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Added 28 mins ago
Senior QA Analyst
WestJet
Calgary, AB
Full-time
This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners,…
Added 44 mins ago
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
…SLGI business functions. It sets direction for the Automation Analyst, translates business needs into build-ready requirements, contributes senior technical expertise, and ensures solutions…
Added 59 mins ago
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is a pivotal technical professional who sits at the intersection of engineering excellence and enterprise impact - a builder,…
Added 59 mins ago
Data Governance Foundation Senior Analyst Assistant Vice President
Citi
Mississauga, ON
Full-time
…large datasets to identify trends, compliance gaps, and data quality issues; translate findings into actionable insights for senior…
Added 59 mins ago
Senior Analyst, Data Platform DevOps
AIMCo
AB · Calgary, AB · Edmonton
Full-time
At AIMCo, data and technology are fundamental to delivering investment excellence. As a Senior Analyst, Data Platform DevOps, you will help build, operate, and evolve AIMCo's Modern Data…
Added 1 hour ago
Senior BSA / Data Migration Specialist
Capgemini
Toronto, ON
We are seeking an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and surrounding eco system including…
Added 1 hour ago
Supply Chain Business Analyst
HOYA Vision Care
Mississauga, ON
Full-time
Working closely with the Senior Supply Chain Analyst and cross-functional business teams, this role combines operational supply chain knowledge with strong analytical and business analysis…
Added 2 hours ago
Senior QA Analyst
WestJet Group
Calgary, AB
This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners,…
Added 2 hours ago
Senior Cost Analyst / Analyste principal(e) en coûts
Galvion LTD
Montreal, QC
Full-time
The Senior Cost Analyst ensures accurate and consistent product costing, manufacturing costs and inventory valuation across all manufacturing operations. The role owns the standard costing…
Added 2 hours ago
Senior BI Analyst, Reporting & BI (m/f/x)
HelloFresh
Toronto, ON
As a Senior BI Analyst in the Reporting & BI team, you will be the owner of HelloFresh's data landscape for your domain. You will build and maintain the data infrastructure that powers…
Added 3 hours ago
Senior Data Analyst, Data Management IT (12 Month Contract)
Doctors of BC
Vancouver, BC · BC
Full-time
THE JOB: Senior Data Analyst, Data Management TDT (12 Month Contract)
Added 3 hours ago
IT Ops Specialist
TD
Mississauga, ON
Full-time
This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager…
Added 3 hours ago
AI Adoption & Enablement Analyst
WSP
Montreal, QC
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 4 hours ago
Senior MDR Analyst
Blackpoint Cyber
Remote, Canada
$108,000 to $135,000 CAD / year
Full-time · Remote
On this team, we value high-quality execution, ownership, and strong morals. With us, principles are never tested, and we are proud to always do right by our customers. If you’re a driven…
Added 5 hours ago
Staff Analyst
Altice USA
Toronto, ON
…help craft the next chapter of customer acquisition. As Staff Analyst, reporting to the Senior Director, Media & Marketing Analytics, this role is pivotal in refining our approach in…
Added 5 hours ago
Senior Business Analyst - Mobile Banking
Collabera
Toronto, ON
$70 to $75 CAD / hour
Contract
Digital Team is seeking an experienced Senior Business Analyst to join its Mobile Banking team.
Added 9 hours ago
Senior Analyst - Subsurface Innovation - 26209
Enverus
Calgary, AB
Full-time
At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
Added 10 hours ago
Data and Financial Insights Analyst
Salesforce Partner Canada
Toronto, ON
Full-time
The Data and Financial Reporting Analyst supports the Data, Analytics and Reporting team within the Prospect-to-Cash Operations organization. This role delivers business intelligence and…
Added 12 hours ago
Intern, Full Stack Software Engineer - Team Pickle - Winter 2027
Capital One
Toronto, ON
Full-time
…database schema definition, and high-level system architecture. Senior team members will provide technical guidance and…
Added 19 hours ago
Senior BSA / Data Migration Specialist (Salesforce)
UST
Montreal, QC
Full-time
UST is searching for an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and surrounding eco system…
Added 21 hours ago
Sr. Business Systems Analyst
TD
Toronto, ON
Full-time
As a Senior Business Systems Analyst you collect system requirements by developing an understanding of marketing business processes and systems we support. You will translate that business…
Added 21 hours ago
Senior Manager, Data Engineering
Heart & Stroke
Remote, Canada
Full-time · Remote
The Senior Manager, Data Engineering leads a team of data engineers, data analysts and business system analyst responsible for the end-to-end implementation of robust data engineering…
Added 22 hours ago
Equity Research Associate, Paper & Forest Products
TD Securities
Toronto, ON
Full-time
Monitor weekly and monthly industry data and translate it into concise, decision-useful updates for the Senior Analyst and Senior Associate.
Added 23 hours ago
Director, Investor Relations
Franco-Nevada Corporation
Toronto, ON
Full-time
…analysts. Reporting to the CFO and working closely with the CEO and senior management, the successful candidate will help communicate Franco-Nevada’s strategy, financial performance, asset…
Added 23 hours ago
Python (Ab Initio) Engineer
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…

WSP

AI Adoption & Enablement Analyst

1600, boul. René-Lévesque Ouest, 11e étage, Montreal, QC, H3H 1P9, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution. The role also measures and communicates impact by tracking adoption and value metrics, analyzing trends to remove barriers, and producing dashboards and leadership readouts with clear recommendations.

Beyond that, the role is the operating engine behind WSP’s AI governance. It manages the intake and triage of new AI requests, coordinates cross-functional review and approval, and keeps decision records accurate and audit-ready. This is a role built on trust and judgement. You will work shoulder to shoulder with the leader of AI adoption and enablement, carrying decisions to closure on their behalf and owning the day-to-day management of AI requests.

Your Impact

You will:

Maintain a governed, searchable library of approved playbooks and prompts, including version control, change notes, and the deprecation of outdated patterns.
Create and maintain knowledge base articles, including how-to guidance, troubleshooting, known issues, and escalation paths, to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams through walkthroughs, office hours, and release briefings to reduce time-to-resolution and improve first-contact support.
Track and report adoption and value metrics, including usage, retention, feature penetration, and time saved, with segmentation by persona, region, and business line.
Analyze trends to identify adoption barriers and opportunities and recommend targeted actions such as new playbooks, training updates, or product feedback.
Produce dashboards and monthly or quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.
Act as the first point of contact for incoming AI requests, assessing each against established risk and suitability criteria and recommending the appropriate review route.
Review incoming submissions for completeness and quality, follow up with requesters for missing detail, and keep them informed at every stage so reviewers receive requests that are ready to assess.
Coordinate the AI review and approval forum end to end, including agendas, pre-reads, scheduling, minutes, decisions, and follow-through on action items, bringing together stakeholders from across the business and specialist functions.
Prepare the assessment material for each request under review, drafting the business perspective and consolidating specialist input ahead of the meeting rather than during it.
Track decisions through to closure and keep governance records accurate, current, and audit-ready.
Extend reporting to cover governance as well as adoption, including request volumes, review outcomes, and cycle times, so leadership has a clear view of what is in progress and how long decisions take.
Prepare the data, briefing notes, and talking points behind leadership presentations, steering forums, and business-line conversations.

The Skills That Set You Apart

You bring:

Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
Working knowledge of responsible AI and safe-use practices, including privacy, confidentiality, and data handling, and the ability to embed quality and verification guardrails into enablement materials.
Strong technical writing skills with experience producing knowledge base content, including how-to guidance, troubleshooting, known issues, and escalation paths, and applying content standards and taxonomy to keep information easy to find.
Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
Strong analytical skills with experience tracking adoption and value metrics, including usage, retention, feature penetration, and time saved, and segmenting insights by persona, region, and business line.
Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.
Sound judgement, with the ability to take ownership of a problem and instinctively recognize which decisions need to be escalated.
Experience coordinating a governance, review, or approval body, including agendas, pre-reads, cross-functional reviewers, decision records, and disciplined follow-up on actions.
Hands-on dashboard and reporting skills using Power BI and the Microsoft 365 toolset, comfort with enterprise service management and collaboration platforms, and the discipline to keep records clean, current, and audit-ready.
Discretion and credibility with senior stakeholders, including experience handling commercially sensitive and confidential material.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $89,800 - $118,900
MB & ON: $81,900 - $112,800
NB, NL, NS, PE & QC: $81,100 - $107,700

Disclosure

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark with WSP

If you are ready to turn responsible AI into meaningful, measurable value, we would love to hear from you. Apply today and help build the knowledge, governance, and enablement foundations that will support AI adoption across WSP in Canada.

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here.

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More about this job

Responsibilities

The AI Adoption & Enablement Analyst manages AI governance, intake, and triage while creating knowledge base content to support Service Desk operations. They also track adoption metrics, produce leadership dashboards, and facilitate cross-functional review forums to ensure AI initiatives are audit-ready and impactful.

Requirements

Candidates must have experience in matrixed environments, technical writing, and managing AI governance or review bodies. Proficiency in Power BI, Microsoft 365, and the ability to synthesize complex data into actionable insights for senior stakeholders are essential.

Skills

AI governance
Technical writing
Knowledge management
Data analysis
Power BI
Microsoft 365
Stakeholder management
Project coordination
Change management
Process improvement
Reporting
Risk assessment
Collaboration
Communication
Strategic planning

Benefits

Flexible work
Work-life balance
Professional development

Visa sponsorship

Not detected in the job text

Keywords

AI Adoption
Enablement
Governance
Knowledge Base
Service Desk
OSS
Playbooks
Prompt Engineering
Data Analytics
Power BI
Microsoft 365
Stakeholder Management
Risk Management
Change Management
Technical Writing
Reporting
Dashboards
Process Improvement
Compliance
Audit-ready
Matrixed Environment
Responsible AI
Collaboration
Strategy
Business Intelligence

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