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Xerox

Field Service Technician

London, ON, Canada

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Job details

Experience: For more than 100 years, Xerox has continually redefined the workplace experience.
Posting language: English
Posted: Oct 8, 2026

Original job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Join Xerox as a Field Service Technician and become part of a growing Technical Services organization focused on delivering an exceptional customer experience. In this hands-on role, you will use your electro-mechanical expertise to troubleshoot, repair, and maintain customer equipment while helping maximize device availability and performance. Xerox provides technical training to help you build the product knowledge and skills needed to successfully support your assigned territory.

Why Join This Team:

Receive technical training from certified instructors through online and instructor-led learning
Build your expertise in electro-mechanical troubleshooting and equipment repair
Access career development and growth opportunities within Technical Services
Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
Participate in a 401(k) program with company matching
Receive paid time off, holidays, and personal days

What You Will Do:

Diagnose, troubleshoot, repair, and maintain customer equipment using electrical and mechanical knowledge
Deliver professional, responsive customer service while helping minimize equipment downtime
Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issues
Manage assigned service calls and territory responsibilities while meeting established productivity, response time, quality, and cost expectations
Maintain the equipment, parts, and inventory required to effectively support customers within your assigned territory

What You Need to Succeed:

Electro-mechanical troubleshooting experience with the ability to use a multimeter and interpret electrical schematics
Strong customer service, time management, problem-solving, and organizational skills
Ability to work independently in a field-based environment while reliably meeting customer and service commitments
Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.

How We Set You Up for Success:

Structured new-hire and technical training designed to prepare you for independent field service work
Training on Xerox equipment, troubleshooting procedures, inventory requirements, and customer service expectations
Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
Hands-on preparation to independently complete service calls accurately and efficiently
Supportive and collaborative environment with opportunities for continued career development

General Information

City

London

State/Province

Ontario

Country

Canada

Date

Thursday, October 8, 2026

Working time

Full-time

Ref#

20041516

Job Level

Individual Contributor

Job Type

Experienced

Seniority Level

Entry Level

Currency

CAD - Canada - CA

Annual Base Salary Minimum

33,060

Annual Base Salary Maximum

66,120

Apply About employer

More about this job

Responsibilities

The Field Service Technician is responsible for diagnosing, troubleshooting, repairing, and maintaining customer equipment to ensure optimal performance. They must manage assigned service calls and territory responsibilities while delivering professional and responsive customer service.

Requirements

Candidates must have electro-mechanical troubleshooting experience and the ability to interpret electrical schematics and use diagnostic tools. A valid driver's license and the physical ability to lift up to 50 pounds and travel throughout the workday are required.

Skills

Electro-mechanical troubleshooting
Multimeter usage
Electrical schematics interpretation
Customer service
Time management
Problem-solving
Organizational skills
Equipment repair
Inventory management
Field service

Benefits

Medical insurance
Dental insurance
Life insurance
Employee Assistance Program
Paid Time Off
Holidays
Disability benefits
Retirement benefits
Vision benefits
Wellness credits
Health Savings Account
401(k) program

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Electro-mechanical
Troubleshooting
Repair
Maintenance
Multimeter
Electrical Schematics
Customer Experience
Technical Services
Inventory
Diagnostic Tools
Territory Management
Print Technology
Hardware Support

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