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Added 6 mins ago
Outbound Sales Development Representative (SDR)
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Toronto, ON
$60,000 to $90,000 CAD / year
Full-time
We're a growing Canadian technology company with hundreds of home care customers, and we're expanding our sales team.
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Xerox

Delivery Account Operations Associate - Site Lead

Valcourt, QC, Canada

Experience: For more than 100 years, Xerox has continually redefined the workplace experience.
Posting language: English
Posted: Oct 1, 2026

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Original job description

General Information

City

Valcourt

State/Province

Quebec

Country

Canada

Date

Wednesday, July 29, 2026

Working time

Full-time

Ref#

20040485

Job Level

Individual Contributor

Job Type

Experienced

Seniority Level

Associate

Currency

CAD - Canada - CA

Annual Base Salary Minimum

43,740

Annual Base Salary Maximum

87,480

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Print Operations – Site Lead reporting to the Services Delivery Manager, serves as the primary on site representative at a designated customer location, ensuring seamless daily service delivery and operational excellence. This role partners closely with customers and Xerox teams to manage workflows, support device performance, and consistently meet service level expectations. The position offers the opportunity to lead operations in a dynamic, customer focused environment while driving continuous improvement and satisfaction.

(Must be able to be full-time on-site 5 Days a week Monday-Friday)

Why Join This Team:

Work in a customer facing leadership role with direct impact on service delivery and client satisfaction
Be part of a collaborative team focused on operational excellence and continuous improvement
Gain exposure to diverse operations including print, mailroom, and distribution services
Opportunity to build strong stakeholder relationships and influence service outcomes
Contribute to innovative solutions that enhance productivity and customer experience

What You Will Do:

Lead daily on site operations to ensure efficient workflow and high quality service delivery
Serve as the primary point of contact for customer stakeholders, managing requests and escalations
Monitor service metrics including device uptime and turnaround times to meet contractual obligations
Coordinate and support on site staff through scheduling, task assignment, and performance guidance
Oversee equipment functionality and coordinate maintenance with technical teams

What You Need to Succeed:

Experience in print operations, mailroom services, or office services in a customer facing environment
Strong communication and leadership skills with the ability to guide teams and build relationships
Proficiency with office technology including multifunction devices and workflow tools
Ability to manage multiple priorities in a fast paced environment with attention to detail
Problem solving mindset with familiarity in service level agreements and performance tracking
Bilingual in French & English

How We Set You Up for Success:

Structured onboarding and training on Xerox processes, tools, and customer environments
Ongoing support from leadership and cross functional teams
Opportunities for skill development and career growth within service operations
Access to tools and resources that enable efficient service delivery and reporting
Collaborative environment that encourages continuous improvement and innovation

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More about this job

Responsibilities

The Site Lead serves as the primary on-site representative to ensure seamless daily service delivery and operational excellence at a designated customer location. This role manages workflows, supports device performance, and coordinates on-site staff to meet contractual service level expectations.

Requirements

Candidates must have experience in print operations, mailroom services, or office services within a customer-facing environment. Strong leadership, communication skills, and bilingual proficiency in French and English are required for this role.

Skills

Print operations
Mailroom services
Leadership
Communication
Customer service
Workflow management
Device maintenance
Performance tracking
Problem solving
Bilingual
Stakeholder management
Service level agreements
Multifunction devices
Operational excellence

Benefits

Medical
Dental
Life insurance
Employee Assistance Program
Paid Time Off
Holidays
Disability benefits
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Print Operations
Site Lead
Mailroom Services
Customer Service
Workflow Management
Service Level Agreements
Operational Excellence
Multifunction Devices
Stakeholder Management
Performance Metrics
Bilingual
Xerox
Office Technology
Distribution Services
Device Uptime

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