Field Service Technician (Production) - Vancouver, BC
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- For more than 100 years, Xerox has continually redefined the workplace experience.
- Posting language
- English
- Posted
Original job description
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.
- Must hold a U.S. visa to be eligible for travel to the United States for training
- Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.
- Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and Reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
- Useful certifications for this role.
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health.
- Savings Account
- Paid time off, plus holidays and personal days.
More about this job
Responsibilities
Diagnose, repair, and maintain large-scale production equipment, including performing software loads, installations, removals, retrofits, and remote resolutions. Serve as the primary customer contact, manage service calls to meet SLA expectations, maintain equipment and supply inventories, and support other technicians with repair guidance.
Requirements
Requires senior electromechanical experience, including using a multimeter to troubleshoot electrical circuits and reading electrical schematics. Candidates need a valid driver's license and appropriate insurance, must be able to perform physically active work and lift 50 pounds, and must hold a U.S. visa for training travel to the United States.
Skills
- Electromechanical Troubleshooting
- Electrical Circuit Diagnostics
- Reading Electrical Schematics
- Equipment Repair and Maintenance
- Technical Diagnostics
- Software Installation
- Production Equipment Installation
- Remote Resolution Software
- Customer Service
- Time Management
- Reliability
- Inventory Management
- Safety Practices
- Driving
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Wellness Credits
- Health Savings Account Contribution
- Paid Time Off
- Holidays
- Personal Days
- Career Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Trades
- Customer Service & Support
- Technology
- Manufacturing
Keywords
- Production Print Technology
- Electromechanical Equipment
- Multimeter
- Electrical Circuits
- Electrical Schematics
- Advanced Troubleshooting
- Technical Diagnostics
- Equipment Repair
- Preventive Maintenance
- Software Loads
- Equipment Installation
- Equipment Removal
- Retrofit
- Remote Resolution Software
- Service Calls
- Service Level Agreements
- Customer Satisfaction
- Customer Relations
- Production Equipment
- Supply Inventory
- Territory Management
- Technical Training
- Driver's License
- Motor Vehicle Record
- Workplace Safety