Production Print Field Service Technician - Victoria, BC
- Victoria, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- For more than 100 years, Xerox has continually redefined the workplace experience.
- Posting language
- English
- Posted
Original job description
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Join Xerox as a Field Service Technician (Production) and bring your advanced electromechanical expertise to our growing Technical Services organization. In this hands-on, customer-facing role, you will diagnose, maintain, and repair large-scale production equipment while helping customers maximize equipment availability and performance. You will serve as a key technical resource for customers and colleagues while delivering service in accordance with established Service Level Agreements (SLAs).
- Must hold a U.S. visa to be eligible for travel to the United States for training.
- Apply advanced electromechanical and troubleshooting expertise to large-scale production equipment
- Receive technical training designed to expand your product and service knowledge
- Serve as an experienced technical resource and share repair best practices with team members
- Access career development opportunities within a supportive and collaborative organization
- Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
- Participate in a 401(k) program with company matching
- Receive paid time off, holidays, and personal days
- Diagnose, troubleshoot, maintain, and repair large-scale production equipment using advanced electromechanical expertise
- Perform maintenance activities including technical diagnostics, software loads, installations, removals, retrofits, and remote resolution
- Manage service calls and resolve equipment issues in accordance with customer SLAs
- Serve as a primary customer contact for equipment maintenance, production support, and supply inventory requirements
- Provide technical assistance and guidance to team members regarding procedures, equipment repairs, and service best practices
- Advanced electromechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics
- Experience performing diagnostics, maintenance, and repairs on complex electromechanical equipment
- Strong customer service, problem-solving, time management, and organizational skills
- Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
- This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.
- Structured new-hire and technical training focused on equipment, diagnostics, and service procedures
- Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
- Training and resources to build comprehensive knowledge of equipment and inventory requirements
- Hands-on preparation to independently complete service calls accurately and efficiently
- Opportunities to expand your technical expertise while supporting and sharing knowledge with other team members
More about this job
Responsibilities
Diagnose, maintain, and repair large-scale production equipment, including performing diagnostics, software loads, installations, removals, and retrofits. Manage service calls to meet customer SLAs, support customers with equipment and supply needs, and provide technical guidance to team members.
Requirements
Requires advanced electromechanical troubleshooting experience, including using a multimeter and interpreting electrical schematics, along with experience maintaining and repairing complex equipment. Candidates need strong customer service, problem-solving, time-management, and organizational skills, the ability to meet physical demands, a valid driver's license and qualifying auto insurance, and a U.S. visa for training travel.
Skills
- Electromechanical Troubleshooting
- Multimeter Use
- Electrical Schematics Interpretation
- Equipment Diagnostics
- Equipment Maintenance
- Equipment Repair
- Software Loading
- Equipment Installation
- Equipment Retrofits
- Remote Resolution
- Customer Service
- Problem-Solving
- Time Management
- Organization
- Technical Guidance
- Production Equipment Support
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Wellness Credits
- Health Savings Account Contribution
- 401(k) With Company Matching
- Paid Time Off
- Paid Holidays
- Personal Days
- Technical Training
- Career Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Engineering
- Customer Service & Support
- Manufacturing
- Technology
Keywords
- Production Print Equipment
- Electromechanical Systems
- Multimeter
- Electrical Schematics
- Technical Diagnostics
- Preventive Maintenance
- Equipment Repair
- Software Loads
- Installations
- Removals
- Retrofits
- Remote Resolution
- Service Calls
- Service Level Agreements
- Customer Support
- Production Support
- Supply Inventory
- Technical Training
- Field Service
- Automobile Insurance
- Motor Vehicle Safety Standards