Closed listing
Service and Support Representative - Edmonton, AB
- Edmonton, AB, Canada
$55,000 to $65,000 CAD / year · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $55,000 to $65,000 CAD / year
- Job type
- Full-time
- Closing date
- Experience
- Post-secondary education in a related field, or 1-2 years of relevant work experience
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!
We are seeking a dynamic and detail-oriented individual to join our team as a Service & Support Representative. In this role, you will play a pivotal role in ensuring the seamless execution, implementation and follow up from installation to servicing of all Wurth Systems and Solutions in larger customers within the Edmonton, Alberta area.
Please note that this position is on the road, Monday to Friday. A company vehicle will be provided.
Our Employees Enjoy
Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.
We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit and a valid/clean driver’s license and abstract are necessary!
We are seeking a dynamic and detail-oriented individual to join our team as a Service & Support Representative. In this role, you will play a pivotal role in ensuring the seamless execution, implementation and follow up from installation to servicing of all Wurth Systems and Solutions in larger customers within the Edmonton, Alberta area.
Please note that this position is on the road, Monday to Friday. A company vehicle will be provided.
Our Employees Enjoy
- A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
- A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
- Strong compensation (salary, bonuses, incentives, vehicle, iPad, cell phone).
- Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan.
- 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
- A 6-week onboarding training and development program along with a 6-month mentoring program for new employees.
- A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
- An open-door environment that promotes close collaboration within all levels of the organization.
- Continued professional development within a privately owned global company that offers both stability and growth opportunities.
- New Customer ORSY Setups: Implementing ORSY setups in accordance with client requirements and brand standards.
- Assembling ORSY Bins: Utilizing both power and hand tools to assemble ORSY bins efficiently and accurately.
- ORSY Cleanups: Performing cleanups of existing ORSY setups, including reorganization of Wurth products and maintenance tasks to ensure adherence to brand expectations.
- Labeling: Ordering label sets and ensuring proper labeling of ORSY setups according to brand standards.
- ORSY Mat /RFID Setups: Setting up ORSY mat /RFID setups (vending machines), including placement, ethernet connection, product arrangement based on planograms, and ensuring operational readiness.
- ORSY Mat / RFID Maintenance: Collaborating with suppliers to diagnose and repair ORSY mat machines or RFID systems at customer locations.
- Inventory Management: Conducting inventories for customers as required to maintain accurate stock levels.
- Regional Support: Ability to travel within the region to assist other districts with large setups as needed.
- Communication: Attend district sales meetings, town halls, and other relevant meetings as required. Provide daily reports to direct manager on work completed for the day.
- Provide an exceptional in-person service experience while championing Wurth’s value proposition to our customers by utilizing our systems, services, and products.
- Demonstrate on a daily basis Wurth’s culture and attributes of high performance including achievement, integrity, respect, and collaboration.
- Drive personal and professional development and growth
- Contribute to a high-performance team environment through personal actions, exceeding monthly goals, and a strong commitment to corporate values.
- Entrepreneurial and resilient by nature; a self-starter who thrives in a flexible and growth-driven environment.
- A high-school diploma is required. Post-secondary education in a related field, or 1-2 years of relevant work experience
- Familiarity with hand tools is necessary for assembling and maintaining ORSY setups efficiently.
- Adaptable and willingness to learn new skills and technologies as needed.
- Strong attention to detail is paramount, ensuring that ORSY setups meet brand standards and customer expectations.
- Comfortable working independently, taking ownership of tasks and projects to deliver exceptional results.
- Excellent communication skills, with the ability to interact professionally with both internal team members and external customers.
- Must demonstrate the ability to repetitively lift up to 50 pounds, as the position involves handling equipment and materials of varying weights.
- Ability to travel within the Montreal area, accommodating varying project locations and customer needs.
- Strong organizational skills are required to effectively plan upcoming projects, ensuring that labels, ORSY setups, and other materials are prepared and ready as needed.
- Possess a valid driver’s license, a clear driver’s abstract, and a clear criminal record.
- A high level of alignment with the company’s Corporate Values such as collaboration, integrity, respect, and achievement.
- Strong communication, listening, and presentation skills.
- Comfort utilizing an iPad to access Microsoft suite and other software applications is mandatory as well as an Intermediate level of Excel, enabling efficient data management and project tracking.
Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.
We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit and a valid/clean driver’s license and abstract are necessary!
More about this job
Responsibilities
Set up, assemble, label, clean, and maintain ORSY storage systems and vending or RFID equipment at customer locations, while managing inventory and coordinating repairs with suppliers. Provide in-person customer support, travel regionally as needed, attend relevant meetings, and report daily work progress to the manager.
Requirements
A high-school diploma is required, along with post-secondary education in a related field or 1–2 years of relevant experience; familiarity with hand tools, strong communication and organizational skills, and comfort using an iPad and Microsoft Excel are also expected. Candidates must be able to lift up to 50 pounds, travel to customer sites, and hold a valid driver’s license with a clear driving abstract and criminal record.
Skills
- Hand Tool Use
- ORSY Setup And Assembly
- Inventory Management
- Equipment Maintenance
- Troubleshooting
- Attention To Detail
- Customer Service
- Communication
- Organization
- Independent Work
- Adaptability
- Project Planning
- Microsoft Excel
- iPad And Software Applications
- Physical Lifting
- Driving And Regional Travel
Benefits
- Professional Development And Coaching
- Flexible Workday
- Salary
- Bonuses
- Incentives
- Company Vehicle
- iPad
- Cell Phone
- Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program
- Pension Plan
- Three Weeks Paid Vacation
- Five Paid Sick Days
- Company-Wide Year-End Vacation
- Onboarding Training
- Mentoring Program
- Recognition And Monetary Rewards
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Trades
- Logistics
- Sales
- Manufacturing
Keywords
- ORSY Systems
- ORSY Bins
- ORSY Mats
- RFID Systems
- Vending Machines
- Hand Tools
- Power Tools
- Equipment Assembly
- Equipment Maintenance
- Troubleshooting
- Inventory Management
- Planograms
- Product Labeling
- Ethernet Connections
- Microsoft Excel
- iPad
- Microsoft Suite
- Customer Service
- Customer Support
- Project Planning
- Regional Travel
- Daily Reporting
- Driver’s License
- Automotive
- Heavy-Duty Equipment
- Manufacturing
- Construction