienced Business Systems Analyst with a strong mix of technical and functional expertise to join a leading banking client.
Added 1 hour ago
Sales Analyst
Mars
Toronto, ON · BOL-Mars Canada Inc.
Full-time
The Sales Analyst will provide the customer with category information in support of growth through management of all Sales fundamentals (Distribution, Display, Shelf, Price, Promotions)…
Added 1 hour ago
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Reporting to the Director, HCM and Compensation, the Workday Analyst will deliver operational and service excellence in regard to HR data and system functions. This role will primarily…
Added 1 hour ago
Senior QA Analyst
WestJet
Calgary, AB
Full-time
…business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and…
Added 1 hour ago
Analyst, Automation Development
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
The Analyst, Automation Development is a fully functional, independently operating role within Sun Life Global Investments on the Strategic Analytics and Innovation team. The role is…
Added 2 hours ago
Functions - Internal Audit, Summer Analyst - Mississauga, ON 2027
Citi
Mississauga, ON
Full-time
The Internal Audit Summer Analyst program begins in May with a 3-day training program, providing Summer Analysts with an overview of Citi and an introduction to Citi’s Internal Audit…

WSP in Canada

AI Adoption & Enablement Analyst

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution. The role also measures and communicates impact by tracking adoption and value metrics, analyzing trends to remove barriers, and producing dashboards and leadership readouts with clear recommendations.

Beyond that, the role is the operating engine behind WSP’s AI governance. It manages the intake and triage of new AI requests, coordinates cross-functional review and approval, and keeps decision records accurate and audit-ready. This is a role built on trust and judgement. You will work shoulder to shoulder with the leader of AI adoption and enablement, carrying decisions to closure on their behalf and owning the day-to-day management of AI requests.

Your Impact

You will:

Maintain a governed, searchable library of approved playbooks and prompts, including version control, change notes, and the deprecation of outdated patterns.
Create and maintain knowledge base articles, including how-to guidance, troubleshooting, known issues, and escalation paths, to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams through walkthroughs, office hours, and release briefings to reduce time-to-resolution and improve first-contact support.
Track and report adoption and value metrics, including usage, retention, feature penetration, and time saved, with segmentation by persona, region, and business line.
Analyze trends to identify adoption barriers and opportunities and recommend targeted actions such as new playbooks, training updates, or product feedback.
Produce dashboards and monthly or quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.
Act as the first point of contact for incoming AI requests, assessing each against established risk and suitability criteria and recommending the appropriate review route.
Review incoming submissions for completeness and quality, follow up with requesters for missing detail, and keep them informed at every stage so reviewers receive requests that are ready to assess.
Coordinate the AI review and approval forum end to end, including agendas, pre-reads, scheduling, minutes, decisions, and follow-through on action items, bringing together stakeholders from across the business and specialist functions.
Prepare the assessment material for each request under review, drafting the business perspective and consolidating specialist input ahead of the meeting rather than during it.
Track decisions through to closure and keep governance records accurate, current, and audit-ready.
Extend reporting to cover governance as well as adoption, including request volumes, review outcomes, and cycle times, so leadership has a clear view of what is in progress and how long decisions take.
Prepare the data, briefing notes, and talking points behind leadership presentations, steering forums, and business-line conversations.

The Skills That Set You Apart

You bring:

Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
Working knowledge of responsible AI and safe-use practices, including privacy, confidentiality, and data handling, and the ability to embed quality and verification guardrails into enablement materials.
Strong technical writing skills with experience producing knowledge base content, including how-to guidance, troubleshooting, known issues, and escalation paths, and applying content standards and taxonomy to keep information easy to find.
Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
Strong analytical skills with experience tracking adoption and value metrics, including usage, retention, feature penetration, and time saved, and segmenting insights by persona, region, and business line.
Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.
Sound judgement, with the ability to take ownership of a problem and instinctively recognize which decisions need to be escalated.
Experience coordinating a governance, review, or approval body, including agendas, pre-reads, cross-functional reviewers, decision records, and disciplined follow-up on actions.
Hands-on dashboard and reporting skills using Power BI and the Microsoft 365 toolset, comfort with enterprise service management and collaboration platforms, and the discipline to keep records clean, current, and audit-ready.
Discretion and credibility with senior stakeholders, including experience handling commercially sensitive and confidential material.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $89,800 - $118,900

MB & ON: $81,900 - $112,800

NB, NL, NS, PE & QC: $81,100 - $107,700

Disclosure

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark with WSP

If you are ready to turn responsible AI into meaningful, measurable value, we would love to hear from you. Apply today and help build the knowledge, governance, and enablement foundations that will support AI adoption across WSP in Canada.

About Us

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here .

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here .

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More about this job

Responsibilities

The role involves managing AI governance, intake, and triage while creating knowledge base content to support service desk readiness. Additionally, it requires tracking adoption metrics, producing leadership dashboards, and facilitating cross-functional review forums.

Requirements

Candidates must have experience in a matrixed environment with a strong background in technical writing, AI governance, and data analysis. Proficiency in Power BI and the Microsoft 365 suite is required, along with the ability to manage stakeholder relationships and provide actionable insights.

Skills

AI governance
Technical writing
Knowledge management
Data analysis
Power BI
Microsoft 365
Stakeholder management
Project coordination
Process improvement
Change management
Prompt engineering
Service desk support
Reporting
Risk assessment
Cross-functional collaboration

Benefits

Flexible work
Work-life balance

Visa sponsorship

Not detected in the job text

Keywords

AI Adoption
Governance
Enablement
Knowledge Base
Service Desk
OSS
Power BI
Microsoft 365
Technical Writing
Data Analysis
Stakeholder Management
Prompt Patterns
Version Control
Risk Assessment
Reporting
Dashboards
Cross-functional
Process Improvement
Enterprise Service Management
Responsible AI
Privacy
Confidentiality
Metrics
Business Intelligence
Strategy
Consulting
Professional Services
Infrastructure
Engineering
Project Management

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