Jobs in Canada

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Added 41 mins ago
OE
Senior Sales Associate, Service
Otis Elevator Co.
AB
- Full-time
Otis is growing and we are recruiting a Senior Sales Associate, Service to cover Edmonton and Northern Alberta territory and reporting to the Senior Manager & GM. This is for an existing…
Added 56 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Tsawwassen, BC
- $18.8 to $23.5 CAD / hour
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 2 hours ago
C
Part-Time Sales Lead - Famous Footwear
Caleres
Tsawwassen, BC
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 2 hours ago
AG
Inventory - Field Data Collector
Acosta Group
Thunder Bay, ON
- Part-time
The Data Collection Associate is responsible for collecting and transmitting data gathered from designated retail stores primarily using a handheld device.
Added 2 hours ago
AG
Inventory - Field Data Collector
Acosta Group
Kingston, ON
- Part-time
The Data Collection Associate is responsible for collecting and transmitting data gathered from designated retail stores primarily using a handheld device.
Added 6 hours ago
Senior Associate, Business Development (Finance/Accounting Staffing Agency)
Vaco by Highspring
Toronto, ON
Senior Associate, Business Development, Talent Solutions
Added 6 hours ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Concord, ON
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 6 hours ago
Associate Director, Business Development (IT Agency Staffing & Recruitment)
Vaco by Highspring
Vancouver, BC
Associate Director, Business Development, Technology
Added 7 hours ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Kingston, ON
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 7 hours ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Vaughan, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 8 hours ago
P
Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training,…
Added 8 hours ago
SH
Assistant Manager I
Sunglass Hut
Calgary, AB
- Full-time
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 8 hours ago
TM
Customer Success Associate - 12 Month Contract
Trudell Medical International
London, ON
- Contract
Manage customer sales trends and actions and report out to sales and operations teams on customer success and opportunities
Added 8 hours ago
SI
Wireless Sales Consultant
Staples Inc.
Ancaster, ON
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 9 hours ago
R(
Fashion Associate (Part time) - Smart Centres Niagara Falls
Reitmans (Canada) Ltée/Ltd
Niagara Falls, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 9 hours ago
HT
Part-Time Assistant Manager - Level 2
Hot Topic
Mississauga, ON
- Part-time
…Manager in achieving store objectives with regards to hitting sales targets, recruiting, and development. You’re Harry Potter and Luke Skywalker rolled into one; you can handle anything…
Added 9 hours ago
SC
Retail Print & Services Supervisor
Staples Canada
North Bay, ON
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 9 hours ago
Global Banking & Markets Operations-Calgary-Associate/Analyst-Natural Gas Scheduling
Goldman Sachs
Calgary, AB
Operations is a dynamic, multi-faceted area that partners with all parts of the firm to deliver banking, sales and trading, and asset management capabilities to clients around the world. In…
Added 10 hours ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Edmonton, AB
The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is…
Added 10 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Timmins, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 10 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Timmins, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 10 hours ago
SC
Wireless Sales Consultant
Staples Canada
Ancaster, ON
- Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 11 hours ago
IF
Sales Associate, Investments individual Savings and Retirement (Vancouver)
iA Financial Group
Vancouver, BC
- Full-time
As a Sales Associate, you will play a key role in promoting iA’s investment products - including segregated funds, HISA and GICs - as well as our services to independent financial advisors…
Added 11 hours ago
A
Security Transformation Associate Director
Accenture
Vancouver, BC
- Full-time
· Experience leading business development and sales capture efforts
Added 11 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…

WTW

Associate Client Advocate (Account Manager) - Natural Resources

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 4-7 years of commercial Property & Casualty insurance experience in a client-facing role, or equivalent demonstrated capability.
Posting language: English
Posted: Oct 7, 2026

Original job description

Description

Role Overview

The Associate Client Advocate (ACA) is a client-facing role responsible for delivering exceptional service and supporting the strategic management of commercial Property & Casualty insurance programs. Working closely with a Producer, Client Advocate, Client Specialist, and the Global Service Delivery (GSD) team, the ACA serves as a primary contact for service, placement, and escalation matters, helping clients address their insurance and risk management needs.

Note: Employment-based non-immigrant visa sponsorship is not available for this position.

The Role

The ACA develops strong client relationships, supports retention and growth of existing business, contributes to strategic planning, and collaborates across WTW resources to deliver client-focused solutions. The role combines client engagement, operational coordination, insurance expertise, and leadership responsibilities, including mentoring Client Specialists and supporting team development.

The ACA may provide mentorship to other ACAs, partner with colleagues across the Global Natural Resources vertical, and take on formal or informal leadership responsibilities as an ACA Leader.

Key Responsibilities

Client Management & Strategy:

Retain and grow an existing book of business through strong client relationship management.
Provide strategic insurance and risk management guidance, including policy-term recommendations and acquisition due diligence support.
Collaborate with Client Advocates, producers, broking, industry groups, and internal specialists to deliver client solutions.
Support business development initiatives, existing account expansion, and defensive RFP responses.
Participate in internal and external strategy meetings and stay informed on market trends and insurance developments.
Maximize account profitability while driving client retention.

Client Service Delivery

Act as the primary coordinator of client service activities in partnership with the GSD team and Client Specialist.
Oversee the client-specific renewal process and implementation of renewal strategies.
Ensure compliance with all legal, regulatory, and policy requirements.
Manage escalations through Service Liaisons, Subject Matter Experts, and Client Operations Specialists.
Coordinate audits, policy reviews, accounting issue resolution, aged receivables, bad debt management, surplus lines documentation, invoicing, certificates of insurance, and auto identification cards.
Gather and manage client information to ensure effective service delivery.

Presentations & Communication

Support the creation and delivery of client presentations, proposals, advocacy reports, service plans, and schedules.
Engage in client-facing discussions and presentations to communicate insurance strategies and recommendations.
Support compensation agreements and client invoicing processes.

Leadership & Collaboration

Mentor and provide day-to-day guidance to Client Specialists.
Lead key deliverables and contribute to complex projects alongside Client Advocates.
Collaborate effectively with internal and external stakeholders to achieve client objectives.

Digital & AI Enablement

Leverage approved AI-enabled tools and digital capabilities to improve productivity, knowledge sharing, operational efficiency, and client outcomes.
Apply professional judgment to validate AI-generated outputs.
Adhere to WTW Responsible AI principles, including data privacy, security, compliance, and ethical use of AI.

Qualifications

The Requirements

Qualifications & Competencies

4-7 years of commercial Property & Casualty insurance experience in a client-facing role, or equivalent demonstrated capability.
Strong knowledge of policy coverage, program design, coverage gap analysis, and the end-to-end commercial insurance renewal process.
Proven client relationship management, account management, negotiation, and consulting skills, with the ability to leverage internal and external resources to deliver client solutions.
Strong business acumen and ability to understand client strategies, industry trends, and market dynamics.
Effective project management skills, including experience supporting complex, multi-dimensional projects and leading key deliverables.
Excellent verbal, written, and presentation skills, with the ability to communicate complex technical concepts to diverse audiences.
Strong organizational, analytical, critical thinking, problem-solving, and decision-making abilities; adaptable to change and receptive to feedback.
Experience mentoring, coaching, and collaborating with Client Specialists and cross-functional teams.
Ability to interpret, analyze, and communicate analytical models and data-driven insights.
Demonstrated proficiency in leveraging approved AI-enabled and digital tools to improve productivity, workflow efficiency, knowledge sharing, and client outcomes.
Sound judgment in evaluating AI-generated outputs for accuracy, relevance, compliance, and business impact.
Understanding of Responsible AI principles, including data privacy, information security, transparency, risk management, and ethical AI use.
Commitment to continuous learning, emerging technologies, and AI adoption initiatives.
Active insurance license required (or ability to obtain and maintain)

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Equal Opportunity Employer

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and support retention and growth of commercial Property and Casualty insurance accounts, providing strategic insurance and risk management guidance. Coordinate renewals and service delivery, handle escalations and account operations, contribute to client presentations and business development, and mentor Client Specialists.

Requirements

Requires 4–7 years of client-facing commercial Property and Casualty insurance experience or equivalent capability, strong insurance coverage and renewal expertise, and demonstrated client management, consulting, negotiation, and project leadership skills. An active insurance license is required or must be obtained and maintained; candidates should also be proficient with approved AI and digital tools and apply responsible judgment to their use.

Skills

Commercial Property And Casualty Insurance
Account Management
Insurance Program Design
Coverage Gap Analysis
Renewal Management
Risk Management
Negotiation
Consulting
Project Management
Client Presentations
Policy Coverage Analysis
Mentoring And Coaching
Analytical And Critical Thinking
AI Tool Evaluation
Responsible AI

Visa sponsorship

Not detected in the job text

Keywords

Commercial Property And Casualty Insurance
Natural Resources
Insurance Program Design
Coverage Gap Analysis
Insurance Renewals
Risk Management
Account Management
Business Development
Defensive RFP Responses
Acquisition Due Diligence
Policy Coverage
Client Service Delivery
Global Service Delivery
Surplus Lines Documentation
Certificates Of Insurance
Auto Identification Cards
Aged Receivables
Bad Debt Management
Insurance Licensing
AI-Enabled Tools
Responsible AI
Data Privacy
Information Security
Client Presentations
Project Management

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Work requirements

Jobs in Canada