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Added 1 hour ago
AT
Revenue Accounting Specialist
Aurora Towers
Montreal, QC
- Full-time
Aurora Towers (“Aurora”) is a telecommunications infrastructure company backed by CVC DIF, a leading global infrastructure private-equity investor. Aurora builds, owns, and operates…
Added 6 hours ago
TC
Health and Safety Specialist
Toromont Cat
Pointe-Claire, QC · Concord, ON
- Full-time
Toromont Cat is seeking a Health and Safety Specialist to join our team in Toronto or Pointe Claire. The Health and Safety Specialist will play a key role in elevating and continuously…
Added 8 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 9 hours ago
A
Health, Safety and Environment Specialist and Project Management Assistant
Artelia
Montreal, QC
- Full-time
Compliance Monitoring: The Specialist shall ensure that all technical obligations and regulations related to environmental, social, health, and safety aspects are strictly complied with by…
Added 9 hours ago
AC
Health, Safety and Environment Specialist and Project Management Assistant
Artelia Canada
Montreal, QC
- Full-time
Compliance Monitoring: The Specialist shall ensure that all technical obligations and regulations related to environmental, social, health, and safety aspects are strictly complied with by…
Added 10 hours ago
SC
Machine Learning Specialist – Cybersecurity Products
StreamScan Cybersecurity
Montreal, QC
- Full-time
…defense for organizations in defense, aerospace, and critical infrastructure. Since 2011, the company has focused on proactive threat detection and rapid incident response, powered by…
Added 12 hours ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
Added 13 hours ago
RB
Senior Security Specialist - Cloud Red Team(Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Intermediate experience working with orchestration and configuration management systems such as Ansible or Puppet, and infrastructure-as-code systems such as CloudFormation or Terraform,…
Added 13 hours ago
Legal Counsel - FinTech
Ebury
Toronto, ON
Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
Added 15 hours ago
CG
Technical Specialist - Industrial
CSA Group
Toronto, ON
- $4,566.41 CAD / week
- Full-time
The Technical Specialist serves as a technical-commercial leader supporting the growth of CSA Group's Data Center and Industrial Equipment business. This role partners closely with Business…
Added 16 hours ago
A
Gestionnaire De Projets En Construction
Actalent
Montreal, QC
- $40 to $60 CAD / hour
- Contract
Added 16 hours ago
Customer Data & Identity Specialist
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
The Customer Data & Identity Specialist is responsible for defining, maintaining, and optimizing the unified customer profile across the organization’s CDP. This role owns the data schema,…
Added 16 hours ago
HA
HVAC/Maintenance Technician
Hotel Arts Group
Calgary, AB
- $28 CAD / hour
- Full-time
…the safe, reliable, and efficient operation of Hotel Arts' infrastructure, ensuring an exceptional experience for our guests while protecting the long-term integrity of our…
Added 17 hours ago
PC
IT Lead Specialist - Enterprise Infrastructure Intelligence / Splunk
Parkland Corporation
Calgary, AB
- Full-time
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and…
Added 20 hours ago
CS
AI & Automation Solutions Specialist
CAA Saskatchewan
Regina, SK
- Full-time
…customers, including road safety, the environment, mobility, infrastructure, and consumer protection. We have also been acknowledged for our excellent customer service, as noted by awards…
Added 21 hours ago
U
TSG Specialist I
UPS
Caledon, ON
- Full-time
…and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and…
Added 21 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 21 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 21 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 21 hours ago
MR
Mechanical Systems Specialist
Mount Royal University
Calgary, AB
- Full-time
…maintenance, safety, security and stewardship of all the buildings, infrastructure, sites and services within Mount Royal's campus community. Through efficient and environmentally…
Added 22 hours ago
A
Data Historian Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
The Data Historian Specialist provides full-time sustainment and support for a large, complex AVEVA PI historian environment serving a major Alberta utility-system operator. This role…
Added 22 hours ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 22 hours ago
W
Senior Project Planner
Worley
Vancouver, BC
- Full-time
Assist project controls specialist on updating Quantity Tracking Database (QTDB)/ progress scorecards and obtain progress info to update project schedule. Knowledge on earning rules of…
Added 22 hours ago
M
Cloud & AI Sales Specialist - Federal Government
Microsoft
Ottawa, ON
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in The…
Added 22 hours ago
V
Senior Engineer, Geomechanics
Vale
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
With industry-leading reserves of copper and nickel in Canada, Brazil, and Indonesia, and state-of-the-art infrastructure in the U.K., Canada, and Japan, VBM delivers a secure and…

Closed listing

WSP in Canada

AI Adoption & Enablement Analyst

Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution. The role also measures and communicates impact by tracking adoption and value metrics, analyzing trends to remove barriers, and producing dashboards and leadership readouts with clear recommendations.

Beyond that, the role is the operating engine behind WSP’s AI governance. It manages the intake and triage of new AI requests, coordinates cross-functional review and approval, and keeps decision records accurate and audit-ready. This is a role built on trust and judgement. You will work shoulder to shoulder with the leader of AI adoption and enablement, carrying decisions to closure on their behalf and owning the day-to-day management of AI requests.

Your Impact

You will:

Maintain a governed, searchable library of approved playbooks and prompts, including version control, change notes, and the deprecation of outdated patterns.
Create and maintain knowledge base articles, including how-to guidance, troubleshooting, known issues, and escalation paths, to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams through walkthroughs, office hours, and release briefings to reduce time-to-resolution and improve first-contact support.
Track and report adoption and value metrics, including usage, retention, feature penetration, and time saved, with segmentation by persona, region, and business line.
Analyze trends to identify adoption barriers and opportunities and recommend targeted actions such as new playbooks, training updates, or product feedback.
Produce dashboards and monthly or quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.
Act as the first point of contact for incoming AI requests, assessing each against established risk and suitability criteria and recommending the appropriate review route.
Review incoming submissions for completeness and quality, follow up with requesters for missing detail, and keep them informed at every stage so reviewers receive requests that are ready to assess.
Coordinate the AI review and approval forum end to end, including agendas, pre-reads, scheduling, minutes, decisions, and follow-through on action items, bringing together stakeholders from across the business and specialist functions.
Prepare the assessment material for each request under review, drafting the business perspective and consolidating specialist input ahead of the meeting rather than during it.
Track decisions through to closure and keep governance records accurate, current, and audit-ready.
Extend reporting to cover governance as well as adoption, including request volumes, review outcomes, and cycle times, so leadership has a clear view of what is in progress and how long decisions take.
Prepare the data, briefing notes, and talking points behind leadership presentations, steering forums, and business-line conversations.

The Skills That Set You Apart

You bring:

Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
Working knowledge of responsible AI and safe-use practices, including privacy, confidentiality, and data handling, and the ability to embed quality and verification guardrails into enablement materials.
Strong technical writing skills with experience producing knowledge base content, including how-to guidance, troubleshooting, known issues, and escalation paths, and applying content standards and taxonomy to keep information easy to find.
Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
Strong analytical skills with experience tracking adoption and value metrics, including usage, retention, feature penetration, and time saved, and segmenting insights by persona, region, and business line.
Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.
Sound judgement, with the ability to take ownership of a problem and instinctively recognize which decisions need to be escalated.
Experience coordinating a governance, review, or approval body, including agendas, pre-reads, cross-functional reviewers, decision records, and disciplined follow-up on actions.
Hands-on dashboard and reporting skills using Power BI and the Microsoft 365 toolset, comfort with enterprise service management and collaboration platforms, and the discipline to keep records clean, current, and audit-ready.
Discretion and credibility with senior stakeholders, including experience handling commercially sensitive and confidential material.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $89,800 - $118,900

MB & ON: $81,900 - $112,800

NB, NL, NS, PE & QC: $81,100 - $107,700

Disclosure

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark with WSP

If you are ready to turn responsible AI into meaningful, measurable value, we would love to hear from you. Apply today and help build the knowledge, governance, and enablement foundations that will support AI adoption across WSP in Canada.

About Us

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here .

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here .

About employer

More about this job

Responsibilities

The role involves managing AI governance, intake, and triage while creating knowledge base content to support service desk readiness. Additionally, it requires tracking adoption metrics, producing leadership dashboards, and facilitating cross-functional review forums.

Requirements

Candidates must have experience in a matrixed environment with a strong background in technical writing, AI governance, and data analysis. Proficiency in Power BI and the Microsoft 365 suite is required, along with the ability to manage stakeholder relationships and provide actionable insights.

Skills

AI governance
Technical writing
Knowledge management
Data analysis
Power BI
Microsoft 365
Stakeholder management
Project coordination
Process improvement
Change management
Prompt engineering
Service desk support
Reporting
Risk assessment
Cross-functional collaboration

Benefits

Flexible work
Work-life balance

Visa sponsorship

Not detected in the job text

Keywords

AI Adoption
Governance
Enablement
Knowledge Base
Service Desk
OSS
Power BI
Microsoft 365
Technical Writing
Data Analysis
Stakeholder Management
Prompt Patterns
Version Control
Risk Assessment
Reporting
Dashboards
Cross-functional
Process Improvement
Enterprise Service Management
Responsible AI
Privacy
Confidentiality
Metrics
Business Intelligence
Strategy
Consulting
Professional Services
Infrastructure
Engineering
Project Management

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