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Added 7 mins ago
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Compliance Analyst
Wellington-Altus
AB · Toronto, ON · Calgary, AB
- Full-time
Reporting to the AVP, Supervision, the Compliance Analyst, will be a systems expert for the Compliance Team supporting their tools, including those used for communications monitoring…
Added 7 mins ago
PG
Financial Analyst I
Paymentus Group Inc
Richmond Hill, ON
- Full-time
The Financial Analyst collects and analyzes internal and external financial information to evaluate the company’s financial position, how financial decisions will impact short- and…
Added 37 mins ago
Senior Valuation Analyst
Scotiabank
Toronto, ON
The Senior Valuation Analyst supports the Valuation Team’s daily operations and strategic priorities. The role requires strong technical expertise and sound judgment to analyze financial…
Added 37 mins ago
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Manager, Investment Financial Planning & Analysis and Data Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
Added 37 mins ago
Finance Data Analyst
The Canada Life Assurance Company
Kitchener, ON
The FP&A (Financial Planning & Analysis) team in the Finance Department is looking for a Finance Data Analyst to add to our growing team. The role will support the FP&A function through…
Added 52 mins ago
TO
Specialist, Cybersecurity and Resilience
Town of Caledon
Caledon, ON
- Full-time
Design, Implement and support technical cybersecurity solutions.
Added 52 mins ago
Senior Actuarial Analyst, High Net Worth Pricing
Aviva
Markham, ON
…cutting-edge technology to develop innovative pricing solutions that support profitable growth while delivering exceptional value to our…
Added 52 mins ago
Senior Actuarial Analyst
Swiss Re
Toronto, ON
Bachelor's degree in Mathematics, Actuarial Science, or a related field.
Added 52 mins ago
Engagement Analyst
Government of Alberta
AB
The Engagement Analyst provides research, analysis, coordination and project support for stakeholder engagement initiatives across the ministry. Reporting to the Manager, the position…
Added 52 mins ago
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HR Business Partner
Stantec
Calgary, AB
- Full-time
The successful candidate will be a trusted advisor, strategist, consultant, analyst, change agent, and coach. The individual will sit alongside and collaborate with business leaders to…
Added 1 hour ago
Senior Data Reporting Analyst
Equitable
Waterloo, ON
As a Senior Data Reporting Analyst at Equitable, you will play a crucial role in designing, developing, and maintaining data & reporting assets. Your work will directly support our…
Added 1 hour ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
The Senior Functional Business Analyst will be fully dedicated to the University's ERP Modernization Program, with a focus on the Student Information Systems (SIS) project. This…
Added 1 hour ago
TM
Financial Analyst - 3 months
The Mason Group - Strategic Search Partners
Milton, ON
- $40 to $45 CAD / hour
- Contract
…and commercial customers and is seeking a hands-on Financial Analyst to join its busy finance team for a 3-month contract assignment. This role will provide critical short-term support…
Added 1 hour ago
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Product Manager
LBMX
London, ON
- Full-time
Contribute ideas and identify opportunities from customer conversations, usage data, support trends, and what new AI capabilities make possible, and bring them forward with evidence.
Added 1 hour ago
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Senior Quantitative Analyst (12 Month Contract)
CIBC
Toronto, ON
- Full-time
As the Sr. Quantitative Analyst you’ll be reporting to the Senior Director, Quantitative Risk Methodology, within the Quantitative Risk group of Capital Markets Risk Management (CMRM). In…
Added 1 hour ago
VB
Network & Telecom Analyst II
Vale Base Metals
NL · Newfoundland and Labrador, Canada
- Full-time
Reporting to the Supervisor, Network & Telecom, the Network & Telecom Analyst II is responsible for the operation, maintenance, support, and continuous improvement of network…
Added 1 hour ago
D
Product Owner, Product Management
Desjardins
Montréal-Ouest, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 1 hour ago
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Product Owner, Product Management
Desjardins
Levis, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 1 hour ago
WC
Senior Analyst, Walmart Services - WMC Systems Administrator
Walmart Canada
Mississauga, ON
- Full-time
…usability, and governance of Salesforce and internal platforms that support Walmart Connect’s sales and operational…
Added 1 hour ago
E
Senior Data Reporting Analyst
Equitable
Waterloo, ON
- $80,000 to $95,000 CAD / year
- Full-time
As a Senior Data Reporting Analyst at Equitable, you will play a crucial role in designing, developing, and maintaining data & reporting assets. Your work will directly support our…
Added 1 hour ago
Business Analyst - CEPA
Government of Alberta
AB
…analysis, project leadership, and expert advisory services that support government-wide payment administration, compliance, and financial operations…
Added 1 hour ago
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Director, Treasury and Balance Sheet Risk
Vancity
Vancouver, BC
- Full-time
Evaluating stress-testing and scenario-analysis outcomes to identify vulnerabilities and support informed risk decisions
Added 2 hours ago
C
Business Analyst and Planning Lead
Cryopak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Cryopak is seeking a Business Analyst & Planning Lead to support and optimize planning activities related to MRP, materials management, and production scheduling. This role combines…
Added 2 hours ago
JI
Business Analytics & Transformation Analyst
J.D. Irving, Limited
Saint John, NB
- Full-time
We are seeking a Business Analytics & Transformation Analyst to help business teams leverage analytics, reporting, process improvement, automation, and emerging technologies to improve…
Added 2 hours ago
A
Data Analyst
ARC'TERYX
North Vancouver, BC
- Full-time
As a Data Analyst, you play an essential role in making data accessible and useful across the planning and supply chain functions. You execute analyses, build reports and dashboards, and…

Wyse Meter Solutions Inc.

Network Operations Center Analyst

Vaughan, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 2 years of experience in a network operations, utilities, or technical support role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title:

Network Operations Centre (NOC) Analyst

Reports to:

Manager, Network Operations Centre

Vacancy Status: This posting is for an existing vacancy.

POSITION SUMMARY

The NOC Analyst plays a critical front-line role in ensuring the reliability and availability of Wyse’s metering network. This role involves continuous oversight of end devices in the field such as modems, gateways, repeaters, sub-meters, and other critical infrastructure to identify failures, performance issues, and communication irregularities.

In addition to active monitoring, the NOC Analyst is responsible for reviewing system and device data to detect anomalies that may indicate emerging issues, incorrect configurations, degradation in performance, or risk of service disruption. This includes analyzing trends, error patterns, connectivity metrics, and alerts to proactively surface concerns before they impact service levels.

The NOC Analyst executes timely corrective actions and coordinates responses with technicians, external contractors, and cross-functional teams to minimize downtime and maintain high levels of service reliability.

KEY RESPONSIBILITIES

Network Monitoring & Alert Response

Monitor meter connectivity and device performance across all properties using network monitoring tools and dashboards (e.g., Power BI, MDA Reports, Head-end systems).
Identify meters and communication devices that are down, unresponsive, or experiencing data transmission issues.
Investigate and verify alarms or anomalies related to device offline status, signal loss, or data gaps.
Conduct first-line troubleshooting and diagnostics using available remote tools and platforms.

Corrective Action Coordination

Schedule field technicians and coordinate with contractors, vendors and suppliers to perform on-site investigations and repairs.
Resolve technical problems reported by customers, clients, and cross functional teams, while providing clarity on both the issue and resolution.
Follow up on outstanding work orders and ensure timely resolution of network issues.
Escalate unresolved or high-impact incidents to appropriate stakeholders.

Communication & Documentation

Document all events, interventions, and outcomes within ticketing and reporting systems.
Provide concise updates to management and operations teams on recurring or systemic issues.
Support internal reporting by contributing accurate incident logs and status updates.

System & Process Support

Participate in the continuous improvement of alert management processes and response playbooks.
Assist in testing and implementation of new monitoring tools, scripts, or automation workflows.
Contribute to knowledge base articles and training material related to NOC operations.

Compliance and Risk Management

Practice and ensure regulatory and internal compliance for data accuracy and privacy in utility reporting. Ensure all systems meet Measurement Canada, OEB, BCUC and ESA regulations.
Assist in maintaining comprehensive documentation for ongoing communication with inspectors and manage those relationships to ensure all identified issues are quickly resolved.

REQUIRED EDUCATION & QUALIFICATIONS

2 years of experience in a network operations, utilities, or technical support role. Field Electrical and/or Communications, IoT support role strongly preferred.
Knowledge of submetering systems, IoT devices, or utility infrastructure a plus.
Strong understanding of network-connected systems and incident response workflows.
Excellent knowledge of Excel is a must.
Familiarity with ticketing systems (Jira/Zendesk), dashboards, and remote diagnostic tools.
Excellent problem-solving skills and attention to detail.
Excellent communication skills.
Ability to prioritize tasks in a fast-paced, service-oriented environment.

OTHER COMPETENCIES

Driving for results – highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment. Punctual and dependable, can be counted on to attain and improve results.
Active learning - seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.
Strong computer skills – strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis.
Planning & Structuring - knows how to establish work plans, efficiently allocates or makes use of available resources, act according to plans and establishes priorities.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

Use of Artificial Intelligence (AI): Wyse uses AI to assist in screening and assessing job applications as part of the recruitment process.

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More about this job

Responsibilities

Monitor metering network devices and connectivity, investigate alerts and data anomalies, and perform first-line remote troubleshooting to identify and address service issues. Coordinate field repairs and incident escalations, document actions and outcomes, support monitoring process improvements, and help maintain regulatory compliance.

Requirements

Requires at least two years of experience in network operations, utilities, or technical support; field electrical, communications, or IoT support experience is strongly preferred. Candidates should have strong Excel and computer skills, familiarity with ticketing systems and remote diagnostic tools, and excellent problem-solving, communication, and prioritization abilities.

Skills

Network Monitoring
Incident Response
Troubleshooting
Network Diagnostics
IoT Device Support
Utility Infrastructure
Submetering Systems
Excel
Power BI
Ticketing Systems
Data Analysis
Alert Management
Contractor Coordination
Technical Communication
Regulatory Compliance
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Network Operations Center
Metering Network
Network Monitoring
Power BI
MDA Reports
Head-End Systems
IoT Devices
Submeters
Modems
Gateways
Repeaters
Excel
Jira
Zendesk
Ticketing Systems
Remote Diagnostics
Incident Response
Alert Management
Data Analysis
Connectivity Metrics
Work Orders
Field Technicians
Utility Infrastructure
Measurement Canada
OEB
BCUC
ESA
Data Accuracy
Data Privacy
Automation Workflows

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