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Added 4 mins ago
Senior Project Manager (BC, AL, ON based)
BD
BC · British Columbia, Canada
Full-time
Capture and communicate customer insights, lessons learned, and market feedback to Waters team members to support continuous improvement of solutions, services, and customer experience.
Added 4 mins ago
Senior Project Manager (BC, AL, ON based)
BD
Mississauga, ON
Full-time
Capture and communicate customer insights, lessons learned, and market feedback to Waters team members to support continuous improvement of solutions, services, and customer experience.
Added 4 mins ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
…of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will…
Added 4 mins ago
Senior Project Manager (BC, AL, ON based)
BD
AB · Alberta, Canada
Full-time
Capture and communicate customer insights, lessons learned, and market feedback to Waters team members to support continuous improvement of solutions, services, and customer experience.
Added 4 mins ago
Sales Support & Customer Service Coordinator
Merrithew®
Toronto, ON · Scarborough, ON
Contract
We’re looking for a candidate who has experience in a high-volume order entry and customer service role, works well under pressure, believes in collaboration and is flexible with the…
Added 4 mins ago
Bilingual RFP and Contracting Specialist
BD
Mississauga, ON
Full-time
…be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies,…
Added 4 mins ago
District Operations Manager
Adecco
Toronto, ON · Greater Toronto Area, Canada
Full-time
If you're a results-driven leader with experience in retail operations, merchandising, and sales management, apply today! Our dynamic team of recruiters will reach out if you qualify for…
Added 4 mins ago
Event Technical Lead- Fairmont Lake Louise
Encore Canada
Lake Louise, AB
Full-time
2-3+ years of customer service or hospitality experience is preferred.
Added 4 mins ago
Intermediate Electrical Designer
Trojan Technologies
London, ON
$70,000 to $80,000 CAD / year
Full-time
…systems. This role is critical to ensuring our designs meet customer, regulatory, and company requirements while supporting project execution across multiple…
Added 4 mins ago
Senior Manager, Customer Segments & Growth (Partnerships & Operations)
SPECTRAFORCE
Toronto, ON
Contract
This role will develop and manage strategic partnerships that enhance Client’s value proposition, drive customer acquisition, and strengthen Client’s position as the bank of choice for…
Added 4 mins ago
Third Key (Team Leader) - BIM Mayfair
Nestlé Nespresso SA
Victoria, BC
Full-time
We are looking for a Full Time Team Leader to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand while…
Added 4 mins ago
Accounts Payable Administrator
The Lenbrook Group of Companies
Pickering, ON
Full-time
For more than 50 years Lenbrook has been a leader in high-end audio and distributor of specialty consumer brands. Lenbrook International houses the company’s brand development activities in…
Added 4 mins ago
Warehouse Worker
Sysco Canada Inc.
Vancouver, BC
Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 5 mins ago
Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Added 5 mins ago
Senior Compensation Consultant
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
Support client groups through the annual compensation cycle and collaborate with other Centres of Excellence to ensure effective program administration and a positive employee experience.
Added 5 mins ago
Senior Manager, Global Learning & Development
Celestica International LP
Toronto, ON
…the duties covered by the job posting, or the credentials, experience or geographic…
Added 5 mins ago
Senior Technician - Service Repair
Wesco
Edmonton, AB
3 years required; 5 years preferred customer service experience
Added 5 mins ago
Warehouse Associate
EECOL
Winnipeg, MB
Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 5 mins ago
Part-Time Security Guard
Securitas Canada
Yorkton, SK
Part-time
Securitas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000…
Added 5 mins ago
Flexible Store Advisor
Mountain Equipment Company
Victoria, BC
Temporary
Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
Added 5 mins ago
Offline Operator
Orbia
St. Albert, AB
$27 CAD / hour
Full-time
…bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia…
Added 5 mins ago
Warehouse - Driver
Fresh Prep Foods Inc
Vancouver, BC
Up to $24.32 CAD / hour
Full-time
Join Fresh Prep - a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B…
Added 20 mins ago
Registered Practical Nurse, RPN - Long Term Care
Schlegel Villages
Windsor, ON
Part-time
…hands-on, Genuine and humble; as well as, the values of the Customer Experience Credo (Know Me, Be Present, Walk in My Shoes, Earn Trust and Follow…
Added 20 mins ago
Sr TA Advisor
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team…
Added 20 mins ago
Sales Consultant
Extendicare
Toronto, ON · Harold & Grace Baker Centre (Retirement)
Full-time
Customer and relationship building focused sales experience

WSP

AI Adoption & Enablement Analyst

1600, boul. René-Lévesque Ouest, 11e étage, Montreal, QC, H3H 1P9, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution. The role also measures and communicates impact by tracking adoption and value metrics, analyzing trends to remove barriers, and producing dashboards and leadership readouts with clear recommendations.

Beyond that, the role is the operating engine behind WSP’s AI governance. It manages the intake and triage of new AI requests, coordinates cross-functional review and approval, and keeps decision records accurate and audit-ready. This is a role built on trust and judgement. You will work shoulder to shoulder with the leader of AI adoption and enablement, carrying decisions to closure on their behalf and owning the day-to-day management of AI requests.

Your Impact

You will:

Maintain a governed, searchable library of approved playbooks and prompts, including version control, change notes, and the deprecation of outdated patterns.
Create and maintain knowledge base articles, including how-to guidance, troubleshooting, known issues, and escalation paths, to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams through walkthroughs, office hours, and release briefings to reduce time-to-resolution and improve first-contact support.
Track and report adoption and value metrics, including usage, retention, feature penetration, and time saved, with segmentation by persona, region, and business line.
Analyze trends to identify adoption barriers and opportunities and recommend targeted actions such as new playbooks, training updates, or product feedback.
Produce dashboards and monthly or quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.
Act as the first point of contact for incoming AI requests, assessing each against established risk and suitability criteria and recommending the appropriate review route.
Review incoming submissions for completeness and quality, follow up with requesters for missing detail, and keep them informed at every stage so reviewers receive requests that are ready to assess.
Coordinate the AI review and approval forum end to end, including agendas, pre-reads, scheduling, minutes, decisions, and follow-through on action items, bringing together stakeholders from across the business and specialist functions.
Prepare the assessment material for each request under review, drafting the business perspective and consolidating specialist input ahead of the meeting rather than during it.
Track decisions through to closure and keep governance records accurate, current, and audit-ready.
Extend reporting to cover governance as well as adoption, including request volumes, review outcomes, and cycle times, so leadership has a clear view of what is in progress and how long decisions take.
Prepare the data, briefing notes, and talking points behind leadership presentations, steering forums, and business-line conversations.

The Skills That Set You Apart

You bring:

Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
Working knowledge of responsible AI and safe-use practices, including privacy, confidentiality, and data handling, and the ability to embed quality and verification guardrails into enablement materials.
Strong technical writing skills with experience producing knowledge base content, including how-to guidance, troubleshooting, known issues, and escalation paths, and applying content standards and taxonomy to keep information easy to find.
Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
Strong analytical skills with experience tracking adoption and value metrics, including usage, retention, feature penetration, and time saved, and segmenting insights by persona, region, and business line.
Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.
Sound judgement, with the ability to take ownership of a problem and instinctively recognize which decisions need to be escalated.
Experience coordinating a governance, review, or approval body, including agendas, pre-reads, cross-functional reviewers, decision records, and disciplined follow-up on actions.
Hands-on dashboard and reporting skills using Power BI and the Microsoft 365 toolset, comfort with enterprise service management and collaboration platforms, and the discipline to keep records clean, current, and audit-ready.
Discretion and credibility with senior stakeholders, including experience handling commercially sensitive and confidential material.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $89,800 - $118,900
MB & ON: $81,900 - $112,800
NB, NL, NS, PE & QC: $81,100 - $107,700

Disclosure

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark with WSP

If you are ready to turn responsible AI into meaningful, measurable value, we would love to hear from you. Apply today and help build the knowledge, governance, and enablement foundations that will support AI adoption across WSP in Canada.

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here.

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More about this job

Responsibilities

The AI Adoption & Enablement Analyst manages AI governance, intake, and triage while creating knowledge base content to support Service Desk operations. They also track adoption metrics, produce leadership dashboards, and facilitate cross-functional review forums to ensure AI initiatives are audit-ready and impactful.

Requirements

Candidates must have experience in matrixed environments, technical writing, and managing AI governance or review bodies. Proficiency in Power BI, Microsoft 365, and the ability to synthesize complex data into actionable insights for senior stakeholders are essential.

Skills

AI governance
Technical writing
Knowledge management
Data analysis
Power BI
Microsoft 365
Stakeholder management
Project coordination
Change management
Process improvement
Reporting
Risk assessment
Collaboration
Communication
Strategic planning

Benefits

Flexible work
Work-life balance
Professional development

Visa sponsorship

Not detected in the job text

Keywords

AI Adoption
Enablement
Governance
Knowledge Base
Service Desk
OSS
Playbooks
Prompt Engineering
Data Analytics
Power BI
Microsoft 365
Stakeholder Management
Risk Management
Change Management
Technical Writing
Reporting
Dashboards
Process Improvement
Compliance
Audit-ready
Matrixed Environment
Responsible AI
Collaboration
Strategy
Business Intelligence

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