National Manager, Customer Success & Business Development
Xcite Technologies Inc. | Medical Aesthetics
Location: Ontario, Canada
Scope: National – All Canadian Regions
Travel: Approximately 25% across Canada
Reports To: Senior Leadership
Employment Type: Full-Time
Career Progression: Path to Director
About Xcite Technologies
Xcite Technologies is one of Canada's fastest-growing medical aesthetics companies, representing premium aesthetic technologies and skin science solutions. We partner with dermatologists, plastic surgeons, medical spas, and aesthetic clinics to help them deliver exceptional patient outcomes and build successful businesses.
We believe long-term partnerships depend on strong customer relationships, ongoing support, and measurable results. As we grow, we are investing in national leadership to improve device utilization, customer success, retention, and recurring revenue.
The Opportunity
We are seeking an experienced National Manager, Customer Success & Business Development to lead our cross-country team responsible for device utilization, customer success, account development, and ongoing revenue growth.
Based in Ontario, this individual will manage and develop regional Business Development Managers across Canada. The team supports customers following the sale of Xcite technologies, helping them maximize device utilization, increase treatment volumes, grow consumable purchasing, and achieve long-term commercial success.
The successful candidate will establish national strategies, coach regional managers, monitor performance, and ensure consistent execution across all Canadian regions.
Direct experience managing a team within the medical aesthetics industry is mandatory. We are looking for a proven people leader who understands how customer success drives commercial performance and can deliver results through others.
This is a management role, not an individual-contributor sales position. It offers the opportunity to influence national strategy, develop a high-performing team, and progress toward a Director-level position.
Key ResponsibilitiesNational Team Leadership
- Lead, manage, and develop regional Business Development Managers across Canada.
- Establish performance targets, KPIs, and accountability standards.
- Conduct regular coaching sessions, performance reviews, and national team meetings.
- Develop team capabilities in customer success, account management, and commercial execution.
- Address performance gaps and implement improvement plans.
- Support recruitment, onboarding, and professional development.
- Conduct joint field visits to coach managers and strengthen customer relationships.
Device Utilization & Customer Success
- Lead the national strategy for maximizing utilization of Xcite's installed device base.
- Help customers maximize the value and return on investment of their technologies.
- Monitor device utilization, customer engagement, treatment activity, and account health where data is available.
- Identify underutilized devices and implement plans to increase adoption and treatment volumes.
- Develop consistent approaches to customer onboarding, retention, and ongoing support.
- Identify at-risk accounts and ensure recovery plans have clear ownership and measurable outcomes.
- Collaborate with clinical education, marketing, and customer support to address barriers to device utilization.
- Share successful strategies across regions.
Account Growth & Recurring Revenue
- Drive growth across existing customer accounts and long-term customer relationships.
- Increase consumable and skin science sales, repeat purchasing, and treatment utilization.
- Ensure regional managers maintain strategic account development plans.
- Identify opportunities for product expansion, cross-selling, and additional device sales in collaboration with capital equipment sales.
- Reactivate dormant accounts and address declining purchasing patterns.
- Partner with marketing to support treatment demand, promotions, and clinic profitability.
- Ensure customer success initiatives translate into measurable improvements in retention, utilization, and revenue.
National Performance & Business Planning
- Develop national business plans aligned with company objectives.
- Establish consistent KPIs, reporting standards, and performance reviews.
- Monitor utilization, retention, consumable revenue, account growth, and customer engagement.
- Review forecasts and implement corrective actions where required.
- Oversee account planning and CRM reporting through Salesforce or other available tools.
- Report national performance, risks, opportunities, and recommendations to senior leadership.
- Identify opportunities to improve productivity and operational efficiency.
Cross-Functional Collaboration & Strategy
- Ensure a consistent customer success experience across Canada.
- Coordinate with capital equipment sales to support the transition from device sale to ongoing customer success.
- Partner with clinical education to improve device adoption and customer training.
- Collaborate with marketing on product launches, promotional campaigns, and practice development.
- Work with operations and customer support to resolve issues affecting customer satisfaction or utilization.
- Communicate customer feedback and market insights to senior leadership.
- Develop scalable processes and contribute to national planning and long-term growth strategies.
Qualifications & ExperienceRequired
- Minimum 5–7 years of experience in medical aesthetics, aesthetic technology, medical devices, or a related industry.
- Mandatory: Direct experience managing and developing a team within the medical aesthetics industry.
- Proven experience leading business development, sales, customer success, or account management professionals.
- Demonstrated success coaching teams, managing KPIs, and driving commercial results.
- Strong understanding of device utilization, treatment adoption, consumables, customer retention, and the medical aesthetics business model.
- Experience managing multiple territories or geographically dispersed teams.
- Experience with forecasting, performance reporting, CRM platforms, and data-driven decision-making.
- Excellent leadership, communication, coaching, and analytical skills.
- Ability to collaborate with senior leadership and cross-functional teams.
- Willingness to travel approximately 25% across Canada.
Preferred
- Experience managing regional managers or a national customer success team.
- Experience supporting the commercial success of installed aesthetic devices.
- Familiarity with recurring consumable revenue and capital equipment sales.
- Knowledge of aesthetic clinic operations and practice development.
- Experience developing customer success, retention, and account health programs.
Who We're Looking For
You are an established medical aesthetics leader who understands that selling a device is only the beginning of the customer relationship.
You know how to develop people, establish expectations, and hold teams accountable for customer and commercial outcomes. You understand the importance of device utilization, customer retention, and recurring revenue.
You are strategic, analytical, and hands-on, with the ability to identify opportunities across a national customer base and turn them into actionable plans. You are comfortable coaching regional managers, reviewing performance, and presenting results to senior leadership.
You are motivated by building high-performing teams, improving customer outcomes, and contributing to national business growth.
Why Join Xcite?
- Join one of Canada's fastest-growing medical aesthetics companies.
- Lead a national team focused on customer success, device utilization, and account growth.
- Influence national strategy and commercial performance.
- Work closely with senior leadership to support business growth.
- Develop regional managers and build a high-performing cross-country team.
- Pursue a clear path toward a Director-level leadership position.
Location & Travel
This position is based in Ontario, Canada, with approximately 25% travel across Canada to support regional managers, conduct field coaching, visit key customers, and oversee national initiatives.
The successful candidate will lead a geographically dispersed team across all Canadian regions, ensuring consistent communication, accountability, and execution.
Xcite Technologies is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.
