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IT Service Management & Analytics Specialist
Astek
Montreal, QC
Full-time
The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber…
IT Service Management & Analytics Specialist
Axelon Services Corporation
Montreal, QC
58.62 USD / hour
Other
Coordinate Incident, Problem, Change, and Service Management activities across Cyber and IAM platforms.
IT Service Management & Analytics Specialist
Tata Consultancy Services
Montreal, QC
Full-time
-Strong knowledge of IT Service management (ITSM) practices, including Incident , Problem, Change and service management
IT Service Management & Analytics Specialist
Pacer Group
Montreal, QC
55 to 60 CAD / hour
Contract
Job Title: IT Service Management & Analytics Specialist
IT Service Management & Analytics Specialist
J&M Group
Toronto, ON
Full-time
Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management
Bilingual Senior Specialist, IT Operations Monitoring & Service Insights
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Infrastructure and Operations team in the Bilingual Senior IT Operations Monitoring & Service Insights Specialist position. You will be responsible for the advanced configuration,…
Added 22 hours ago
IT Specialist I-IV (SAP BW Specialist)
Énergie NB Power
Fredericton, NB
34.7 to 57.72 CAD / hour
Contract
As a part of the Business Support team, you will support formal data lifecycle management, governance, reporting and analytics, all necessary to advance the capability of data and…
Data Analytics Specialist
SPECTRAFORCE
Toronto, ON · North York, ON
Contract
As an AI & Data Analytics IT Specialist, you will play a pivotal role in shaping and delivering advanced analytics and AI-driven solutions that directly impact strategic and operational…
IT Support Specialist
RDH Building Science
Burnaby, BC
Full-time
The IT Service Operations Specialist works closely with the IT Manager, who currently owns the full scope of IT service operations. This position establishes dedicated operational capacity…
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Accelerate business decision-making through scalable, high-performance data architectures that support near real-time analytics and self-service insights.
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Georgetown, ON
Full-time
Accelerate business decision-making through scalable, high-performance data architectures that support near real-time analytics and self-service insights.
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Remote, Canada
Full-time · Remote
Accelerate business decision-making through scalable, high-performance data architectures that support near real-time analytics and self-service insights.
ITSM Analytics & Specialist
Pacer Group
Montreal, QC
58 to 60 CAD / hour
Contract
We are looking for an experienced ITSM / Service Management Analyst with strong expertise in IT service operations, reporting, and stakeholder management.
Sr ITSM Service Portfolio Specialist
Canadian Tire Corporation
Calgary, AB · Brampton, ON · Oakville, ON · Toronto, ON · Data Centre (AJBilles) [DATACENTRE]
Full-time
The Sr. ITSM Service Integration Specialist plays a critical role in ensuring the integrity, reliability, and strategic value of CTC’s IT Service Management ecosystem. This role is…
Senior IT Systems Specialist
Rodan Energy Solutions Inc.
Mississauga, Ontario
Full-time
We are seeking an experienced Senior IT Systems Specialist to administer, maintain, and improve our IT and OT environment while providing reliable support to end users, partners, and…
Senior IT Systems Specialist
Rodan Energy Solutions Inc.
Mississauga, Ontario
Full-time
We are seeking an experienced Senior IT Systems Specialist to administer, maintain, and improve our IT and OT environment while providing reliable support to end users, partners, and…
Service Relationship Specialist
Manulife
Vancouver, BC · Edmonton, AB · Calgary, AB
Full-time
The Service Relationship Specialist role represents Manulife externally with existing and potential (Mid-Market and may include some Corporate clients) as well as our key Advisor Firms and…
Software Asset Management Specialist, Commercial Applications
WSP
Montreal, QC
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Toronto, ON
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Quebec, QC
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Fredericton, NB
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Moncton, NB
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Montreal, QC
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Added 55 mins ago
Technical Service Specialist
Bimeda
Cambridge, ON
Full-time
The Technical Services Specialist develops, implements, and maintains projects and programs supporting the Technical Transfer and Post-Commercial Product Lifecycle Management (PLCM)…
Manufacturing IT Specialist
Minth Windsor Manufacturing
Windsor, ON
55,000 to 70,000 CAD / year
Volunteer
Familiarity with ITIL-style incident and change management, or with a ticketing system such as ServiceNow or Jira.

WSP in Canada

Software Asset Management Specialist, Commercial Applications

Toronto, ON, Canada

Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Manage the end-to-end lifecycle of commercial off-the-shelf software assets, focusing on licensing compliance, cost optimization, and governance. Maintain accurate inventories in ServiceNow and coordinate with procurement and technical teams to ensure efficient software delivery and harvesting.

Requirements

Requires over 5 years of experience in an ITIL-aligned SAM role with proficiency in tools like SnowLM, ServiceNow, and Microsoft Intune. Candidates should have a strong understanding of commercial licensing models and the ability to manage global vendor estates.

Experience

5 to 10 years

Education

bachelor degree

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Software Asset Management
Licensing Compliance
Cost Optimization
ServiceNow
Snow License Manager
Microsoft Intune
SCCM
ITIL Framework
Vendor Management
CMDB
Audit Support
Demand Forecasting
Stakeholder Management
ISO/IEC 19770
Analytical Skills
Communication Skills

Benefits

Flexible Work

Minimum pay

$89,200

Maximum pay

$130,800

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Software Asset Management
SAM
ITAM
COTS
ServiceNow
SnowLM
Microsoft Intune
SCCM
ITIL
ISO/IEC 19770
CSAM
CHAMP
Licensing
Compliance
Vendor Audit
CMDB
Adobe VIP
ETLA
Google Workspace
Zoom
Slack
Cisco Webex
Miro
Smartsheet
Grammarly
Procurement
Cost Optimization
Governance
ITSM

Original job description

Job Description

What if you could redefine what's possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP

The Opportunity

Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every day. In this role, you will support the end-to-end lifecycle of WSP’s commercial applications portfolio, with a focus on licensing compliance, governance, cost optimization, reporting, and continuous improvement across collaboration, productivity, and utility software. The role focuses on commercial off-the-shelf applications across Collaboration, Productivity, and Utilities categories, including examples such as Zoom, Slack, Cisco Webex, Miro, Adobe Acrobat, Google Workspace, Smartsheet, Grammarly, WinZip / 7-Zip, TeamViewer, Notepad++, and Snagit.

This is a national opportunity posted across Canada, supporting stakeholders across multiple regions while helping WSP maintain consistent software asset management practices worldwide.

Your Impact

In this role, you will:

Maintain an accurate inventory and CMDB record in ServiceNow of all COTS software assets and entitlements, reconciled against SnowLM discovery / metering and Intune deployment data.
Continuously monitor and reconcile COTS deployments against vendor agreements to ensure license compliance and maintain a single source of truth.
Capture and store all purchase-related information, including license entitlements, proof of purchase, license keys and activation details, throughout each asset’s lifecycle.
Support vendor audits and license reviews, including Adobe and Microsoft, responding to inquiries and effective license position requests.
Support audit, compliance and regulatory activity by providing the reporting required to meet audit and regulatory requirements.
Process COTS software requests through the defined SAM lifecycle in ServiceNow, ensuring timely ordering and delivery to meet service levels, especially for onboarding and business productivity.
Support software installation activities and coordinate deployment, reassignment and removal with the Microsoft Intune / SCCM and On-Site Support teams, supplying the information needed for timely, accurate software delivery.
Oversee the COTS lifecycle from request and procurement through deployment to harvest and retirement.
Support reclaims and re-harvest unused or under-utilised COTS licenses using the toolsets provided.
Collaborate with Vendor Management and Procurement teams regarding COTS software contracts, renewals and volume discounts.
Support the review of maintenance renewals.
Provide inputs to and maintain the COTS software renewals calendar.
Identify cost-saving opportunities by optimising licenses, including license sharing, usage optimisation and reallocation across the Collaboration, Productivity and Utilities portfolio.
Support demand forecasting and budgeting by analysing historical spending and usage data, providing the necessary inputs into financial and budgetary processes.
Provide regular reports and metrics on software usage, compliance status and vendor performance to upper management, and mature these into dashboards that deliver actionable insight.
Document internal policies and procedures to ensure adherence to SAM best practice, aligned to ISO/IEC 19770.
Respond to escalations and licensing queries from stakeholders, providing a high level of customer service.
Through operational metrics analysis, highlight gaps and issues, ensuring they are addressed in alignment with ITSM practices.
Raise process and operating-procedure improvements to ITSM Practices, and provide feedback and input as required.
Support transitional activities as operations are internalised, and share knowledge with the team as required.

The Skills That Set You Apart

You bring:

A strong grasp of commercial licensing models, including subscription vs perpetual, per-user vs per-device, and vendor agreements such as Adobe VIP / ETLA.
5+ years in an ITIL-aligned operational role in Software Asset Management or a similar function, ideally with a COTS / desktop software focus.
Hands-on experience with discovery, software metering, and reconciling deployments against entitlements using tools such as Snow License Manager.
A clear understanding of the ITIL framework and the ability to apply its principles within an IT service management environment; ITIL qualification as standard.
Working knowledge of application deployment and inventory in Microsoft Intune and SCCM / Configuration Manager.
Solid knowledge and experience of ServiceNow.
Experience working to, and exceeding, Service Level Agreements.
A process-orientated mindset with a methodical, planned approach to achieving goals, strong organisational skills and attention to detail.
Excellent analytical and communication skills, both verbal and written, with the ability to build effective working relationships and influence stakeholders within a global environment.
Comfort with ambiguity, the ability to thrive on change, and advocacy for the IT organisation both internally and externally.
Enthusiasm and dedication to drive continual improvement and change.

The following would also be an asset:

SAM / ITAM certifications, such as IAITAM CSAM / CHAMP, and familiarity with ISO/IEC 19770.
Direct experience managing major COTS vendor estates globally.
Exposure to working with vendor management and procurement teams on a global scale.
Bachelor’s degree in Information Technology or a related field.

Why Choose WSP?

Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation:

AB, BC, NT, NU, SK & YT: $98,800 - 130,800

MB & ON: $90,100 - 124,100

NB, NL, NS, PE & QC: $89,200 - 118,500

Disclosure:

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Ready to Optimize What Powers Our People?

Bring your software asset management expertise to a role where your insight will help teams across WSP access the right tools, stay compliant, manage costs, and improve the way commercial applications support work across Canada and around the world. If you are energized by licensing strategy, governance, analytics, stakeholder partnership, and continuous improvement, this is your opportunity to make a measurable impact.

Apply today and help shape a smarter, more connected software ecosystem at WSP.

About Us

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here .

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here .

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