Field Service Technician
- London, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- For more than 100 years, Xerox has continually redefined the workplace experience.
- Posting language
- English
- Posted
Original job description
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Join Xerox as a Field Service Technician and become part of a growing Technical Services organization focused on delivering an exceptional customer experience. In this hands-on role, you will use your electro-mechanical expertise to troubleshoot, repair, and maintain customer equipment while helping maximize device availability and performance. Xerox provides technical training to help you build the product knowledge and skills needed to successfully support your assigned territory.
Why Join This Team:
- Receive technical training from certified instructors through online and instructor-led learning
- Build your expertise in electro-mechanical troubleshooting and equipment repair
- Access career development and growth opportunities within Technical Services
- Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
- Participate in a 401(k) program with company matching
- Receive paid time off, holidays, and personal days
- Diagnose, troubleshoot, repair, and maintain customer equipment using electrical and mechanical knowledge
- Deliver professional, responsive customer service while helping minimize equipment downtime
- Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issues
- Manage assigned service calls and territory responsibilities while meeting established productivity, response time, quality, and cost expectations
- Maintain the equipment, parts, and inventory required to effectively support customers within your assigned territory
- Electro-mechanical troubleshooting experience with the ability to use a multimeter and interpret electrical schematics
- Strong customer service, time management, problem-solving, and organizational skills
- Ability to work independently in a field-based environment while reliably meeting customer and service commitments
- Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
- This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.
- Structured new-hire and technical training designed to prepare you for independent field service work
- Training on Xerox equipment, troubleshooting procedures, inventory requirements, and customer service expectations
- Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
- Hands-on preparation to independently complete service calls accurately and efficiently
- Supportive and collaborative environment with opportunities for continued career development
More about this job
Responsibilities
Diagnose, troubleshoot, repair, and maintain customer equipment using electrical and mechanical knowledge, while providing responsive service to minimize downtime. Manage service calls, territory responsibilities, equipment parts, and inventory while meeting productivity, response-time, quality, and cost expectations.
Requirements
Candidates need electro-mechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics, along with strong customer service, problem-solving, time-management, and organizational skills. The role requires independent field work, the ability to lift up to 50 pounds and perform regular physical activity, a valid driver's license, qualifying automobile insurance, and compliance with company motor vehicle safety standards.
Skills
- Electro-Mechanical Troubleshooting
- Equipment Repair
- Equipment Maintenance
- Multimeter Use
- Electrical Schematic Interpretation
- Diagnostic Tools
- Customer Service
- Problem-Solving
- Time Management
- Organization
- Independent Field Work
- Service Call Management
- Inventory Management
- Territory Management
- Driving
- Physical Stamina
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Wellness Credits
- Health Savings Account Contribution
- 401(k) With Company Matching
- Paid Time Off
- Paid Holidays
- Personal Days
- Technical Training
- Career Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Engineering
- Customer Service & Support
- Technology
Keywords
- Xerox
- Field Service
- Technical Services
- Electro-Mechanical Troubleshooting
- Electrical Systems
- Mechanical Systems
- Multimeter
- Electrical Schematics
- Diagnostic Tools
- Equipment Repair
- Equipment Maintenance
- Customer Equipment
- Customer Service
- Service Calls
- Territory Management
- Inventory Management
- Parts Management
- Equipment Availability
- Productivity Expectations
- Response Time
- Quality Standards
- Cost Expectations
- Automobile Insurance
- Motor Vehicle Safety
- Office and Production Print Technology
- Technical Training