IT Application Specialist

About Xanadu:

At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers. We are creating something that has never been built before. Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world’s most challenging problems, and literally change the world. And that is something to be excited about!

Your role and responsibilities:

As an IT Application Specialist at Xanadu, you’ll play a key role integrating and administering applications, supporting IT operations and front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations.

What You’ll Be Doing

• Administer and integrate the company's core SaaS and collaboration platforms - identity, communication, documentation, and project-tracking tools.
• Integrate NetSuite (ERP) with other business applications - building and maintaining data flows between NetSuite and systems such as identity/SSO, procurement, expense, HR, and reporting tools using NetSuite's REST/SuiteTalk APIs, SuiteScript, and webhooks.
• Build and maintain integrations between systems using REST APIs, webhooks, and OAuth; automate repetitive workflows with light scripting (Python/Bash).
• Own user lifecycle automation - provisioning, group/role-based access, and deprovisioning - so joiner/mover/leaver changes propagate cleanly across connected systems.
• Support single sign-on and directory-driven access (SAML/OIDC, SCIM), aligned to least-privilege.
• Support specialized scientific and engineering applications used across the company, partnering with the teams that depend on them.
• Provide hands-on support across our full endpoint fleet: macOS, Linux, and Windows - setup, configuration, troubleshooting, updates, and break/fix.
• Handle hardware and peripheral support: laptops, displays, docks, conferencing/AV, printers.
• Run device provisioning for onboarding and offboarding - imaging, enrollment, account setup, and clean device recovery.
• Be a first point of contact in our support channel, triaging and resolving day-to-day requests and owning each ticket end-to-end rather than handing it off.
• Maintain clear, current documentation and runbooks.
• Deliver end-to-end IT operations and support, including endpoint management, user lifecycle administration, hardware/software deployment, application support, troubleshooting, documentation, inventory management, and day-to-day technical assistance across the organization.

Basic qualifications and experience:

• Diploma and/or Bachelors Degree in Computer Science, Information Systems or Computer Engineering or equivalent experience.
• 5-10 years of experience in a related IT position.
• Hands-on support experience across all three OS flavors we run: macOS, Linux, and Windows.
• Experience administering common business SaaS platforms (identity/SSO, collaboration, and productivity tools).
• Demonstrated experience integrating NetSuite with other business applications (e.g., via SuiteTalk/REST, SuiteScript, or an iPaaS connector).
• Practical scripting ability (Python and/or Bash) and comfort working with REST APIs to connect or automate systems.
• Solid grasp of identity and access fundamentals: SSO, directory/group-based access, provisioning, and least-privilege.
• A genuine service mindset and end-to-end ownership.
• Familiarity with basic networking and cybersecurity concepts and best practices.
• Detail-oriented and able to perform in a high-pressure/high-paced environment.
• Experience working in an agile delivery environment.
• Willingness to be part of on-call rotation and weekend IT related activities

Preferred qualifications and experience:

• Exposure to provisioning/SCIM, an IdP (e.g., JumpCloud or similar), or iPaaS/workflow-automation tooling.
• Familiarity with NetSuite administration or SuiteScript development beyond integration (saved searches, workflows, custom records).
• Familiarity with cloud access models (e.g., AWS IAM/identity).
• Any exposure to CI/CD or infrastructure-as-code (GitHub, Jenkins, Terraform/OpenTofu).
• Awareness of access-review/compliance practices (e.g., SOC 2 / ITGC).

Our values are important. They are fundamental and lay the foundation for culture at Xanadu. Learn more about our values here.