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Added 35 mins ago
Business Insights Analyst II
TD
Toronto, ON · Mississauga, ON
Full-time
The Senior Business Intelligence Analyst, with Third Party Risk Product Owner Team, is responsible for delivering data-driven solutions, analytics, reporting capabilities, and product…
Added 1 hour ago
Bilingual Technical Design Lead, Identity & Access Management
Maplesoft Group, an SEB Company
Ottawa, ON
Contract
The Lead Analyst, IT Security will serve as the technical lead for the IAM program, overseeing the design, development, integration, and support of enterprise identity solutions. The…
Added 1 hour ago
JR-210934 Project Manager Senior / Delivery Lead
Customertimes
Mississauga, ON
Full-time
The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure - which means…
Added 1 hour ago
Sr. Analyst Enterprise IT VMO
McKesson
Mississauga, ON
Full-time
The Sr. Analyst Enterprise IT VMO is a senior individual contributor within McKesson Technology's Vendor Management Office, Operational Excellence & Governance division. The role is…
Added 2 hours ago
Financial Analyst, Engineering Projects
Kruger Inc.
Montreal, QC
Full-time
Acting as a financial partner to project teams, the Senior Financial Analyst, Engineering Projects ensures the accuracy, consistency, and traceability of financial data. The incumbent also…
Added 5 hours ago
Advisor, IT Security and Risk Management - 24110G.ITQ.0005
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Review logs and reports of all in-place devices, whether they be under direct control (i.e. security tools) or not (e.g. workstations, servers, network devices). Interpret the implications…
Added 5 hours ago
Senior Financial Analyst
Government of Alberta
AB
Reporting to the Manager, Financial Operations & Assurance, the Senior Financial Analyst, Reporting, Compliance & Systems provides leadership and expertise in financial reporting,…
Added 5 hours ago
Analyste à la conformité / Compliance Analyst
Avison Young Canada
Toronto, ON · Montreal, QC
Full-time
To support Avison Young’s Canadian business by completing Know Your Client (KYC) verifications for new and existing clients and maintaining accurate, organized AML/KYC records. The role…
Added 6 hours ago
Senior Analyst, Standards Specialist
Johnson & Johnson
Toronto, ON
Full-time
The Standards Specialist, Senior Analyst, supports the enterprise quality standards program by coordinating and facilitating timely updates to enterprise quality standards and related…
Added 6 hours ago
Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
Full-time
Join Treasury’s Asset and Liability Management team and help conduct and enhance reporting processes, control frameworks, forecasts and analytics related to the Bank’s balance sheet. You…
Added 6 hours ago
Cross-disciplinary Controls Senior Lead Analyst - Senior Vice President
Citi
Mississauga, ON
Full-time
…assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of…
Added 6 hours ago
Senior Analyst, Enterprise Risk Management
Haventree Bank
Toronto, ON
Full-time
Reporting to the Director, Enterprise and Operational Risk Management, the Senior Analyst, Enterprise Risk Management is the Bank’s primary dedicated ERM analyst and is responsible for…
Added 6 hours ago
Sr. AI Strategy and Operations Analyst
AppLovin
Toronto, ON
Partner with IT, Security, Engineering, Data, and business teams to establish the required cloud, source-control, identity, permissions, and service-account infrastructure.
Added 7 hours ago
JR-210934 Project Manager Senior
Customertimes
Mississauga, ON
The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure - which means…
Added 7 hours ago
Accounting Analyst, CPA Trainee (New or Recent Graduate Opportunity )
BMO
Toronto, ON · FCP
Full-time
Conducts audit engagements to critically assess management and internal control processes, approving the nature, extent and timing of the audit, its execution and the formulation of…
Added 8 hours ago
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Communicate with supervisors, machine operator, engineers, production control, quality and other shop personnel for assignments and to resolve machining or quality issues.
Added 8 hours ago
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Communicate with supervisors, machine operator, engineers, production control, quality and other shop personnel for assignments and to resolve machining or quality issues.
Added 18 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 19 hours ago
Engineering Assurance Analyst (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
The Electrification and Plant department within the Engineering and Safety Division is seeking an Engineering Assurance Analyst to provide structured technical analysis, assurance…
Added 21 hours ago
Senior Software Asset Management Analyst
AtkinsRéalis
Montreal, QC
Full-time
The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks,…
Added 21 hours ago
Senior Manager, HR Digital Solutions Design
Royal Bank of Canada
Toronto, ON
Full-time
The Workday Solutions Senior Manager is the technical backbone and people leader for RBC's Workday platform, accountable for its architectural integrity - configuration, integrations, data…
Added 22 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 23 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 23 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 23 hours ago
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
Full-time
The Workday Solutions Senior Manager is the technical backbone and people leader for RBC's Workday platform, accountable for its architectural integrity - configuration, integrations, data…

WSP

AI Adoption & Enablement Analyst

1600, boul. René-Lévesque Ouest, 11e étage, Montreal, QC, H3H 1P9, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution. The role also measures and communicates impact by tracking adoption and value metrics, analyzing trends to remove barriers, and producing dashboards and leadership readouts with clear recommendations.

Beyond that, the role is the operating engine behind WSP’s AI governance. It manages the intake and triage of new AI requests, coordinates cross-functional review and approval, and keeps decision records accurate and audit-ready. This is a role built on trust and judgement. You will work shoulder to shoulder with the leader of AI adoption and enablement, carrying decisions to closure on their behalf and owning the day-to-day management of AI requests.

Your Impact

You will:

Maintain a governed, searchable library of approved playbooks and prompts, including version control, change notes, and the deprecation of outdated patterns.
Create and maintain knowledge base articles, including how-to guidance, troubleshooting, known issues, and escalation paths, to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams through walkthroughs, office hours, and release briefings to reduce time-to-resolution and improve first-contact support.
Track and report adoption and value metrics, including usage, retention, feature penetration, and time saved, with segmentation by persona, region, and business line.
Analyze trends to identify adoption barriers and opportunities and recommend targeted actions such as new playbooks, training updates, or product feedback.
Produce dashboards and monthly or quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.
Act as the first point of contact for incoming AI requests, assessing each against established risk and suitability criteria and recommending the appropriate review route.
Review incoming submissions for completeness and quality, follow up with requesters for missing detail, and keep them informed at every stage so reviewers receive requests that are ready to assess.
Coordinate the AI review and approval forum end to end, including agendas, pre-reads, scheduling, minutes, decisions, and follow-through on action items, bringing together stakeholders from across the business and specialist functions.
Prepare the assessment material for each request under review, drafting the business perspective and consolidating specialist input ahead of the meeting rather than during it.
Track decisions through to closure and keep governance records accurate, current, and audit-ready.
Extend reporting to cover governance as well as adoption, including request volumes, review outcomes, and cycle times, so leadership has a clear view of what is in progress and how long decisions take.
Prepare the data, briefing notes, and talking points behind leadership presentations, steering forums, and business-line conversations.

The Skills That Set You Apart

You bring:

Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
Working knowledge of responsible AI and safe-use practices, including privacy, confidentiality, and data handling, and the ability to embed quality and verification guardrails into enablement materials.
Strong technical writing skills with experience producing knowledge base content, including how-to guidance, troubleshooting, known issues, and escalation paths, and applying content standards and taxonomy to keep information easy to find.
Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
Strong analytical skills with experience tracking adoption and value metrics, including usage, retention, feature penetration, and time saved, and segmenting insights by persona, region, and business line.
Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.
Sound judgement, with the ability to take ownership of a problem and instinctively recognize which decisions need to be escalated.
Experience coordinating a governance, review, or approval body, including agendas, pre-reads, cross-functional reviewers, decision records, and disciplined follow-up on actions.
Hands-on dashboard and reporting skills using Power BI and the Microsoft 365 toolset, comfort with enterprise service management and collaboration platforms, and the discipline to keep records clean, current, and audit-ready.
Discretion and credibility with senior stakeholders, including experience handling commercially sensitive and confidential material.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $89,800 - $118,900
MB & ON: $81,900 - $112,800
NB, NL, NS, PE & QC: $81,100 - $107,700

Disclosure

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark with WSP

If you are ready to turn responsible AI into meaningful, measurable value, we would love to hear from you. Apply today and help build the knowledge, governance, and enablement foundations that will support AI adoption across WSP in Canada.

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here.

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More about this job

Responsibilities

The AI Adoption & Enablement Analyst manages AI governance, intake, and triage while creating knowledge base content to support Service Desk operations. They also track adoption metrics, produce leadership dashboards, and facilitate cross-functional review forums to ensure AI initiatives are audit-ready and impactful.

Requirements

Candidates must have experience in matrixed environments, technical writing, and managing AI governance or review bodies. Proficiency in Power BI, Microsoft 365, and the ability to synthesize complex data into actionable insights for senior stakeholders are essential.

Skills

AI governance
Technical writing
Knowledge management
Data analysis
Power BI
Microsoft 365
Stakeholder management
Project coordination
Change management
Process improvement
Reporting
Risk assessment
Collaboration
Communication
Strategic planning

Benefits

Flexible work
Work-life balance
Professional development

Visa sponsorship

Not detected in the job text

Keywords

AI Adoption
Enablement
Governance
Knowledge Base
Service Desk
OSS
Playbooks
Prompt Engineering
Data Analytics
Power BI
Microsoft 365
Stakeholder Management
Risk Management
Change Management
Technical Writing
Reporting
Dashboards
Process Improvement
Compliance
Audit-ready
Matrixed Environment
Responsible AI
Collaboration
Strategy
Business Intelligence

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