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Added 23 mins ago
SS
Site Security Manager
Securitas Security Services USA, Inc.
Quebec, QC
- $95,000 to $105,000 CAD / year
- Full-time
…datacenter physical security operations team, supporting a client’s datacenter or other critical facility. Reporting to a Campus Security Manager (CSM), the SSM builds a cohesive,…
Added 24 mins ago
JC
Payments Merchant Services - Relationship Manager - Senior Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
J.P. Morgan Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services.
Added 24 mins ago
Customer Experience Associate - London Main (30 hours/week) (18 months contract)
Scotiabank
London, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 53 mins ago
TH
Directeur(trice) expérience client
The Home Depot
Boisbriand, QC
- Full-time
…store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and…
Added 1 hour ago
IF
Associate Director - Security Finance
iA Financial Group
Toronto, ON
- Full-time
Work closely with the Securities Finance Trading Desk to support execution, liquidity management, client servicing and business growth initiatives.
Added 1 hour ago
IF
Sales Associate
iA Financial Group
Toronto, ON
- Full-time
As a Sales Associate supporting the Asian market, you will play a key role in promoting iA’s investment products, including segregated funds, high-interest savings accounts (HISAs), and…
Added 1 hour ago
R
Associé aux ventes internes II - Inside Sales Associate II
Resideo
Montreal, QC · LACHINE, QUEBEC
- Full-time
…passionnant et en pleine croissance. Nous comprenons le métier du service client, mais plus important encore, nous comprenons que nos collaborateurs sont notre plus grand atout. Nous sommes…
Added 1 hour ago
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Events Assistant
Boomerang
Toronto, ON
- Full-time
…GTA. If you love talking to people, delivering great customer service and have a hunger to learn, this is an entry-level role where you'll gain real, hands-on experience in event marketing,…
Added 1 hour ago
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Personal Banking Associate
BMO
Surrey, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 2 hours ago
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Seasonal Associate
sephora.com
Dartmouth, NS
- $17.7 to $22.15 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 2 hours ago
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Associate, Cost Monitoring
Newmark
Toronto, ON
- Full-time
Newmark seeks an Associate, Loan Monitoring for our Development Advisory Team within Toronto Office. Reporting to the Director, you will collaborate with the management team on diverse…
Added 2 hours ago
NC
Counter Sales - HVAC
Noble Corporation
Toronto, ON · North York, Ontario
- Full-time
The Counter Sales position ensures that we maintain our commitment to deliver the best client service in the business. This teammate will ensure our customers are provided outstanding…
Added 3 hours ago
NB
Wealth Associate
National Bank of Canada
Mississauga, ON
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 3 hours ago
UO
Undergraduate Coordinator
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
…technical know-how and the competencies developed related to client service, leadership, and problem solving. Responsibilities range from entry level student records knowledge to a…
Added 3 hours ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Pearl Sullivan Engineering Building
- Full-time
The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions…
Added 3 hours ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Centre Environment & Info Tech
- Full-time
The Academic Services Coordinator provides a broad spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g.…
Added 3 hours ago
UO
Research Graduate Programs Coordinator
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
The Research Graduate Programs Coordinator (RGPC) provides service to enhance the effective and efficient delivery for the research graduate programs student experience at the School of…
Added 3 hours ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Pearl Sullivan Engineering Building
- Full-time
The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core…
Added 3 hours ago
T
Lead Prospector
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
…premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…
Added 3 hours ago
Inside Sales Representative (B2B Sales Customer Expert I)
Teleperformance
Toronto, ON · TPCA Toronto
…premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…
Added 4 hours ago
G
Corporate / Commercial Solicitor (5-10 Years Call)
gpac
Calgary, AB
- $133,900 to $203,000 CAD / year
- Full-time
Build long-term client relationships through exceptional client service
Added 5 hours ago
RU
Senior Associate, Process Risk and Controls
RSM US LLP
Toronto, ON
- Full-time
You will be expected to manage multiple priorities, build strong client relationships, coach junior team members, and contribute to high-quality client service delivery.
Added 5 hours ago
PR
Royal Canin Pet Ambassador – EVENT
Premium Retail Services
Prince Albert, SK
- Internship
…We offer a flexible schedule to represent a significant pet client to increase brand awareness and elevate sales. Come join our team of elite Pet Ambassadors in a fun, pet-driven…
Added 6 hours ago
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Associate, Operations - DS Cash Control
RBC
Toronto, ON
- Full-time
Strong customer service, be able to follow our model of Client's Frist attitude.
Added 6 hours ago
Manager - Design Services
City of Vancouver
Vancouver, BC
…for the City’s design services function. The role establishes service standards, supports workforce planning and staff development, manages performance and guides the development and…

WTW

Associate Client Advocate (Account Manager) - Natural Resources

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 4-7 years of commercial Property & Casualty insurance experience in a client-facing role, or equivalent demonstrated capability.
Posting language: English
Posted: Oct 7, 2026

Original job description

Description

Role Overview

The Associate Client Advocate (ACA) is a client-facing role responsible for delivering exceptional service and supporting the strategic management of commercial Property & Casualty insurance programs. Working closely with a Producer, Client Advocate, Client Specialist, and the Global Service Delivery (GSD) team, the ACA serves as a primary contact for service, placement, and escalation matters, helping clients address their insurance and risk management needs.

Note: Employment-based non-immigrant visa sponsorship is not available for this position.

The Role

The ACA develops strong client relationships, supports retention and growth of existing business, contributes to strategic planning, and collaborates across WTW resources to deliver client-focused solutions. The role combines client engagement, operational coordination, insurance expertise, and leadership responsibilities, including mentoring Client Specialists and supporting team development.

The ACA may provide mentorship to other ACAs, partner with colleagues across the Global Natural Resources vertical, and take on formal or informal leadership responsibilities as an ACA Leader.

Key Responsibilities

Client Management & Strategy:

Retain and grow an existing book of business through strong client relationship management.
Provide strategic insurance and risk management guidance, including policy-term recommendations and acquisition due diligence support.
Collaborate with Client Advocates, producers, broking, industry groups, and internal specialists to deliver client solutions.
Support business development initiatives, existing account expansion, and defensive RFP responses.
Participate in internal and external strategy meetings and stay informed on market trends and insurance developments.
Maximize account profitability while driving client retention.

Client Service Delivery

Act as the primary coordinator of client service activities in partnership with the GSD team and Client Specialist.
Oversee the client-specific renewal process and implementation of renewal strategies.
Ensure compliance with all legal, regulatory, and policy requirements.
Manage escalations through Service Liaisons, Subject Matter Experts, and Client Operations Specialists.
Coordinate audits, policy reviews, accounting issue resolution, aged receivables, bad debt management, surplus lines documentation, invoicing, certificates of insurance, and auto identification cards.
Gather and manage client information to ensure effective service delivery.

Presentations & Communication

Support the creation and delivery of client presentations, proposals, advocacy reports, service plans, and schedules.
Engage in client-facing discussions and presentations to communicate insurance strategies and recommendations.
Support compensation agreements and client invoicing processes.

Leadership & Collaboration

Mentor and provide day-to-day guidance to Client Specialists.
Lead key deliverables and contribute to complex projects alongside Client Advocates.
Collaborate effectively with internal and external stakeholders to achieve client objectives.

Digital & AI Enablement

Leverage approved AI-enabled tools and digital capabilities to improve productivity, knowledge sharing, operational efficiency, and client outcomes.
Apply professional judgment to validate AI-generated outputs.
Adhere to WTW Responsible AI principles, including data privacy, security, compliance, and ethical use of AI.

Qualifications

The Requirements

Qualifications & Competencies

4-7 years of commercial Property & Casualty insurance experience in a client-facing role, or equivalent demonstrated capability.
Strong knowledge of policy coverage, program design, coverage gap analysis, and the end-to-end commercial insurance renewal process.
Proven client relationship management, account management, negotiation, and consulting skills, with the ability to leverage internal and external resources to deliver client solutions.
Strong business acumen and ability to understand client strategies, industry trends, and market dynamics.
Effective project management skills, including experience supporting complex, multi-dimensional projects and leading key deliverables.
Excellent verbal, written, and presentation skills, with the ability to communicate complex technical concepts to diverse audiences.
Strong organizational, analytical, critical thinking, problem-solving, and decision-making abilities; adaptable to change and receptive to feedback.
Experience mentoring, coaching, and collaborating with Client Specialists and cross-functional teams.
Ability to interpret, analyze, and communicate analytical models and data-driven insights.
Demonstrated proficiency in leveraging approved AI-enabled and digital tools to improve productivity, workflow efficiency, knowledge sharing, and client outcomes.
Sound judgment in evaluating AI-generated outputs for accuracy, relevance, compliance, and business impact.
Understanding of Responsible AI principles, including data privacy, information security, transparency, risk management, and ethical AI use.
Commitment to continuous learning, emerging technologies, and AI adoption initiatives.
Active insurance license required (or ability to obtain and maintain)

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Equal Opportunity Employer

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More about this job

Responsibilities

Manage client relationships and support retention and growth of commercial Property and Casualty insurance accounts, providing strategic insurance and risk management guidance. Coordinate renewals and service delivery, handle escalations and account operations, contribute to client presentations and business development, and mentor Client Specialists.

Requirements

Requires 4–7 years of client-facing commercial Property and Casualty insurance experience or equivalent capability, strong insurance coverage and renewal expertise, and demonstrated client management, consulting, negotiation, and project leadership skills. An active insurance license is required or must be obtained and maintained; candidates should also be proficient with approved AI and digital tools and apply responsible judgment to their use.

Skills

Commercial Property And Casualty Insurance
Account Management
Insurance Program Design
Coverage Gap Analysis
Renewal Management
Risk Management
Negotiation
Consulting
Project Management
Client Presentations
Policy Coverage Analysis
Mentoring And Coaching
Analytical And Critical Thinking
AI Tool Evaluation
Responsible AI

Visa sponsorship

Not detected in the job text

Keywords

Commercial Property And Casualty Insurance
Natural Resources
Insurance Program Design
Coverage Gap Analysis
Insurance Renewals
Risk Management
Account Management
Business Development
Defensive RFP Responses
Acquisition Due Diligence
Policy Coverage
Client Service Delivery
Global Service Delivery
Surplus Lines Documentation
Certificates Of Insurance
Auto Identification Cards
Aged Receivables
Bad Debt Management
Insurance Licensing
AI-Enabled Tools
Responsible AI
Data Privacy
Information Security
Client Presentations
Project Management

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