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Added 6 mins ago
Operations System Specialist
Mary Browns
Markham, ON
$70,000 to $80,000 CAD / year
Full-time
The Operations Systems Specialist is responsible for overseeing the integrity, accuracy, and consistency of restaurant-related I.T. systems across the restaurant brand. This role focuses on…
Added 6 mins ago
Sales Representative
Prime Communications Canada Inc
Squamish, BC
Up to $19 CAD / hour
Full-time
…leading providers of cable television, high-speed internet, information technology, and telephone services to consumers and businesses. As the world of wireless technology continues to…
Added 20 mins ago
Sourcing Specialist, Talent Acquisition, Human Resources
Sanya’k̓ula
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Full-time
The Talent Acquisition Sourcing Specialist supports the identification of external and internal talent across a diverse portfolio and supports the talent acquisition of healthcare…
Added 20 mins ago
Medical Doctors and Specialists
CARAVAN Wellness
Montreal, QC · Greater Montreal Metropolitan Area
Contract
CARAVAN Wellness is a global leader in modern expert content integration and technology-driven engagement solutions across health, wellness, financial, technology, workplace, travel, and…
Added 20 mins ago
Customer Care Specialist
SGS
Burnaby, BC
$25 to $29 CAD / hour
Full-time
We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers,…
Added 21 mins ago
Labour Relations Specialist
BWXT
Cambridge, ON
As our Labour Relations Specialist you will be responsible for managing a range of organizational labour relations activities, including manpower planning, grievance administration, union…
Added 36 mins ago
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GFL Environmental Inc.
AB · Winnipeg, MB · Saskatoon, SK · Red Deer, AB · Calgary, AB
Full-time
Added 48 mins ago
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Toronto, ON
Full-time
Stakeholder Management: Coordinate with Compliance, Risk, Legal, Technology, and Business teams to ensure alignment and smooth project delivery
Added 49 mins ago
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Full-time
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Added 1 hour ago
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Join in on what others in TD Technology Solutions are doing:
Added 1 hour ago
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BAS Specialist / Senior Automation Systems Technician
Added 1 hour ago
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UPS
Mississauga, ON
Contract
We are seeking a detail-oriented and collaborative Tax Specialist to support the Canadian Tax team. This role offers an excellent opportunity to gain hands-on experience in corporate income…
Added 1 hour ago
AI Adoption & Enablement Analyst
WSP
Montreal, QC
…bringing together stakeholders from across the business and specialist…
Added 1 hour ago
Mining Technology Implementation Specialist
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Fort McMurray, AB
Full-time
Reporting to the Technology Support Manager, the Mining Technology Implementation Specialist will provide expertise and ongoing technical support to assist the support and operations teams…
Added 1 hour ago
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Experience with information retrieval packages Experience
Added 1 hour ago
Senior Product Manager
Blazesoft
Concord, ON
Full-time
…boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our…
Added 1 hour ago
Intermediate/Senior IT Solutions Specialist
Alberta Conservation Association
Sherwood Park, AB
Full-time
We’re hiring an IT Solutions Specialist to help shape Alberta Conservation Association’s digital future.
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Finance Project Transformation Senior Associate
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Toronto, ON
Full-time
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Added 1 hour ago
Advanced Applications Blow Molding Specialist
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Bolton, ON
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We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 1 hour ago
Industrial Software Validation|
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Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 hour ago
ERP Business Analyst
Husky Technologies
Bolton, ON
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…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 hour ago
Senior Data Specialist
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Canada
Full-time
The Senior Data Specialist reporting the Lead, Data and Analytics, in Humanitarian Services, designs and maintains scalable data systems and standards that enable high-quality analytics and…
Added 1 hour ago
Patient Services Specialist
BonLook
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Full-time
…exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…
Added 1 hour ago
Patient Services Specialist
BonLook
Milton, ON
Full-time
…exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…
Added 1 hour ago
Senior Project Manager
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Toronto, ON
…recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global…

WSP

AI Adoption & Enablement Analyst

1600, boul. René-Lévesque Ouest, 11e étage, Montreal, QC, H3H 1P9, Canada

Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution. The role also measures and communicates impact by tracking adoption and value metrics, analyzing trends to remove barriers, and producing dashboards and leadership readouts with clear recommendations.

Beyond that, the role is the operating engine behind WSP’s AI governance. It manages the intake and triage of new AI requests, coordinates cross-functional review and approval, and keeps decision records accurate and audit-ready. This is a role built on trust and judgement. You will work shoulder to shoulder with the leader of AI adoption and enablement, carrying decisions to closure on their behalf and owning the day-to-day management of AI requests.

Your Impact

You will:

Maintain a governed, searchable library of approved playbooks and prompts, including version control, change notes, and the deprecation of outdated patterns.
Create and maintain knowledge base articles, including how-to guidance, troubleshooting, known issues, and escalation paths, to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams through walkthroughs, office hours, and release briefings to reduce time-to-resolution and improve first-contact support.
Track and report adoption and value metrics, including usage, retention, feature penetration, and time saved, with segmentation by persona, region, and business line.
Analyze trends to identify adoption barriers and opportunities and recommend targeted actions such as new playbooks, training updates, or product feedback.
Produce dashboards and monthly or quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.
Act as the first point of contact for incoming AI requests, assessing each against established risk and suitability criteria and recommending the appropriate review route.
Review incoming submissions for completeness and quality, follow up with requesters for missing detail, and keep them informed at every stage so reviewers receive requests that are ready to assess.
Coordinate the AI review and approval forum end to end, including agendas, pre-reads, scheduling, minutes, decisions, and follow-through on action items, bringing together stakeholders from across the business and specialist functions.
Prepare the assessment material for each request under review, drafting the business perspective and consolidating specialist input ahead of the meeting rather than during it.
Track decisions through to closure and keep governance records accurate, current, and audit-ready.
Extend reporting to cover governance as well as adoption, including request volumes, review outcomes, and cycle times, so leadership has a clear view of what is in progress and how long decisions take.
Prepare the data, briefing notes, and talking points behind leadership presentations, steering forums, and business-line conversations.

The Skills That Set You Apart

You bring:

Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
Working knowledge of responsible AI and safe-use practices, including privacy, confidentiality, and data handling, and the ability to embed quality and verification guardrails into enablement materials.
Strong technical writing skills with experience producing knowledge base content, including how-to guidance, troubleshooting, known issues, and escalation paths, and applying content standards and taxonomy to keep information easy to find.
Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
Strong analytical skills with experience tracking adoption and value metrics, including usage, retention, feature penetration, and time saved, and segmenting insights by persona, region, and business line.
Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.
Sound judgement, with the ability to take ownership of a problem and instinctively recognize which decisions need to be escalated.
Experience coordinating a governance, review, or approval body, including agendas, pre-reads, cross-functional reviewers, decision records, and disciplined follow-up on actions.
Hands-on dashboard and reporting skills using Power BI and the Microsoft 365 toolset, comfort with enterprise service management and collaboration platforms, and the discipline to keep records clean, current, and audit-ready.
Discretion and credibility with senior stakeholders, including experience handling commercially sensitive and confidential material.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $89,800 - $118,900
MB & ON: $81,900 - $112,800
NB, NL, NS, PE & QC: $81,100 - $107,700

Disclosure

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark with WSP

If you are ready to turn responsible AI into meaningful, measurable value, we would love to hear from you. Apply today and help build the knowledge, governance, and enablement foundations that will support AI adoption across WSP in Canada.

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here.

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More about this job

Responsibilities

The AI Adoption & Enablement Analyst manages AI governance, intake, and triage while creating knowledge base content to support Service Desk operations. They also track adoption metrics, produce leadership dashboards, and facilitate cross-functional review forums to ensure AI initiatives are audit-ready and impactful.

Requirements

Candidates must have experience in matrixed environments, technical writing, and managing AI governance or review bodies. Proficiency in Power BI, Microsoft 365, and the ability to synthesize complex data into actionable insights for senior stakeholders are essential.

Skills

AI governance
Technical writing
Knowledge management
Data analysis
Power BI
Microsoft 365
Stakeholder management
Project coordination
Change management
Process improvement
Reporting
Risk assessment
Collaboration
Communication
Strategic planning

Benefits

Flexible work
Work-life balance
Professional development

Visa sponsorship

Not detected in the job text

Keywords

AI Adoption
Enablement
Governance
Knowledge Base
Service Desk
OSS
Playbooks
Prompt Engineering
Data Analytics
Power BI
Microsoft 365
Stakeholder Management
Risk Management
Change Management
Technical Writing
Reporting
Dashboards
Process Improvement
Compliance
Audit-ready
Matrixed Environment
Responsible AI
Collaboration
Strategy
Business Intelligence

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