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Added 13 mins ago
FG
Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Markville
Fox Group Canada Inc.
ON · Markham, Ontario
- Part-time
…and most exciting times of the year. Reporting to the Store Manager, you will deliver exceptional customer service, share product knowledge, support sales goals, and help create a welcoming…
Added 13 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 13 mins ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 13 mins ago
CH
Maintenance Technician
Co-operative Housing Federation BC
Vancouver, BC
- Full-time
Working closely with the Building Manager and reporting to the Maintenance Manager, the Maintenance Technician plays a vital role in maintaining the safety, security, and livability of…
Added 13 mins ago
J&
EH&S Manager
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
The Environmental, Health & Safety (EHS) Manager provides strategic and technical leadership for assigned operations in Ontario and other designated locations in the Commercial Operations…
Added 13 mins ago
GF
Fit4Less Host - Mississauga Derry & Millcreek
GoodLife Fitness
Mississauga, ON
- Part-time
Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations.
Added 13 mins ago
GF
Fit4Less Host - Sault Ste. Marie Pim Street
GoodLife Fitness
Sault Ste. Marie, ON
- Part-time
Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations.
Added 13 mins ago
M
Assistant Housekeeping Manager (Maternity Leave Contract: 12-months)
Marriott
Calgary, AB
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 13 mins ago
MBG - Bus Driver 6.50 hour
Nova Scotia Regional Centres for Education & CSAP
Middleton, NS
Training in basic First Aid/CPR and experience operating a school bus on all kinds of roads and during all weather conditions is required.
Added 27 mins ago
A
Assistant General Manager - Aera
Aera
Toronto, ON
- Full-time
…and unforgettable guest experiences. Reporting to the General Manager, the Assistant General Manager plays a key leadership role in all aspects of restaurant operations. Working closely…
Added 27 mins ago
PO
Grower 1
PRT Offshore an Expro Company
Prince George, BC
- Full-time
The person in the Grower 1 position will work alongside other nursery workers under the supervision of the Operations Manager.
Added 27 mins ago
IC
Consultant – Museum, Events and Outreach Programme Coordinator
International Civil Aviation Organization
Montreal, QC
- Full-time
…focusing on revenue-generating activities, including events, training, publications, periodicals, databases, websites, and printing. These activities support ICAO’s Strategic Objectives and…
Added 27 mins ago
TP
Specialist, Ground Transportation
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Ground Transportation Operations, this position will monitor all groundside transportation, ensuring standards are being met and dispatching contract staff. The…
Added 27 mins ago
KB
Office Manager
Kent Building Supplies
Amherst, NS
- Full-time
…expenses, receiving and inventory. They play a key role in training and motivating…
Added 27 mins ago
OH
Clinic Lab Lead
Olathe Health
Pavilion 1, BC
- Full-time
Supervises the daily operations of the clinical laboratory, including personnel and testing resources. Ensures ongoing compliance with all quality and accreditation organization…
Added 27 mins ago
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0603 - Part-Time Manager
Claire's
Halton Hills, ON
- $18 USD / hour
Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining…
Added 27 mins ago
J&
EH&S Manager
Johnson & Johnson MedTech
Markham, ON
- Full-time
The Environmental, Health & Safety (EHS) Manager provides strategic and technical leadership for assigned operations in Ontario and other designated locations in the Commercial Operations…
Added 27 mins ago
GD
GARAGE - Store Manager - Charlottetown Mall
Groupe Dynamite
Charlottetown, PE
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 27 mins ago
RC
General Manager
Retirement Concepts
Surrey, BC
- $105,000 to $120,000 CAD / year
- Full-time
Reporting to the Director, the General Manager (GM) is accountable for managing and providing leadership for assigned site-based operations.
Added 27 mins ago
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Sr. Scientist, Virus Construction
Replimune
Montreal, QC
- Full-time
…Senior Scientist, Virus Construction, may also act as line manager for other members of the Virus Construction…
Added 27 mins ago
FC
Athletics Facilities and Events Officer
Fanshawe College
London, ON
- Full-time
Join the team behind the game! Fanshawe College is looking for a dedicated individual to support the day-to-day operations of our Athletics facilities and varsity events. From preparing…
Added 27 mins ago
NC
Manager, Content strategy and Operations
Newfoundland Capital Corporation Limited
Toronto, ON
- Full-time
Reporting to the Creative Director and working closely with Sales, Operations, and our creative teams, the Manager, Content Strategy & Operations will play a key role in developing content…
Added 27 mins ago
C
0603 - Part-Time Manager
Claire's
Halton Hills, ON
- $18 USD / hour
- Part-time
Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining…
Added 27 mins ago
A
Merchandising Intern
ADM
Calgary, AB
- Volunteer
The position teaches the basics of wheat flour milling by working alongside the location Commercial Manager and other related staff. Areas of concentration will include the scheduling of…
Added 27 mins ago
AE
Project Manager - Digital Services Planning and Governance
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager, Digital Services and Governance to join our team in our Edmonton…

Wyse Meter Solutions Inc.

Network Operations Center Analyst

Vaughan, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 2 years of experience in a network operations, utilities, or technical support role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title:

Network Operations Centre (NOC) Analyst

Reports to:

Manager, Network Operations Centre

Vacancy Status: This posting is for an existing vacancy.

POSITION SUMMARY

The NOC Analyst plays a critical front-line role in ensuring the reliability and availability of Wyse’s metering network. This role involves continuous oversight of end devices in the field such as modems, gateways, repeaters, sub-meters, and other critical infrastructure to identify failures, performance issues, and communication irregularities.

In addition to active monitoring, the NOC Analyst is responsible for reviewing system and device data to detect anomalies that may indicate emerging issues, incorrect configurations, degradation in performance, or risk of service disruption. This includes analyzing trends, error patterns, connectivity metrics, and alerts to proactively surface concerns before they impact service levels.

The NOC Analyst executes timely corrective actions and coordinates responses with technicians, external contractors, and cross-functional teams to minimize downtime and maintain high levels of service reliability.

KEY RESPONSIBILITIES

Network Monitoring & Alert Response

Monitor meter connectivity and device performance across all properties using network monitoring tools and dashboards (e.g., Power BI, MDA Reports, Head-end systems).
Identify meters and communication devices that are down, unresponsive, or experiencing data transmission issues.
Investigate and verify alarms or anomalies related to device offline status, signal loss, or data gaps.
Conduct first-line troubleshooting and diagnostics using available remote tools and platforms.

Corrective Action Coordination

Schedule field technicians and coordinate with contractors, vendors and suppliers to perform on-site investigations and repairs.
Resolve technical problems reported by customers, clients, and cross functional teams, while providing clarity on both the issue and resolution.
Follow up on outstanding work orders and ensure timely resolution of network issues.
Escalate unresolved or high-impact incidents to appropriate stakeholders.

Communication & Documentation

Document all events, interventions, and outcomes within ticketing and reporting systems.
Provide concise updates to management and operations teams on recurring or systemic issues.
Support internal reporting by contributing accurate incident logs and status updates.

System & Process Support

Participate in the continuous improvement of alert management processes and response playbooks.
Assist in testing and implementation of new monitoring tools, scripts, or automation workflows.
Contribute to knowledge base articles and training material related to NOC operations.

Compliance and Risk Management

Practice and ensure regulatory and internal compliance for data accuracy and privacy in utility reporting. Ensure all systems meet Measurement Canada, OEB, BCUC and ESA regulations.
Assist in maintaining comprehensive documentation for ongoing communication with inspectors and manage those relationships to ensure all identified issues are quickly resolved.

REQUIRED EDUCATION & QUALIFICATIONS

2 years of experience in a network operations, utilities, or technical support role. Field Electrical and/or Communications, IoT support role strongly preferred.
Knowledge of submetering systems, IoT devices, or utility infrastructure a plus.
Strong understanding of network-connected systems and incident response workflows.
Excellent knowledge of Excel is a must.
Familiarity with ticketing systems (Jira/Zendesk), dashboards, and remote diagnostic tools.
Excellent problem-solving skills and attention to detail.
Excellent communication skills.
Ability to prioritize tasks in a fast-paced, service-oriented environment.

OTHER COMPETENCIES

Driving for results – highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment. Punctual and dependable, can be counted on to attain and improve results.
Active learning - seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.
Strong computer skills – strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis.
Planning & Structuring - knows how to establish work plans, efficiently allocates or makes use of available resources, act according to plans and establishes priorities.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

Use of Artificial Intelligence (AI): Wyse uses AI to assist in screening and assessing job applications as part of the recruitment process.

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More about this job

Responsibilities

Monitor metering network devices and connectivity, investigate alerts and data anomalies, and perform first-line remote troubleshooting to identify and address service issues. Coordinate field repairs and incident escalations, document actions and outcomes, support monitoring process improvements, and help maintain regulatory compliance.

Requirements

Requires at least two years of experience in network operations, utilities, or technical support; field electrical, communications, or IoT support experience is strongly preferred. Candidates should have strong Excel and computer skills, familiarity with ticketing systems and remote diagnostic tools, and excellent problem-solving, communication, and prioritization abilities.

Skills

Network Monitoring
Incident Response
Troubleshooting
Network Diagnostics
IoT Device Support
Utility Infrastructure
Submetering Systems
Excel
Power BI
Ticketing Systems
Data Analysis
Alert Management
Contractor Coordination
Technical Communication
Regulatory Compliance
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Network Operations Center
Metering Network
Network Monitoring
Power BI
MDA Reports
Head-End Systems
IoT Devices
Submeters
Modems
Gateways
Repeaters
Excel
Jira
Zendesk
Ticketing Systems
Remote Diagnostics
Incident Response
Alert Management
Data Analysis
Connectivity Metrics
Work Orders
Field Technicians
Utility Infrastructure
Measurement Canada
OEB
BCUC
ESA
Data Accuracy
Data Privacy
Automation Workflows

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