Jobs in Canada

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Added 5 mins ago
SH
Indigenous Coordinator - HSC Adult Emergency Department Community Hub
Southern Health-Santé Sud
Winnipeg, MB
- Full-time
…department and coordinate external resource support and referrals to partner agencies based on patient/client needs. The coordinator will supervise the ED Community Hub staff (Resource…
Added 35 mins ago
D
Team leader, Management support and expertise support
Desjardins
Montreal, QC
- Full-time
…activities, and regularly monitor progress. You support talent development and employee engagement by creating a positive, motivating work environment where everyone’s contribution is…
Added 1 hour ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
Drive regional growth by leading strategic business development initiatives across Ontario and Atlantic Canada
Added 1 hour ago
J
Key Account Manager
Jobgether
Canada
- Full-time
…nights, and Total Transaction Value (TTV) while identifying new business opportunities. Acting as a trusted advisor, you will build strong, long-term relationships with key stakeholders and…
Added 2 hours ago
RB
Director, Product - Shared Services & Middle Layer
Royal Bank of Canada
Toronto, ON
- Full-time
Experience implementing Specification-Driven Development, AI-driven discovery, or business-configurable workflow platforms
Added 2 hours ago
LA
Human Resources Business Partner
Legal Aid Ontario
Toronto, ON
- Full-time
The Human Resources Business Partner is responsible for providing strategic advice and direction to employees and managers on all Human Resources related issues to an assigned client group,…
Added 2 hours ago
RI
Director, Product - Shared Services & Middle Layer
RBC Insurance
Toronto, ON
- Full-time
Experience implementing Specification-Driven Development, AI-driven discovery, or business-configurable workflow platforms
Added 3 hours ago
GE
Senior Sales Executive | Fabricated Steel
Grey Eagle Consulting
ON · Durham, ON
- Full-time
Hybrid Flexibility: Minimum one day per week at the Whitby facility, with flexibility to work remotely and visit clients
Added 3 hours ago
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Senior Clinical Trial Manager (Sr CTM), Dermatology & Rheumatology
Jobgether
Canada
- Full-time
Support business development activities when required, including client meetings, proposal presentations, and responses to requests for proposals (RFPs) and requests for information (RFIs).
Added 3 hours ago
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Stage Experience Lead - Full Time
sephora.com
Dartmouth, NS
- $20.7 to $25.9 CAD / hour
- Full-time
Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to…
Added 3 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 3 hours ago
SM
RQ11119 – Applications Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 3 hours ago
SM
RQ11821 – Change Management Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 4 hours ago
KC
Director, Retail Search & SEM
Kim Cosic Consulting Inc.
Toronto, ON
- Full-time
Contribute to client guidance, pitches, onboarding, platform education, test-and-learn initiatives, and capability development. Maintain strong client and platform-partner relationships.
Added 4 hours ago
A
Personal Banking Advisor - Lethbridge Paramount
ATB
Lethbridge, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 4 hours ago
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Administrative Assistant I
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 4 hours ago
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Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
Added 5 hours ago
R
Director, Product - Shared Services & Middle Layer
RBC
Toronto, ON
- Full-time
Experience implementing Specification-Driven Development, AI-driven discovery, or business-configurable workflow platforms
Added 5 hours ago
T
Customer Experience Associate - Cantonese Language Skills an Asset
TD
Vancouver, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 hours ago
T
Customer Experience Associate - Mandarin Language Skills An Asset
TD
Burnaby, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 hours ago
RP
HR Business Partnerships Manager
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,452.8 to $105,594.3 CAD / year
- Full-time
Act as business partner to client groups; providing full support in the areas of HR, change management and organizational planning.
Added 5 hours ago
E
Service Automation Technician
Epiroc
Vancouver, BC
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 5 hours ago
E
Service Automation Technician
Epiroc
AB · Edmonton, AB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 5 hours ago
E
Service Automation Technician
Epiroc
Winnipeg, MB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 6 hours ago
WT
Team Lead, Fraud Investigations (Cash & Banking)
Wealthsimple Technologies
Remote, Canada
- $68,000 to $85,000 CAD / year
- Contract
- Remote
…Team Lead is a financial crime expert that is focused on the client, and owns overall development and improvement of the Fraud Investigations team. The Team Lead also coordinates and…

WSP in Canada

Business Analyst, ServiceNow - Global Finance

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Job Description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

This is your opportunity to help shape the continued development and transformation of WSP’s Global Finance ServiceNow platform, with a particular focus on Customer Service Management (CSM) Workspace. You will work at the intersection of Finance, technology, and business transformation, partnering with stakeholders across regions to deliver scalable, efficient, and user-focused solutions.

Reporting to the Global Finance ServiceNow and Transformation Lead, you will serve as a key connection between Finance stakeholders and the ServiceNow delivery team, helping drive platform enhancements, support operational excellence, and enable a consistent global user experience.

Your Impact

Translate business needs into clear user stories, process flows, functional requirements, business rules, data requirements, and acceptance criteria.
Validate requirements with Finance stakeholders and technical teams to ensure they are complete, practical, and ready for development.
Identify opportunities to simplify, standardize, or automate processes rather than replicate manual or regional practices in the platform.
Support the intake, analysis, and refinement of Finance ServiceNow enhancement requests.
Maintain well-defined user stories and acceptance criteria, ensuring requests are sufficiently developed before entering delivery.
Develop test scenarios and coordinate Finance user acceptance testing (UAT) for enhancements, integrations, and regional deployments.
Document and triage defects, work with developers on clarification, and coordinate retesting through resolution.
Support business sign-off and confirm that requirements, access, training, and operational-readiness activities are completed before release.
Communicate technical considerations in practical business language and ensure business decisions are clearly understood by the delivery team.
Support regional onboarding by gathering local requirements, identifying valid regional differences, and aligning solutions with Global standards.
Assist with access validation, readiness tracking, cutover activities, hypercare, and post-release stabilization.
Investigate recurring operational issues and help determine whether they require a process change, training, data correction, or system enhancement.
Meet with Finance stakeholders to understand reporting and Power BI dashboard requirements.
Document metric definitions, filters, data needs, and expected use cases.
Connect stakeholders with the appropriate reporting and technical teams and support requirements clarification through dashboard delivery.
Contribute to training materials, process guidance, demonstrations, and release communications.
Support users during UAT, go-live, and hypercare while capturing recurring questions or adoption issues.
Maintain requirements, process maps, decision logs, test evidence, and other project documentation.

The Skills That Set You Apart

Experience as a Business Analyst supporting ServiceNow, preferably within Customer Service Management Workspace.
Good understanding of CSM case management, forms, routing, assignment groups, queues, notifications, portals, and reporting.
Experience facilitating workshops and translating business needs into user stories, process flows, and acceptance criteria.
Experience coordinating UAT, managing defects, and supporting releases or regional deployments.
Strong written communication, stakeholder-management, and problem-solving skills.
Ability to work across global, cross-functional, and multicultural teams.
Experience working in Agile delivery environments.
Finance, shared-services, or enterprise-transformation experience would be an asset.
ServiceNow Certified System Administrator or CSM-related certification is considered an asset.
Familiarity with integrations, APIs, email ingestion, data mapping, or automation.
Familiarity with Power BI requirements gathering and operational reporting.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $77,400 – $102,500

MB & ON: $70,600 – $97,200

NB, NL, NS, PE & QC: $69,900 – $92,900

Disclosure:

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark

Ready to help drive the future of Finance transformation? Join a team where your analytical expertise, ServiceNow knowledge, and collaborative approach will influence global processes, improve user experiences, and help deliver meaningful business outcomes at scale.

Apply today and help shape the next generation of Finance operations through innovation, partnership, and continuous improvement.

About Us

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here .

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here .

Apply on LinkedIn About employer

More about this job

Responsibilities

Translate Finance stakeholder needs into ServiceNow requirements, user stories, process flows, and acceptance criteria, and coordinate testing, defect resolution, releases, and regional deployments. Support platform adoption and operational readiness, investigate recurring issues, and clarify requirements for Power BI dashboards and reporting.

Requirements

Candidates should have experience as a Business Analyst supporting ServiceNow, preferably in Customer Service Management Workspace, and be familiar with CSM case management and Agile delivery. The role also calls for workshop facilitation, UAT and release coordination, strong communication and stakeholder skills, and the ability to work across global teams; Finance experience and relevant ServiceNow certifications are assets.

Skills

Business Analysis
ServiceNow
Customer Service Management
Requirements Gathering
User Stories
Process Mapping
Acceptance Criteria
User Acceptance Testing
Defect Management
Agile Delivery
Stakeholder Management
Power BI
Finance Transformation
Release Management
Process Improvement
Cross-Functional Collaboration

Benefits

Flexible Work
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CSM Case Management
Finance
Business Analysis
User Stories
Process Flows
Functional Requirements
Business Rules
Data Requirements
Acceptance Criteria
User Acceptance Testing
Defect Management
Agile
Power BI
Reporting
Integrations
APIs
Email Ingestion
Data Mapping
Automation
Regional Deployments
Release Management
Process Improvement
ServiceNow Certified System Administrator
CSM Certification

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Work requirements

Jobs in Canada