Jobs in Canada

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Added 1 hour ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 1 hour ago
D
Digital Product Owner
Dormez-vous
Montreal, QC
- Full-time
At least 3-5 years of experience as a Product Owner, Business Analyst or similar role on a digital or ecommerce product
Added 2 hours ago
HM
Demand Planning Analyst
Highline Mushrooms
Leamington, ON
- $75,000 to $95,000 CAD / year
- Full-time
We are seeking a detail-oriented and analytical Demand Planning Analyst to support business planning and decision-making through demand analysis and promotional performance reporting.…
Added 2 hours ago
C
Analyst, Client Experience
CIBC
Toronto, ON
- Full-time
…job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the…
Added 2 hours ago
Information System Reporting Analyst, BORN Ontario, Temporary Full-Time (1.0) (until March 2029)
CHEO
Ottawa, ON
The Reporting Analyst implements and ensures ongoing development and improvement of the BORN Information System (BIS) software application’s reporting portal, provides ongoing support to…
Added 3 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 3 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 3 hours ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
Provide direction and guidance to the Business Analyst throughout project execution, including requirements clarification, dependency management, decision tracking, and issue resolution.
Added 3 hours ago
Sr. Cyber Security Advisor
Rogers Communications
Brampton, ON · Calgary, AB
The Sr. Cyber Security Advisor is a key member of security professionals that supports business and information technology.
Added 3 hours ago
Real Estate Analyst
Rogers Communications
Brampton, ON
Rogers is seeking a Real Estate Analyst to support the Ontario Real Estate Team. Reporting to the Manager of Real Estate.
Added 3 hours ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Mississauga, ON
- Full-time
Aramark Canada is recruiting a Bilingual Talent Acquisition Analyst to join our Talent Acquisition team.
Added 3 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 hours ago
SI
Intern, Supply Chain IT Analyst
Saputo Inc.
Mississauga, ON
- Full-time
The Supply Chain IT Analyst Intern will support Project Gold / Argentina Carveout, with a focus on SAP Transportation Management (TM). The intern will work with IT, business users, the…
Added 3 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 4 hours ago
M
Errors & Omissions Claims Analyst (Temporary)
Marsh
Ottawa, ON
- Temporary
- Other
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 4 hours ago
TH
Senior Financial Analyst, Hardlines
The Home Depot Canada
Toronto, ON
- Full-time
As a Senior Financial Analyst, you are the key person influencing decision for key business leaders through financial data and insights, and serve as the main point of contact to provide…
Added 4 hours ago
M
Operation Model and Service Transition Analyst, Contact Centre
Miratech
Kitchener, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 4 hours ago
SL
Student, Private Fixed Income Operations Specialist, SLC Management (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
…performance-driven organization with a deliberate focus on fostering a development-focused, inclusive culture revolving around our Core Values of being client obsessed, valuing each other,…
Added 4 hours ago
GF
Commercial Credit Analyst
GM Financial
Toronto, ON
- Full-time
…culture of respect, integrity, innovation, and ongoing personal development. The organization values diverse talents and provides an environment where people work collaboratively and…
Added 5 hours ago
TI
Financial Analyst II
tappCONNECT Inc.
AB · Edmonton, AB
- Full-time
Join a Growing Organization Where Your Insights Drive Business Performance
Added 5 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Onsite Requirement: Three days per week, with availability for onsite meetings when required
Added 5 hours ago
MC
AI & Automation Developer
Morgan Construction and Environmental Ltd.
AB · Edmonton, AB
- Full-time
Share delivery work with the AI Integration Specialist and provide technical guidance to the AI Enablement & Business Process Analyst and IT team
Added 6 hours ago
M
Operation Model and Service Transition Analyst, Contact Centre
Miratech
Kitchener, ON · Toronto
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 6 hours ago
GF
Commercial Credit Analyst Bilingual
GM Financial
Toronto, ON
- Full-time
The Commercial Credit Analyst will be responsible for researching, analyzing credit risks, assessing credit history and approving or denying extension of credit to potential customers…
Added 6 hours ago
GF
Credit Analyst
GM Financial
Burnaby, BC
- Full-time
As a Credit Analyst - CDN Dealer Services, you will support sound consumer and commercial credit decisions by analyzing applications, assessing risk, and preparing recommendations within…

WSP

Business Analyst, ServiceNow - Global Finance

1600, boul. René-Lévesque Ouest, 11e étage, Montreal, QC, H3H 1P9, Canada

Full-time

Apply on emit.fa.ca3.oraclecloud.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

What if you could redefine what’s possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

The Opportunity

This is your opportunity to help shape the continued development and transformation of WSP’s Global Finance ServiceNow platform, with a particular focus on Customer Service Management (CSM) Workspace. You will work at the intersection of Finance, technology, and business transformation, partnering with stakeholders across regions to deliver scalable, efficient, and user-focused solutions.

Reporting to the Global Finance ServiceNow and Transformation Lead, you will serve as a key connection between Finance stakeholders and the ServiceNow delivery team, helping drive platform enhancements, support operational excellence, and enable a consistent global user experience.

Your Impact

Translate business needs into clear user stories, process flows, functional requirements, business rules, data requirements, and acceptance criteria.
Validate requirements with Finance stakeholders and technical teams to ensure they are complete, practical, and ready for development.
Identify opportunities to simplify, standardize, or automate processes rather than replicate manual or regional practices in the platform.
Support the intake, analysis, and refinement of Finance ServiceNow enhancement requests.
Maintain well-defined user stories and acceptance criteria, ensuring requests are sufficiently developed before entering delivery.
Develop test scenarios and coordinate Finance user acceptance testing (UAT) for enhancements, integrations, and regional deployments.
Document and triage defects, work with developers on clarification, and coordinate retesting through resolution.
Support business sign-off and confirm that requirements, access, training, and operational-readiness activities are completed before release.
Communicate technical considerations in practical business language and ensure business decisions are clearly understood by the delivery team.
Support regional onboarding by gathering local requirements, identifying valid regional differences, and aligning solutions with Global standards.
Assist with access validation, readiness tracking, cutover activities, hypercare, and post-release stabilization.
Investigate recurring operational issues and help determine whether they require a process change, training, data correction, or system enhancement.
Meet with Finance stakeholders to understand reporting and Power BI dashboard requirements.
Document metric definitions, filters, data needs, and expected use cases.
Connect stakeholders with the appropriate reporting and technical teams and support requirements clarification through dashboard delivery.
Contribute to training materials, process guidance, demonstrations, and release communications.
Support users during UAT, go-live, and hypercare while capturing recurring questions or adoption issues.
Maintain requirements, process maps, decision logs, test evidence, and other project documentation.

The Skills That Set You Apart

Experience as a Business Analyst supporting ServiceNow, preferably within Customer Service Management Workspace.
Good understanding of CSM case management, forms, routing, assignment groups, queues, notifications, portals, and reporting.
Experience facilitating workshops and translating business needs into user stories, process flows, and acceptance criteria.
Experience coordinating UAT, managing defects, and supporting releases or regional deployments.
Strong written communication, stakeholder-management, and problem-solving skills.
Ability to work across global, cross-functional, and multicultural teams.
Experience working in Agile delivery environments.
Finance, shared-services, or enterprise-transformation experience would be an asset.
ServiceNow Certified System Administrator or CSM-related certification is considered an asset.
Familiarity with integrations, APIs, email ingestion, data mapping, or automation.
Familiarity with Power BI requirements gathering and operational reporting.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

AB, BC, NT, NU, SK & YT: $77,400 – $102,500

MB & ON: $70,600 – $97,200

NB, NL, NS, PE & QC: $69,900 – $92,900

Disclosure:
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark

Ready to help drive the future of Finance transformation? Join a team where your analytical expertise, ServiceNow knowledge, and collaborative approach will influence global processes, improve user experiences, and help deliver meaningful business outcomes at scale.

Apply today and help shape the next generation of Finance operations through innovation, partnership, and continuous improvement.

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here.

Apply on emit.fa.ca3.oraclecloud.com About employer

More about this job

Responsibilities

The Business Analyst will bridge the gap between Finance stakeholders and the ServiceNow delivery team to drive platform enhancements and operational excellence. Responsibilities include translating business needs into functional requirements, coordinating user acceptance testing, and supporting global deployments.

Requirements

Candidates should have experience as a Business Analyst supporting ServiceNow, specifically within Customer Service Management. Strong communication skills, experience in Agile environments, and the ability to facilitate workshops and manage stakeholders are essential.

Skills

ServiceNow
Customer Service Management
Business Analysis
User Stories
Process Mapping
UAT Coordination
Stakeholder Management
Agile Methodology
Power BI
Data Mapping
Automation
Requirement Gathering
Operational Excellence
Finance Transformation
Technical Documentation

Benefits

Flexible work
Work-life balance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Customer Service Management
Business Analyst
Finance
Agile
Power BI
User Acceptance Testing
Process Flows
Data Mapping
Automation
System Administration
Enterprise Transformation
Shared Services
API
Dashboarding
Requirement Gathering
Operational Readiness
Stakeholder Management
Global Finance
ServiceNow Certified System Administrator

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Work requirements

Jobs in Canada