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Added 7 mins ago
LC
Manager, Brand Technology Production Support
Loblaw Companies Limited
Brampton, ON
- Full-time
1. Oversee daily production support operations for Loblaw Brands Technology Systems; own or coordinate resolution of complex technical issues escalated by business users, prioritizing…
Added 7 mins ago
Assistant Manager, Security Operations Centre
Scotiabank
Toronto, ON
Security Operations Centre (SOC) is the initial point of contact for the effective oversight and triage of all incidents or events reported to Corporate Security Canada for investigation.…
Added 7 mins ago
Product Manager
Scotiabank
Toronto, ON
Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the…
Added 7 mins ago
H(
Calculations Specialist
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $52,000 to $79,000 CAD / year
- Full-time
…Support specific to event processing. This position requires technical expertise to review, validate and perform calculation processing for all events. As an integral part of a…
Added 7 mins ago
B
Bilingual Territory Manager MDS (Champlain ON, Outaouais/Abitibi QC)
BD
ON · Quebec, QC · CAN Québec - Boulevard du Parc Technologique
- Full-time
Reporting to the MDS National Sales Manager, the successful candidate will be responsible for driving growth while also managing base business (including vascular access and vascular care…
Added 7 mins ago
PV
Franchise Business Consultant - Ontario GTA East (Contract)
Pet Valu
Markham, ON
- Full-time
Reports to: Regional Director, Franchise Store Operations
Added 22 mins ago
TO
Coordinator, Corporate Security Operations
Town of Caledon
Caledon, ON
- Full-time
…experience in central alarm monitoring, dispatch, control room operations, or mobile and foot patrol security…
Added 22 mins ago
AG
Assistant Store Manager
ADI Global
Toronto, ON
- $63,524 to $105,873 CAD / year
- Full-time
Oversee the daily operations, sales quotas, financial responsibilities, and strategic priorities. You will hire, inspire, motivate, coach, and develop staff. You will monitor customer…
Added 22 mins ago
A
Product - Senior Manager/Manager, Product Distribution & Transportation
Aritzia
Vancouver, BC
- Full-time
…network of stores & distribution centres (DCs). As the Senior Manager / Manager, Product Distribution, you will play a pivotal role in ensuring that inventory is well-balanced to maximize…
Added 22 mins ago
Project Manager
DOF
Paradise, NL
…and underwater deployment/recovery codes pertaining to marine operations; Analytical and technical capabilities specific to lowering analyses and rigging design; sea fastening design and…
Added 22 mins ago
GJ
Gestionnaire de projets, Opérations commerciales - Project Manager, Commercial Operations
Groupe JAMP Pharma
Boucherville, QC
- Full-time
We are recruiting a Project Manager, Commercial Operations
Added 22 mins ago
Maintenance Worker II - Maintenance and Operations
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Maintenance & Operations Assistant Manager, the Maintenance Worker II performs a variety of semi-skilled, and unskilled tasks related to the upkeep of Nova Scotia Health…
Added 23 mins ago
I
Senior Account Manager
Innovex
Calgary, AB
- Full-time
Build strong relationships with customer decision-makers, technical teams, procurement, and operations.
Added 23 mins ago
RM
Responsable du pôle Ingénierie/Engineering Area Manager
Rinker Materials
Saint-Eustache, QC
- Full-time
The Area Manager, Engineering in our Concrete Pressure Pipe Division is primarily responsible for the ongoing supervision, planning and development of Engineering and Estimating personnel,…
Added 23 mins ago
DI
Financial Controller
DuroByte Inc.
Windsor, ON
- $100,000 to $130,000 CAD / year
- Full-time
day-to-day accounting operations, financial reporting, manufacturing and project costing, working capital, and
Added 23 mins ago
W
Software Engineer I
Wayfair
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…engineering journey alongside a cohort of peers, building core technical and problem-solving skills through collaborative learning and meaningful work. With guidance from your manager,…
Added 38 mins ago
AA
Backend Software Developer
ATS Automation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
…guiding design decisions, conducting code reviews, fostering the technical growth of the software team and maintaining quality…
Added 38 mins ago
AI
Junior Project Manager - Mechanical Services
Ainsworth Inc
Ottawa, ON
- Full-time
The Junior Project Manager - Mechanical Service oversees the planning, execution, and successful delivery of medium to large mechanical service projects. This role coordinates project…
Added 38 mins ago
HR
Pharmacy Technician
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…that we are known for. As we continue to grow our pharmacy operations, we are seeking a Registered Pharmacy Technician to join our…
Added 38 mins ago
R
Channel Sales Manager (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
We are looking for a Channel Sales Manager to grow Relay's Accounting & Bookkeeping (AB) channel. You will lead a team of Account Executives and Account Managers, taking ownership of team…
Added 38 mins ago
Events and Sponsorship Coordinator
CAA Niagara Talent Management Team
Thorold, ON
…to join our Marketing team. Reporting to the Communications Manager, this role is responsible for planning, coordinating, and executing CAA Niagara’s marketing events while ensuring strong…
Added 52 mins ago
GV
Technical Expert - Gas-Insulated Switchgear Substation Technologies
GE Vernova
La Prairie, QC
- Full-time
Based in La Prairie, QC, the incumbent reports to the Operations Manager and plays a key role in providing technical support throughout the entire project lifecycle, from needs analysis to…
Added 52 mins ago
Manager, Enterprise Solutions Engineering - Canada
NetApp, Inc.
Vancouver, BC · Toronto, ON
We’re looking for a Manager of Enterprise Solutions Engineering to lead NetApp’s Enterprise SE team across Canada. Reporting directly to the VP and GM of Canada, this leader will own…
Added 52 mins ago
Funding Validation Officer - Automotive Finance - Anjou, Quebec
Scotiabank
QC · Anjou, QC
…exception funding situations to the departmental Supervisor or Manager, as required for review and…
Added 52 mins ago
Manager, Corporate Function Finance (1 Year Contract)
Scotiabank
Toronto, ON
The Manager, Corporate Functions Finance works closely with team members to produce month-end results, monthly forecasts, annual budgets, and business line allocations. This role provides…

Wyse Meter Solutions Inc.

Network Operations Center Analyst

Vaughan, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 2 years of experience in a network operations, utilities, or technical support role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title:

Network Operations Centre (NOC) Analyst

Reports to:

Manager, Network Operations Centre

Vacancy Status: This posting is for an existing vacancy.

POSITION SUMMARY

The NOC Analyst plays a critical front-line role in ensuring the reliability and availability of Wyse’s metering network. This role involves continuous oversight of end devices in the field such as modems, gateways, repeaters, sub-meters, and other critical infrastructure to identify failures, performance issues, and communication irregularities.

In addition to active monitoring, the NOC Analyst is responsible for reviewing system and device data to detect anomalies that may indicate emerging issues, incorrect configurations, degradation in performance, or risk of service disruption. This includes analyzing trends, error patterns, connectivity metrics, and alerts to proactively surface concerns before they impact service levels.

The NOC Analyst executes timely corrective actions and coordinates responses with technicians, external contractors, and cross-functional teams to minimize downtime and maintain high levels of service reliability.

KEY RESPONSIBILITIES

Network Monitoring & Alert Response

Monitor meter connectivity and device performance across all properties using network monitoring tools and dashboards (e.g., Power BI, MDA Reports, Head-end systems).
Identify meters and communication devices that are down, unresponsive, or experiencing data transmission issues.
Investigate and verify alarms or anomalies related to device offline status, signal loss, or data gaps.
Conduct first-line troubleshooting and diagnostics using available remote tools and platforms.

Corrective Action Coordination

Schedule field technicians and coordinate with contractors, vendors and suppliers to perform on-site investigations and repairs.
Resolve technical problems reported by customers, clients, and cross functional teams, while providing clarity on both the issue and resolution.
Follow up on outstanding work orders and ensure timely resolution of network issues.
Escalate unresolved or high-impact incidents to appropriate stakeholders.

Communication & Documentation

Document all events, interventions, and outcomes within ticketing and reporting systems.
Provide concise updates to management and operations teams on recurring or systemic issues.
Support internal reporting by contributing accurate incident logs and status updates.

System & Process Support

Participate in the continuous improvement of alert management processes and response playbooks.
Assist in testing and implementation of new monitoring tools, scripts, or automation workflows.
Contribute to knowledge base articles and training material related to NOC operations.

Compliance and Risk Management

Practice and ensure regulatory and internal compliance for data accuracy and privacy in utility reporting. Ensure all systems meet Measurement Canada, OEB, BCUC and ESA regulations.
Assist in maintaining comprehensive documentation for ongoing communication with inspectors and manage those relationships to ensure all identified issues are quickly resolved.

REQUIRED EDUCATION & QUALIFICATIONS

2 years of experience in a network operations, utilities, or technical support role. Field Electrical and/or Communications, IoT support role strongly preferred.
Knowledge of submetering systems, IoT devices, or utility infrastructure a plus.
Strong understanding of network-connected systems and incident response workflows.
Excellent knowledge of Excel is a must.
Familiarity with ticketing systems (Jira/Zendesk), dashboards, and remote diagnostic tools.
Excellent problem-solving skills and attention to detail.
Excellent communication skills.
Ability to prioritize tasks in a fast-paced, service-oriented environment.

OTHER COMPETENCIES

Driving for results – highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment. Punctual and dependable, can be counted on to attain and improve results.
Active learning - seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.
Strong computer skills – strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis.
Planning & Structuring - knows how to establish work plans, efficiently allocates or makes use of available resources, act according to plans and establishes priorities.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

Use of Artificial Intelligence (AI): Wyse uses AI to assist in screening and assessing job applications as part of the recruitment process.

Apply About employer

More about this job

Responsibilities

Monitor metering network devices and connectivity, investigate alerts and data anomalies, and perform first-line remote troubleshooting to identify and address service issues. Coordinate field repairs and incident escalations, document actions and outcomes, support monitoring process improvements, and help maintain regulatory compliance.

Requirements

Requires at least two years of experience in network operations, utilities, or technical support; field electrical, communications, or IoT support experience is strongly preferred. Candidates should have strong Excel and computer skills, familiarity with ticketing systems and remote diagnostic tools, and excellent problem-solving, communication, and prioritization abilities.

Skills

Network Monitoring
Incident Response
Troubleshooting
Network Diagnostics
IoT Device Support
Utility Infrastructure
Submetering Systems
Excel
Power BI
Ticketing Systems
Data Analysis
Alert Management
Contractor Coordination
Technical Communication
Regulatory Compliance
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Network Operations Center
Metering Network
Network Monitoring
Power BI
MDA Reports
Head-End Systems
IoT Devices
Submeters
Modems
Gateways
Repeaters
Excel
Jira
Zendesk
Ticketing Systems
Remote Diagnostics
Incident Response
Alert Management
Data Analysis
Connectivity Metrics
Work Orders
Field Technicians
Utility Infrastructure
Measurement Canada
OEB
BCUC
ESA
Data Accuracy
Data Privacy
Automation Workflows

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