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Added 29 mins ago
HVAC Estimator
Neelands HR
Burlington, ON · Collingwood, ON
Neelands is searching for a HVAC Estimator to be part of our Service HVAC Department. This role will report to the Service Manager, HVAC and will be responsible for preparing accurate…
Added 29 mins ago
OD
Administrative Assistant
Overhead Door
Saskatoon, SK
- Full-time
Handling phone calls and walk-in customers while providing excellent customer service
Added 29 mins ago
Security Officer
Rosewood Hotel Group
Vancouver, BC
…have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark…
Added 44 mins ago
LC
Manager, Brand Technology Production Support
Loblaw Companies Limited
Brampton, ON
- Full-time
The Marketing and Brand Technology and Implementation Team is looking for a Production Support Manager to lead end-to-end production support, service reliability, and maintenance across…
Added 44 mins ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Brooks, AB
- Full-time
The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently.…
Added 44 mins ago
Assistant Manager, Security Operations Centre
Scotiabank
Toronto, ON
…Corporate Security Canada for investigation. The Assistant Manager will triage, evaluate and action incoming requests for service in an appropriate and efficient manner. This role is…
Added 44 mins ago
PV
Franchise Business Consultant - Ontario GTA East (Contract)
Pet Valu
Markham, ON
- Full-time
…partners (e.g. real estate, corporate Regional Director/District Manager, store-set-up, Human Resources) – follow up on any…
Added 59 mins ago
TO
Coordinator, Corporate Security Operations
Town of Caledon
Caledon, ON
- Full-time
…We are seeking an individual with superior communication and customer service skills, a demonstrated ability to exercise sound judgment and discretion, and excellent organizational and…
Added 59 mins ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
Added 59 mins ago
CT
Project Manager, Construction
Canadian Tire Corporation
Kitchener, ON · Quarry Park
- Full-time
The Project Manager, Construction reports to the Director, Construction as part of a high energy and motivated internal team, who will guide a team of consultants, general contractors, and…
Added 59 mins ago
AG
Assistant Store Manager
ADI Global
Toronto, ON
- $63,524 to $105,873 CAD / year
- Full-time
…exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the…
Added 59 mins ago
AA
Commercial Account Manager
Advance Auto Parts
Longueuil, QC
- Full-time
At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial…
Added 59 mins ago
KA
Automotive Red Seal Journeyman Technician
Kaizen Automotive Group
Airdrie, AB
- Full-time
…performing high-quality diagnosis, maintenance, and repair work on customer vehicles in accordance with OEM standards. This role requires advanced technical expertise, strong attention to…
Added 1 hour ago
AA
Backend Software Developer
ATS Automation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
…Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our…
Added 1 hour ago
AI
Junior Project Manager - Mechanical Services
Ainsworth Inc
Ottawa, ON
- Full-time
The Junior Project Manager - Mechanical Service oversees the planning, execution, and successful delivery of medium to large mechanical service projects. This role coordinates project…
Added 1 hour ago
HR
Pharmacy Technician
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Good written and verbal communication skills to facilitate effective customer-focused service to patients, other health care providers and volunteers
Added 1 hour ago
Events and Sponsorship Coordinator
CAA Niagara Talent Management Team
Thorold, ON
…to join our Marketing team. Reporting to the Communications Manager, this role is responsible for planning, coordinating, and executing CAA Niagara’s marketing events while ensuring strong…
Added 1 hour ago
GV
Technical Expert - Gas-Insulated Switchgear Substation Technologies
GE Vernova
La Prairie, QC
- Full-time
The Technical Expert – GIS Substation Technologies serves as the technical reference for the commercial teams, project management teams, and site teams. Leveraging deep expertise in GIS…
Added 1 hour ago
Funding Validation Officer - Automotive Finance - Anjou, Quebec
Scotiabank
QC · Anjou, QC
Previous experience in a customer service capacity utilizing the telephone as the primary means of communication is preferred.
Added 1 hour ago
WM
Licensed 310T Mechanic Afternoon Shift $10k sign on bonus
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 1 hour ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Acting as a technical reference point for the broader AML strategy, governance and risk management, including: First Line and Second Line capabilities e.g., (Know Your Customer, Customer…
Added 1 hour ago
VC
Account Manager
VUMI Canada, Inc.
Markham, ON
- $55,000 to $64,000 CAD / year
- Full-time
The Account Manager will oversee day-to-day account activities, develop account management strategies, coordinate client service requirements, and work closely with internal teams to…
Added 1 hour ago
W
Account Manager, Commercial Insurance
Waypoint
Vancouver, BC
- $65,000 to $90,000 CAD / year
- Full-time
The Account Manager, Commercial Insurance plays a pivotal role in delivering exceptional service to Navacord’s commercial clients. This role is responsible for managing day-to-day client…
Added 1 hour ago
TM
Manager of Financial Services and Deputy Treasurer
The Municipality of Central Elgin
St. Thomas, ON
- Full-time
The Municipality of Central Elgin is seeking a Manager of Financial Services/Deputy Treasurer to guide and inspire a dedicated Finance team on its journey to successfully administering the…
Added 1 hour ago
OS
Operations Supervisor, Bell Sensplex
Ottawa Senators
Ottawa, ON
- Full-time
Reporting to the Arena & Facility Manager at the Bell Sensplex, the Operations Supervisor is a key member of our team, ensuring the highest levels of customer service and quality…

Wyse Meter Solutions Inc.

Network Operations Center Analyst

Vaughan, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 2 years of experience in a network operations, utilities, or technical support role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title:

Network Operations Centre (NOC) Analyst

Reports to:

Manager, Network Operations Centre

Vacancy Status: This posting is for an existing vacancy.

POSITION SUMMARY

The NOC Analyst plays a critical front-line role in ensuring the reliability and availability of Wyse’s metering network. This role involves continuous oversight of end devices in the field such as modems, gateways, repeaters, sub-meters, and other critical infrastructure to identify failures, performance issues, and communication irregularities.

In addition to active monitoring, the NOC Analyst is responsible for reviewing system and device data to detect anomalies that may indicate emerging issues, incorrect configurations, degradation in performance, or risk of service disruption. This includes analyzing trends, error patterns, connectivity metrics, and alerts to proactively surface concerns before they impact service levels.

The NOC Analyst executes timely corrective actions and coordinates responses with technicians, external contractors, and cross-functional teams to minimize downtime and maintain high levels of service reliability.

KEY RESPONSIBILITIES

Network Monitoring & Alert Response

Monitor meter connectivity and device performance across all properties using network monitoring tools and dashboards (e.g., Power BI, MDA Reports, Head-end systems).
Identify meters and communication devices that are down, unresponsive, or experiencing data transmission issues.
Investigate and verify alarms or anomalies related to device offline status, signal loss, or data gaps.
Conduct first-line troubleshooting and diagnostics using available remote tools and platforms.

Corrective Action Coordination

Schedule field technicians and coordinate with contractors, vendors and suppliers to perform on-site investigations and repairs.
Resolve technical problems reported by customers, clients, and cross functional teams, while providing clarity on both the issue and resolution.
Follow up on outstanding work orders and ensure timely resolution of network issues.
Escalate unresolved or high-impact incidents to appropriate stakeholders.

Communication & Documentation

Document all events, interventions, and outcomes within ticketing and reporting systems.
Provide concise updates to management and operations teams on recurring or systemic issues.
Support internal reporting by contributing accurate incident logs and status updates.

System & Process Support

Participate in the continuous improvement of alert management processes and response playbooks.
Assist in testing and implementation of new monitoring tools, scripts, or automation workflows.
Contribute to knowledge base articles and training material related to NOC operations.

Compliance and Risk Management

Practice and ensure regulatory and internal compliance for data accuracy and privacy in utility reporting. Ensure all systems meet Measurement Canada, OEB, BCUC and ESA regulations.
Assist in maintaining comprehensive documentation for ongoing communication with inspectors and manage those relationships to ensure all identified issues are quickly resolved.

REQUIRED EDUCATION & QUALIFICATIONS

2 years of experience in a network operations, utilities, or technical support role. Field Electrical and/or Communications, IoT support role strongly preferred.
Knowledge of submetering systems, IoT devices, or utility infrastructure a plus.
Strong understanding of network-connected systems and incident response workflows.
Excellent knowledge of Excel is a must.
Familiarity with ticketing systems (Jira/Zendesk), dashboards, and remote diagnostic tools.
Excellent problem-solving skills and attention to detail.
Excellent communication skills.
Ability to prioritize tasks in a fast-paced, service-oriented environment.

OTHER COMPETENCIES

Driving for results – highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment. Punctual and dependable, can be counted on to attain and improve results.
Active learning - seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.
Strong computer skills – strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis.
Planning & Structuring - knows how to establish work plans, efficiently allocates or makes use of available resources, act according to plans and establishes priorities.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

Use of Artificial Intelligence (AI): Wyse uses AI to assist in screening and assessing job applications as part of the recruitment process.

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More about this job

Responsibilities

Monitor metering network devices and connectivity, investigate alerts and data anomalies, and perform first-line remote troubleshooting to identify and address service issues. Coordinate field repairs and incident escalations, document actions and outcomes, support monitoring process improvements, and help maintain regulatory compliance.

Requirements

Requires at least two years of experience in network operations, utilities, or technical support; field electrical, communications, or IoT support experience is strongly preferred. Candidates should have strong Excel and computer skills, familiarity with ticketing systems and remote diagnostic tools, and excellent problem-solving, communication, and prioritization abilities.

Skills

Network Monitoring
Incident Response
Troubleshooting
Network Diagnostics
IoT Device Support
Utility Infrastructure
Submetering Systems
Excel
Power BI
Ticketing Systems
Data Analysis
Alert Management
Contractor Coordination
Technical Communication
Regulatory Compliance
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Network Operations Center
Metering Network
Network Monitoring
Power BI
MDA Reports
Head-End Systems
IoT Devices
Submeters
Modems
Gateways
Repeaters
Excel
Jira
Zendesk
Ticketing Systems
Remote Diagnostics
Incident Response
Alert Management
Data Analysis
Connectivity Metrics
Work Orders
Field Technicians
Utility Infrastructure
Measurement Canada
OEB
BCUC
ESA
Data Accuracy
Data Privacy
Automation Workflows

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