Account Manager Telecommunications

Account Manager – Telecom

Location: Montreal, Quebec, Canada

Work Model: Hybrid / Onsite

Employment Type: Full-Time

Industry: IT Services & Consulting

About the Role

We are seeking an experienced Account Manager – Telecom to manage and grow strategic telecom accounts in Montreal. The ideal candidate will have a strong background in IT Services & Consulting and proven experience in account farming, client relationship management, revenue growth, cross-selling, and up-selling within the Telecom sector.

This is primarily a farming and account-growth role, focused on expanding existing client relationships, identifying new opportunities within assigned accounts, and increasing revenue through IT services, consulting, digital transformation, cloud, data, and managed services.

Key Responsibilities

• Own and manage strategic Telecom accounts in the Montreal market.
• Develop strong, long-term relationships with C-level executives, CIOs, CTOs, business leaders, and technology stakeholders.
• Drive account growth through cross-sell, up-sell, renewals, expansion, and wallet-share growth.
• Identify and develop new opportunities within existing client accounts.
• Build and execute strategic account plans and growth strategies aligned with client business objectives.
• Understand client technology roadmaps, business priorities, and transformation initiatives to identify relevant IT services opportunities.
• Sell and position IT Services & Consulting, Digital Transformation, Cloud, Data & AI, Cybersecurity, Digital Engineering, Managed Services, and Application Services.
• Work closely with pre-sales, solution architects, delivery, consulting, and practice teams to develop customized solutions.
• Manage the complete sales cycle from opportunity identification through proposal, negotiation, and closure.
• Develop and maintain a healthy account pipeline and accurate revenue forecasts.
• Drive strategic client engagements, business reviews, and executive-level meetings.
• Identify opportunities to expand existing engagements across business units, geographies, and service lines.
• Negotiate commercial terms and ensure successful closure of high-value engagements.
• Monitor competitive activity and market trends within the Telecom industry.
• Partner with internal delivery teams to ensure strong client satisfaction and identify additional growth opportunities.

Required Qualifications

• 8–15+ years of experience in Account Management, Client Partner, Enterprise Sales, or Business Development within IT Services & Consulting.
• Proven experience managing and farming existing enterprise accounts with responsibility for revenue growth.
• Strong experience selling IT Services, Consulting, Digital Transformation, Cloud, Data & AI, Cybersecurity, Application Services, or Managed Services.
• Telecom industry experience is strongly preferred.
• Demonstrated success in cross-selling, up-selling, account expansion, renewals, and increasing wallet share.
• Strong relationships with CIOs, CTOs, CXOs, technology executives, and business stakeholders within Telecom organizations.
• Experience managing large, complex enterprise accounts and multi-million-dollar portfolios.
• Strong understanding of consultative selling and enterprise IT services.
• Proven ability to develop account strategies, identify whitespace opportunities, and build long-term client relationships.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Must be based in or willing to work from Montreal, Quebec.