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Added 2 mins ago
AG
Pressroom Manager
Apex Graphics
Mississauga, ON
- Full-time
We are looking for a dedicated and skilled Pressroom Manager to take charge of our printing operations and keep quality, efficiency, and safety running at full speed. If you thrive in a…
Added 2 mins ago
IG
Construction Manager
Insight Global
Toronto, ON · Etobicoke, ON
- $52 to $76 CAD / hour
- Contract
We are seeking an experienced Construction Manager to support the successful delivery of a large-scale data centre project as it progresses through its final stages of construction,…
Added 2 mins ago
QM
Retail Assistant Manager
Quantum Management Services Ltd.
Toronto, ON
- $28 CAD / hour
- Contract
Our client is seeking a detail-oriented Retail Assistant Manager to oversee daily retail activities. The role focuses on store operations, customer service, inventory management, vendor…
Added 2 mins ago
UR
Information Technology Manager
Universal Realty Group
Halifax, NS
- Full-time
The ideal candidate has extensive knowledge of network maintenance, experience as a manager, and advanced industry knowledge to keep us on the cutting edge. The IT manager will have an…
Added 16 mins ago
HA
Banquet Manager
Hotel Arts Group
Calgary, AB
- Full-time
Ensure scheduling prevents avoidable overtime; overtime requires advance approval from the Operations Manager. Managers may not approve their own hours.
Added 16 mins ago
Assistant Manager, Security Operations Centre
Scotiabank
Toronto, ON
Security Operations Centre (SOC) is the initial point of contact for the effective oversight and triage of all incidents or events reported to Corporate Security Canada for investigation.…
Added 16 mins ago
Product Manager
Scotiabank
Toronto, ON
Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the…
Added 16 mins ago
B
Bilingual Territory Manager MDS (Champlain ON, Outaouais/Abitibi QC)
BD
ON · Quebec, QC · CAN Québec - Boulevard du Parc Technologique
- Full-time
Reporting to the MDS National Sales Manager, the successful candidate will be responsible for driving growth while also managing base business (including vascular access and vascular care…
Added 16 mins ago
SJ
Assistant Store Manager - Peoples Jewellers - Centre at Circle and Eighth
Signet Jewelers
Saskatoon, SK · Canada - The Centre At Circle - Saskatoon, SK
- Full-time
We have many opportunities available on our other career site pages. Click here to link to our careers page!
Added 16 mins ago
SI
Attendant, Production I (GMC1)
Saputo Inc.
St. Marys, ON
- Full-time
…opportunities within our organization. Under the responsibility of the Manager, Production, the incumbent will be responsible for handling, forming, and placing product into packaging…
Added 31 mins ago
C
Senior Project Manager, IT
CIBC
Toronto, ON
- Full-time
…clients and communities with confidence. As a Senior Project Manager, IT, you’ll lead the day-to-day delivery of complex technology projects, ensuring project controls, governance…
Added 31 mins ago
A
Product - Senior Manager/Manager, Product Distribution & Transportation
Aritzia
Vancouver, BC
- Full-time
…network of stores & distribution centres (DCs). As the Senior Manager / Manager, Product Distribution, you will play a pivotal role in ensuring that inventory is well-balanced to maximize…
Added 31 mins ago
A
Chef/Cheffe de Projets, Contrôle des Matières / Project Manager , Material Control
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Your role as Project Manager-Material Control will be to support operations in the implementation of new processes within our Transport, Warehouse and Expediting teams, collaborate with…
Added 31 mins ago
TH
Assistant manager - food services
TIM HORTONS A/O SAI MANAGEMENT CORP
Sooke, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 31 mins ago
HA
Banquet Manager
Hotel Arts Group
Calgary, AB
- Full-time
Ensure scheduling prevents avoidable overtime; overtime requires advance approval from the Operations Manager. Managers may not approve their own hours
Added 32 mins ago
I
Senior Account Manager
Innovex
Calgary, AB
- Full-time
Innovex Canada is seeking a commercially driven Senior Account Manager to grow revenue, expand market share, and strengthen customer relationships across the well construction and…
Added 32 mins ago
RM
Responsable du pôle Ingénierie/Engineering Area Manager
Rinker Materials
Saint-Eustache, QC
- Full-time
Assurer la coordination interne entre les services d’ingénierie, des ventes, des opérations et de l’expédition.
Added 32 mins ago
DI
Financial Controller
DuroByte Inc.
Windsor, ON
- $100,000 to $130,000 CAD / year
- Full-time
day-to-day accounting operations, financial reporting, manufacturing and project costing, working capital, and
Added 32 mins ago
W
Software Engineer I
Wayfair
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…collaborative learning and meaningful work. With guidance from your manager, mentorship from a dedicated Tech Coach, clear development milestones, and exposure to applied AI tools, you’ll…
Added 32 mins ago
TO
food services manager
Triple O's Restaurants
Surrey, BC
- Full-time
Added 32 mins ago
SU
Restaurant manager
Sushi Umibe
Maple Ridge, BC
- From $37 CAD / hour
- Full-time
- On-site
Added 47 mins ago
PH
Social Worker MSW P1
Providence Healthcare
Vancouver, BC
- Full-time
The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the…
Added 47 mins ago
HR
Pharmacy Technician
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic…
Added 47 mins ago
UH
Project Manager
University Health Network
Toronto, ON
- Full-time
The PROJECT MANAGER (PM) is a key position in the Clinical Trials and Translation Unit (CTTU) within the Peter Munk Cardiac Centre (PMCC). CTTU provides centralized and standardized…
Added 47 mins ago
Events and Sponsorship Coordinator
CAA Niagara Talent Management Team
Thorold, ON
Status: Full-Time Permanent, On-Site (with ad‑hoc flexibility)

Wyse Meter Solutions Inc.

Network Operations Center Analyst

Vaughan, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 2 years of experience in a network operations, utilities, or technical support role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title:

Network Operations Centre (NOC) Analyst

Reports to:

Manager, Network Operations Centre

Vacancy Status: This posting is for an existing vacancy.

POSITION SUMMARY

The NOC Analyst plays a critical front-line role in ensuring the reliability and availability of Wyse’s metering network. This role involves continuous oversight of end devices in the field such as modems, gateways, repeaters, sub-meters, and other critical infrastructure to identify failures, performance issues, and communication irregularities.

In addition to active monitoring, the NOC Analyst is responsible for reviewing system and device data to detect anomalies that may indicate emerging issues, incorrect configurations, degradation in performance, or risk of service disruption. This includes analyzing trends, error patterns, connectivity metrics, and alerts to proactively surface concerns before they impact service levels.

The NOC Analyst executes timely corrective actions and coordinates responses with technicians, external contractors, and cross-functional teams to minimize downtime and maintain high levels of service reliability.

KEY RESPONSIBILITIES

Network Monitoring & Alert Response

Monitor meter connectivity and device performance across all properties using network monitoring tools and dashboards (e.g., Power BI, MDA Reports, Head-end systems).
Identify meters and communication devices that are down, unresponsive, or experiencing data transmission issues.
Investigate and verify alarms or anomalies related to device offline status, signal loss, or data gaps.
Conduct first-line troubleshooting and diagnostics using available remote tools and platforms.

Corrective Action Coordination

Schedule field technicians and coordinate with contractors, vendors and suppliers to perform on-site investigations and repairs.
Resolve technical problems reported by customers, clients, and cross functional teams, while providing clarity on both the issue and resolution.
Follow up on outstanding work orders and ensure timely resolution of network issues.
Escalate unresolved or high-impact incidents to appropriate stakeholders.

Communication & Documentation

Document all events, interventions, and outcomes within ticketing and reporting systems.
Provide concise updates to management and operations teams on recurring or systemic issues.
Support internal reporting by contributing accurate incident logs and status updates.

System & Process Support

Participate in the continuous improvement of alert management processes and response playbooks.
Assist in testing and implementation of new monitoring tools, scripts, or automation workflows.
Contribute to knowledge base articles and training material related to NOC operations.

Compliance and Risk Management

Practice and ensure regulatory and internal compliance for data accuracy and privacy in utility reporting. Ensure all systems meet Measurement Canada, OEB, BCUC and ESA regulations.
Assist in maintaining comprehensive documentation for ongoing communication with inspectors and manage those relationships to ensure all identified issues are quickly resolved.

REQUIRED EDUCATION & QUALIFICATIONS

2 years of experience in a network operations, utilities, or technical support role. Field Electrical and/or Communications, IoT support role strongly preferred.
Knowledge of submetering systems, IoT devices, or utility infrastructure a plus.
Strong understanding of network-connected systems and incident response workflows.
Excellent knowledge of Excel is a must.
Familiarity with ticketing systems (Jira/Zendesk), dashboards, and remote diagnostic tools.
Excellent problem-solving skills and attention to detail.
Excellent communication skills.
Ability to prioritize tasks in a fast-paced, service-oriented environment.

OTHER COMPETENCIES

Driving for results – highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment. Punctual and dependable, can be counted on to attain and improve results.
Active learning - seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.
Strong computer skills – strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis.
Planning & Structuring - knows how to establish work plans, efficiently allocates or makes use of available resources, act according to plans and establishes priorities.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

Use of Artificial Intelligence (AI): Wyse uses AI to assist in screening and assessing job applications as part of the recruitment process.

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More about this job

Responsibilities

Monitor metering network devices and connectivity, investigate alerts and data anomalies, and perform first-line remote troubleshooting to identify and address service issues. Coordinate field repairs and incident escalations, document actions and outcomes, support monitoring process improvements, and help maintain regulatory compliance.

Requirements

Requires at least two years of experience in network operations, utilities, or technical support; field electrical, communications, or IoT support experience is strongly preferred. Candidates should have strong Excel and computer skills, familiarity with ticketing systems and remote diagnostic tools, and excellent problem-solving, communication, and prioritization abilities.

Skills

Network Monitoring
Incident Response
Troubleshooting
Network Diagnostics
IoT Device Support
Utility Infrastructure
Submetering Systems
Excel
Power BI
Ticketing Systems
Data Analysis
Alert Management
Contractor Coordination
Technical Communication
Regulatory Compliance
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Network Operations Center
Metering Network
Network Monitoring
Power BI
MDA Reports
Head-End Systems
IoT Devices
Submeters
Modems
Gateways
Repeaters
Excel
Jira
Zendesk
Ticketing Systems
Remote Diagnostics
Incident Response
Alert Management
Data Analysis
Connectivity Metrics
Work Orders
Field Technicians
Utility Infrastructure
Measurement Canada
OEB
BCUC
ESA
Data Accuracy
Data Privacy
Automation Workflows

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