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Added 2 mins ago
IT Support Technician - 3 month contract
Modern Niagara
ON · Nepean, ON
Full-time
The IT Support Specialist provides reliable, responsive technology support to Modern Niagara employees by maintaining end‑user devices, applications, and systems. This role supports Tier 1…
Added 2 mins ago
Specialist, Analytics and Reporting
CMHC - SCHL
Toronto, ON
Join the Securitization Operations team, in the Specialist, Analytics and Reporting role. You will design, analyze and report on performance measures related to CMHC securitization programs…
Added 2 mins ago
Field Specialist – PTUS
Bantrel Co.
Toronto, ON
$95,000 to $140,000 CAD / year
Full-time
We are currently seeking a qualified Field Specialist – PTUS to join our Infrastructure team based in Toronto, ON. The Field Specialist will be part of the Delivery Partner integrated…
Added 16 mins ago
Factory Test Specialist
Brunel
Calgary, AB
$80,000 to $115,000 CAD / year
Full-time
Brunel is currently seeking a Factory Test Specialist, Mechanical to support a growing manufacturing and engineering operation. This role is responsible for developing, implementing, and…
Added 32 mins ago
Commissioning Specialist, Buildings
WSP
Calgary, AB
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 32 mins ago
Program Specialist
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Toronto, ON
$70,000 to $77,250 CAD / year
Full-time
The Program Specialist will work cross-functionally with internal program teams, external funding recipients, charging network operators, consultants, and data stakeholders to ensure…
Added 45 mins ago
Senior Full Stack Developer – Cloud & Platform Engineering
Yochana
Calgary, AB
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…This role combines hands on software engineering with cloud infrastructure, CI/CD, security, and engineering…
Added 47 mins ago
Senior Sourcing Specialist
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Burnaby, BC
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Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and…
Added 1 hour ago
Hardware Production Specialist
Niricson
Victoria, BC
Full-time
At Niricson, we're building technology that is changing how critical infrastructure is inspected, understood, and managed. We combine sensors, robotics, data collection, AI, and software to…
Added 1 hour ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
Monitor system health, investigate operational issues, and provide advanced troubleshooting support for critical automation infrastructure.
Added 1 hour ago
HR Coordinator
Encepta
Burnaby, BC
Full-time
…work closely with our Director of People & Culture, Talent Specialist, embedded recruiter and corporate services…
Added 1 hour ago
AI Adoption & Enablement Analyst
WSP
Montreal, QC
…bringing together stakeholders from across the business and specialist…
Added 1 hour ago
Customer Service Representative
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet…
Added 1 hour ago
RQ11514 - Systems Administrator/Operations Support Specialist - Senior
Maarut
Toronto, ON
Contract
Web Server Extension (SWSE), and related infrastructure components.
Added 1 hour ago
Automation Specialist
Bunge
Regina, SK
The Automation Specialist is responsible for implementing, maintaining, and supporting industrial control system software and hardware technologies across facility operations. This role…
Added 2 hours ago
LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT
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Montreal, QC
Full-time
Our client is currently seeking a LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT.
Added 2 hours ago
SAP Fioneer FPSL Functional Consultant
Tata Consultancy Services
Mississauga, ON
$90,000 to $120,000 CAD / year
Full-time
…clients to transform themselves across the full AI stack, from infrastructure to…
Added 2 hours ago
Senior Help Desk Representative
iWorld Professionals
Calgary, AB
$80,000 to $90,000 USD / year
Full-time
iWorld Professionals is seeking a Senior Help Desk Specialist for our client a growing Energy Company serving the US and Canada marketplace. Are you a tech-savvy problem-solver looking for…
Added 2 hours ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 2 hours ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 2 hours ago
Senior Advisor, System and infrastructure operations, Maintenance and development
Desjardins
Montreal, QC
Full-time
As a senior systems and infrastructure operations, maintenance and development advisor, you support IT efficiency by designing, configuring, administering, maintaining and upgrading…
Added 2 hours ago
ServiceNow Developer (ITSM Module) At Client Site in Ottawa
DXC Technology
Ottawa, ON
Full-time
Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus.
Added 3 hours ago
Sr MTS - QA Audit
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Richmond, BC
Full-time
…satellites, Earth and space observation, and space exploration and infrastructure. The global MDA Space team of more than 4,000 + space experts has the knowledge and know-how to turn an…
Added 3 hours ago
Cognos Developer
Ardent SoftSol Inc.
Toronto, ON
Contract
Skills: Cognos Data Integration, Cognos administration, Power BI, Tableau administration, Infrastructure & Unix
Added 3 hours ago
Middleware Engineer
Apptad
Montreal, QC
Contract
Partner with other groups such as Enterprise Infrastructure, MIS, Networking, Security, Storage, Database and Data Center teams to roll out technology platforms successfully as per best…

WSP

AI Adoption & Enablement Analyst

1600, boul. René-Lévesque Ouest, 11e étage, Montreal, QC, H3H 1P9, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution. The role also measures and communicates impact by tracking adoption and value metrics, analyzing trends to remove barriers, and producing dashboards and leadership readouts with clear recommendations.

Beyond that, the role is the operating engine behind WSP’s AI governance. It manages the intake and triage of new AI requests, coordinates cross-functional review and approval, and keeps decision records accurate and audit-ready. This is a role built on trust and judgement. You will work shoulder to shoulder with the leader of AI adoption and enablement, carrying decisions to closure on their behalf and owning the day-to-day management of AI requests.

Your Impact

You will:

Maintain a governed, searchable library of approved playbooks and prompts, including version control, change notes, and the deprecation of outdated patterns.
Create and maintain knowledge base articles, including how-to guidance, troubleshooting, known issues, and escalation paths, to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams through walkthroughs, office hours, and release briefings to reduce time-to-resolution and improve first-contact support.
Track and report adoption and value metrics, including usage, retention, feature penetration, and time saved, with segmentation by persona, region, and business line.
Analyze trends to identify adoption barriers and opportunities and recommend targeted actions such as new playbooks, training updates, or product feedback.
Produce dashboards and monthly or quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.
Act as the first point of contact for incoming AI requests, assessing each against established risk and suitability criteria and recommending the appropriate review route.
Review incoming submissions for completeness and quality, follow up with requesters for missing detail, and keep them informed at every stage so reviewers receive requests that are ready to assess.
Coordinate the AI review and approval forum end to end, including agendas, pre-reads, scheduling, minutes, decisions, and follow-through on action items, bringing together stakeholders from across the business and specialist functions.
Prepare the assessment material for each request under review, drafting the business perspective and consolidating specialist input ahead of the meeting rather than during it.
Track decisions through to closure and keep governance records accurate, current, and audit-ready.
Extend reporting to cover governance as well as adoption, including request volumes, review outcomes, and cycle times, so leadership has a clear view of what is in progress and how long decisions take.
Prepare the data, briefing notes, and talking points behind leadership presentations, steering forums, and business-line conversations.

The Skills That Set You Apart

You bring:

Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
Working knowledge of responsible AI and safe-use practices, including privacy, confidentiality, and data handling, and the ability to embed quality and verification guardrails into enablement materials.
Strong technical writing skills with experience producing knowledge base content, including how-to guidance, troubleshooting, known issues, and escalation paths, and applying content standards and taxonomy to keep information easy to find.
Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
Strong analytical skills with experience tracking adoption and value metrics, including usage, retention, feature penetration, and time saved, and segmenting insights by persona, region, and business line.
Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.
Sound judgement, with the ability to take ownership of a problem and instinctively recognize which decisions need to be escalated.
Experience coordinating a governance, review, or approval body, including agendas, pre-reads, cross-functional reviewers, decision records, and disciplined follow-up on actions.
Hands-on dashboard and reporting skills using Power BI and the Microsoft 365 toolset, comfort with enterprise service management and collaboration platforms, and the discipline to keep records clean, current, and audit-ready.
Discretion and credibility with senior stakeholders, including experience handling commercially sensitive and confidential material.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $89,800 - $118,900
MB & ON: $81,900 - $112,800
NB, NL, NS, PE & QC: $81,100 - $107,700

Disclosure

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark with WSP

If you are ready to turn responsible AI into meaningful, measurable value, we would love to hear from you. Apply today and help build the knowledge, governance, and enablement foundations that will support AI adoption across WSP in Canada.

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here.

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More about this job

Responsibilities

The AI Adoption & Enablement Analyst manages AI governance, intake, and triage while creating knowledge base content to support Service Desk operations. They also track adoption metrics, produce leadership dashboards, and facilitate cross-functional review forums to ensure AI initiatives are audit-ready and impactful.

Requirements

Candidates must have experience in matrixed environments, technical writing, and managing AI governance or review bodies. Proficiency in Power BI, Microsoft 365, and the ability to synthesize complex data into actionable insights for senior stakeholders are essential.

Skills

AI governance
Technical writing
Knowledge management
Data analysis
Power BI
Microsoft 365
Stakeholder management
Project coordination
Change management
Process improvement
Reporting
Risk assessment
Collaboration
Communication
Strategic planning

Benefits

Flexible work
Work-life balance
Professional development

Visa sponsorship

Not detected in the job text

Keywords

AI Adoption
Enablement
Governance
Knowledge Base
Service Desk
OSS
Playbooks
Prompt Engineering
Data Analytics
Power BI
Microsoft 365
Stakeholder Management
Risk Management
Change Management
Technical Writing
Reporting
Dashboards
Process Improvement
Compliance
Audit-ready
Matrixed Environment
Responsible AI
Collaboration
Strategy
Business Intelligence

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