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Added 5 mins ago
Client Success Analyst
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$50,000 to $60,000 CAD / year
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WTW

Senior Analyst, Business Operations

Toronto, ON, Canada

Pay: $70,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of professional services firm experience
Posting language: English
Posted: Sep 28, 2026

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Original job description

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has over 49,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.

As a leading investment consulting firm, we help organizations manage investment complexity, establish risk tolerance and improve governance. We are a global investment consulting practice providing advice to institutional investors (primarily defined benefits and defined contribution plans) in the areas of asset allocation, investment policy, investment manager evaluation and research, investment performance evaluation and miscellaneous investment research.

The Role

WTW is seeking a Senior Analyst, Business Operations to play a critical role in enabling the effective execution of priorities across the Investments business in North America.

This role sits at the intersection of operations, strategic project delivery, and stakeholder coordination. The successful candidate will help translate business priorities into action - driving outcomes, improving operating efficiency, and ensuring leaders and teams are aligned and supported. This role will operate with greater autonomy and accountability, taking ownership of initiatives and driving delivery across teams.

Role and responsibilities:

Coordinate business operations in Canada (25%)

Work with the Senior Business Manager to manage core operational processes for the Canada Investments business
Manage junior Business Operations Specialist and have dotted line management of two Manila Administration Hub colleagues supporting Canada Investments
Identify inefficiencies and implement practical improvements that scale

Enable Canadian leadership and governance (20%)

Support senior leadership forums by shaping agendas and materials

Act as a trusted partner to Business Managers and senior leaders, ensuring alignment on decisions and that priorities move forward

Translate data into clear insights, risks, and actions

Partner with Finance to support budgeting, forecasting inputs, and performance tracking for Canada

Coordinate NA communications (20%)

Own the NA Investments communications calendar, bringing structure and visibility to key initiatives and messaging
Coordinate internal communications (e.g., leadership updates, newsletters, townhalls) to ensure clarity, consistency, and alignment
Help improve how we communicate across US and Canada - reducing noise and increasing impact

Support NA people strategy and colleague experience (20%)

Partner with the Talent Development Leader to support delivery of key people initiatives
Support leadership messaging and materials tied to colleague experience and transformation

Contribute to NA initiatives (15%)

Ensure consistency in documentation, tracking, and reporting across projects
Support the rollout of firmwide programs and business initiatives

Who you will work with

Report directly to the North America Investments Business Management Leader
Partner closely with Canada Investments leadership and US Business Manager
Collaborate across Finance, HR, Technology, Risk, and Global Investments teams

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Qualifications

The Requirements

The candidate is someone who has:

Project leadership and execution – ability to drive work independently from start to finish
Stakeholder management – able to influence and collaborate across all levels
Structured thinking and problem solving – translates ambiguity into actionable plans
Communication – strong written and verbal communication skills
Organizational excellence – manages multiple priorities in a fast-paced environment
5+ years of professional services firm experience

Experience we value:

Business operations, PMO, consulting, or transformation experience
Financial services or professional services background (Investments experience a plus)
Exposure to process improvement, reporting, or cross functional initiatives

Compensation

The base salary compensation range being offered for this role is $70,000 to $100,000 CAD per year.

This role is also eligible for an annual short-term incentive bonus.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer

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More about this job

Responsibilities

The Senior Analyst will coordinate business operations for the Canada Investments team and support leadership with strategic project delivery and governance. They will also manage internal communications, support people strategy initiatives, and ensure alignment across North American business functions.

Requirements

Candidates must have at least 5 years of professional services experience with strong project leadership and stakeholder management skills. Proficiency in structured problem-solving and the ability to manage multiple priorities in a fast-paced environment are essential.

Skills

Project leadership
Stakeholder management
Structured thinking
Problem solving
Communication
Organizational excellence
Business operations
PMO
Consulting
Transformation
Financial services
Process improvement
Reporting
Cross functional initiatives
Budgeting
Forecasting

Benefits

Annual short-term incentive bonus

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Project Management
PMO
Investment Consulting
Strategic Planning
Stakeholder Management
Financial Services
Professional Services
Process Improvement
Budgeting
Forecasting
Performance Tracking
Internal Communications
Talent Development
Governance
Asset Allocation
Investment Policy
Change Management
Data Analysis
Business Strategy

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