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Added 13 mins ago
(CAN) Associé, marchandise générale
Walmart Canada
Montreal, QC
Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 13 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Williams Lake, BC
Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 13 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Alliston, ON
Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 14 mins ago
Manager, Facilities & Procurement
WELL Health Technologies Corp
Toronto, ON
Oversee front desk and custodial staff, including work priorities, schedules, coverage, training and service standards.
Added 29 mins ago
Adjoint de bureau –Administrative Assistant
MDA
Saint-Bruno-de-Montarville, QC
Full-time
We are expanding rapidly and need a dedicated Office Assistant to centralise all front‑desk, facilities, and office‑service functions. You will be the first point of contact for visitors,…
Added 29 mins ago
Fashion Associate (Part time) - Memorial Thunder Bay
Reitmans (Canada) Ltée/Ltd
Thunder Bay, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 29 mins ago
Fashion Associate (Part time) - Grasslands at Harbour Landing
Reitmans (Canada) Ltée/Ltd
Regina, SK
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 29 mins ago
Trade Supervision Officer
HAYWOOD SECURITIES
Vancouver, BC
Full-time
…demonstrate their commitment to providing exceptional customer/client service, attention to detail and a willingness to take on new responsibilities and challenges as they…
Added 29 mins ago
LMS Administrator & Learning Specialist
GFL Environmental Inc.
AB · Winnipeg, MB · Saskatoon, SK · Red Deer, AB · Calgary, AB
Full-time
Support the organization through service requests, troubleshooting technical bugs, and collaborating with IT partners on system integrations and release updates.
Added 29 mins ago
Operations Engineer
Sitka Power
Victoria, BC
Full-time
…comfortable in the field diagnosing equipment issues and at a desk building analytical models or dashboards from historian…
Added 59 mins ago
Technical Support Agent
Desjardins
Saint-Anselme, QC · Caisse Desjardins de Bellechasse
Full-time
…Compile various statistics and other data on the observance of service standards. Inform the Help Desk Services team of changes to be made to computer equipment, as…
Added 59 mins ago
Technical Support Agent
Desjardins
Levis, QC · Caisse Desjardins de la Chaudière
Full-time
…Compile various statistics and other data on the observance of service standards. Inform the Help Desk Services team of changes to be made to computer equipment, as…
Added 1 hour ago
Associate Optometrist - Welland, ON - Pearle Vision (Welland, Ontario, L3C 5Z4, Canada)
Eyes On Eyecare
Welland, ON
Part-time
Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE.
Added 1 hour ago
AI Adoption & Enablement Analyst
WSP
Montreal, QC
…knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution. The role also measures and communicates impact by tracking…
Added 1 hour ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
The North America OEM Spare Parts Customer Service team, also known as the NA OD Desk team, serves as the main contact for Husky's original equipment manufacturer spare parts. The NA OD…
Added 1 hour ago
General Manager
JMC HR Consulting
Pubnico, NS
Full-time
…division runs safely, efficiently and with the high level of service the community has come to…
Added 1 hour ago
Care Coordinator/Physiotherapy Assistant
Lifemark Health Group
Corner Brook, NL
Full-time
…clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator/Physiotherapy Assistant is responsible for…
Added 1 hour ago
Administrative and Fiscal Services Specialist - Accounting Technician
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Experience providing customer service related to financial, administrative, or technical inquiries.
Added 1 hour ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Act as Tier 3 support for escalated issues involving Infor LN and other ERP applications, working closely with service desk and technical support teams to resolve complex issues.
Added 1 hour ago
Temporary Fashion Associate - Conestoga Mall
Reitmans (Canada) Ltée/Ltd
Waterloo, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
Inside Sales Manager
Berendsen
Winnipeg, MB
Full-time
We are seeking a Customer Service / Manager for our Winnipeg branch. Candidates should have customer service experience, a mechanical aptitude, ability to learn quickly, computer literacy,…
Added 1 hour ago
Bilingual Technical Support
YOVU Office Phone
London, ON
Full-time
Solid foundation in networking, cloud communications, and hardware setup (desk phones, mobile apps).
Added 1 hour ago
Contractor Admin
Kent Building Supplies
Moncton, NB
Full-time
Handle incoming calls to the Contractor Desk.
Added 1 hour ago
Hotel General Manager
Summit Search Group
Winnipeg, MB
Full-time
Lead, coach, and develop a team of department managers across accounting, front desk, bar operations, and the beer store, setting clear expectations and building a culture of…
Added 1 hour ago
Senior Help Desk Representative
iWorld Professionals
Calgary, AB
$80,000 to $90,000 USD / year
Full-time
iWorld Professionals is seeking a Senior Help Desk Specialist for our client a growing Energy Company serving the US and Canada marketplace. Are you a tech-savvy problem-solver looking for…

WSP

AI Adoption & Enablement Analyst

1600, boul. René-Lévesque Ouest, 11e étage, Montreal, QC, H3H 1P9, Canada

Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution. The role also measures and communicates impact by tracking adoption and value metrics, analyzing trends to remove barriers, and producing dashboards and leadership readouts with clear recommendations.

Beyond that, the role is the operating engine behind WSP’s AI governance. It manages the intake and triage of new AI requests, coordinates cross-functional review and approval, and keeps decision records accurate and audit-ready. This is a role built on trust and judgement. You will work shoulder to shoulder with the leader of AI adoption and enablement, carrying decisions to closure on their behalf and owning the day-to-day management of AI requests.

Your Impact

You will:

Maintain a governed, searchable library of approved playbooks and prompts, including version control, change notes, and the deprecation of outdated patterns.
Create and maintain knowledge base articles, including how-to guidance, troubleshooting, known issues, and escalation paths, to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams through walkthroughs, office hours, and release briefings to reduce time-to-resolution and improve first-contact support.
Track and report adoption and value metrics, including usage, retention, feature penetration, and time saved, with segmentation by persona, region, and business line.
Analyze trends to identify adoption barriers and opportunities and recommend targeted actions such as new playbooks, training updates, or product feedback.
Produce dashboards and monthly or quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.
Act as the first point of contact for incoming AI requests, assessing each against established risk and suitability criteria and recommending the appropriate review route.
Review incoming submissions for completeness and quality, follow up with requesters for missing detail, and keep them informed at every stage so reviewers receive requests that are ready to assess.
Coordinate the AI review and approval forum end to end, including agendas, pre-reads, scheduling, minutes, decisions, and follow-through on action items, bringing together stakeholders from across the business and specialist functions.
Prepare the assessment material for each request under review, drafting the business perspective and consolidating specialist input ahead of the meeting rather than during it.
Track decisions through to closure and keep governance records accurate, current, and audit-ready.
Extend reporting to cover governance as well as adoption, including request volumes, review outcomes, and cycle times, so leadership has a clear view of what is in progress and how long decisions take.
Prepare the data, briefing notes, and talking points behind leadership presentations, steering forums, and business-line conversations.

The Skills That Set You Apart

You bring:

Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
Working knowledge of responsible AI and safe-use practices, including privacy, confidentiality, and data handling, and the ability to embed quality and verification guardrails into enablement materials.
Strong technical writing skills with experience producing knowledge base content, including how-to guidance, troubleshooting, known issues, and escalation paths, and applying content standards and taxonomy to keep information easy to find.
Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
Strong analytical skills with experience tracking adoption and value metrics, including usage, retention, feature penetration, and time saved, and segmenting insights by persona, region, and business line.
Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.
Sound judgement, with the ability to take ownership of a problem and instinctively recognize which decisions need to be escalated.
Experience coordinating a governance, review, or approval body, including agendas, pre-reads, cross-functional reviewers, decision records, and disciplined follow-up on actions.
Hands-on dashboard and reporting skills using Power BI and the Microsoft 365 toolset, comfort with enterprise service management and collaboration platforms, and the discipline to keep records clean, current, and audit-ready.
Discretion and credibility with senior stakeholders, including experience handling commercially sensitive and confidential material.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $89,800 - $118,900
MB & ON: $81,900 - $112,800
NB, NL, NS, PE & QC: $81,100 - $107,700

Disclosure

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark with WSP

If you are ready to turn responsible AI into meaningful, measurable value, we would love to hear from you. Apply today and help build the knowledge, governance, and enablement foundations that will support AI adoption across WSP in Canada.

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here.

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More about this job

Responsibilities

The AI Adoption & Enablement Analyst manages AI governance, intake, and triage while creating knowledge base content to support Service Desk operations. They also track adoption metrics, produce leadership dashboards, and facilitate cross-functional review forums to ensure AI initiatives are audit-ready and impactful.

Requirements

Candidates must have experience in matrixed environments, technical writing, and managing AI governance or review bodies. Proficiency in Power BI, Microsoft 365, and the ability to synthesize complex data into actionable insights for senior stakeholders are essential.

Skills

AI governance
Technical writing
Knowledge management
Data analysis
Power BI
Microsoft 365
Stakeholder management
Project coordination
Change management
Process improvement
Reporting
Risk assessment
Collaboration
Communication
Strategic planning

Benefits

Flexible work
Work-life balance
Professional development

Visa sponsorship

Not detected in the job text

Keywords

AI Adoption
Enablement
Governance
Knowledge Base
Service Desk
OSS
Playbooks
Prompt Engineering
Data Analytics
Power BI
Microsoft 365
Stakeholder Management
Risk Management
Change Management
Technical Writing
Reporting
Dashboards
Process Improvement
Compliance
Audit-ready
Matrixed Environment
Responsible AI
Collaboration
Strategy
Business Intelligence

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