Closed listing
Customer Solutions Specialist
- Calgary, AB, Canada
The Salary Range for this position is $75,000 to $80,000. · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- The Salary Range for this position is $75,000 to $80,000.
- Job type
- Full-time
- Closing date
- Experience
- 3-5 years of related industry experience.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
At Xerxes HydroChain, the Customer Solutions Specialist plays a critical role in turning project opportunities into successful business outcomes. This position serves as the central point of coordination between Territory Sales Managers, engineering teams, distributors, contractors, and consulting partners to advance opportunities through the sales process and deliver exceptional customer support.
Success in this role means identifying qualified project opportunities, maintaining accurate project data, coordinating technical deliverables, reducing customer response times, and helping secure HydroChain projects through effective project management and stakeholder engagement.
Responsibilities:
Identify and Advance Sales Opportunities
Required
The Salary Range for this position is $75,000 to $80,000. The provided range represents the anticipated base salary and target incentive for this position. The final total compensation will be determined based on the successful candidate’s skills, experience, qualifications, and internal equity considerations. This job is vacant to fill a new position. Please note that artificial intelligence may have been used for screening, assessing, or selecting applicants.
Why Join Mattr?
Success in this role means identifying qualified project opportunities, maintaining accurate project data, coordinating technical deliverables, reducing customer response times, and helping secure HydroChain projects through effective project management and stakeholder engagement.
Responsibilities:
Identify and Advance Sales Opportunities
- Partner with Territory Sales Managers (TSMs) to identify and qualify project-based sales opportunities.
- Utilize online bid resources and market information to uncover potential conversion opportunities.
- Evaluate opportunities submitted through distributors and contractors.
- Develop project-specific action plans that help move opportunities through the sales pipeline.
- Support opportunities identified by TSMs and contribute to project success from initial qualification through execution.
- Maintain accurate and up-to-date project information within the CRM system.
- Coordinate project activities with drafting, engineering, and internal support teams.
- Monitor project status, probability, timelines, and anticipated shipment dates.
- Review technical deliverables, drawings, and project documentation for accuracy and completeness.
- Collaborate on pricing strategies and support the development of budgetary and formal quotations.
- Ensure customers and sales partners receive timely and accurate project information and technical deliverables.
- Help improve customer response times and overall project execution effectiveness.
- Review civil construction plans and specifications to understand project requirements.
- Collaborate with engineering teams to provide project recommendations and technical input.
- Act as a key liaison between customers, sales personnel, engineers, and internal stakeholders.
- Support the delivery of technical solutions that meet customer and project needs.
- Engage with distributors, contractors, engineering firms, consultants, regulators, and other project partners.
- Foster collaboration across sales, engineering, marketing, manufacturing, accounting, and project management teams.
- Provide responsive communication and support throughout the project lifecycle.
- Maintain competitor and market intelligence databases.
- Identify opportunities to optimize processes and improve operational efficiency.
- Contribute ideas that enhance customer experience and support business growth.
Required
- 2-4 years of experience in a related field, preferably within commercial construction, civil construction, manufacturing, project coordination, estimating, customer solutions, or inside sales environments.
- Experience supporting project-based work from opportunity identification through project completion.
- Ability to understand and interpret construction plans and specifications.
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite.
- Ability to work effectively in a remote environment while supporting teams operating in Pacific and Mountain Time.
- Bachelor's degree or college diploma in Engineering, Construction Management, Civil Engineering Technology, or a related discipline.
- 3-5 years of related industry experience.
- Civil construction, estimating, engineering, project coordination, or construction management experience.
- Experience working with CRM systems and project tracking tools.
- Familiarity with project quoting, construction bidding processes, and technical sales support.
The Salary Range for this position is $75,000 to $80,000. The provided range represents the anticipated base salary and target incentive for this position. The final total compensation will be determined based on the successful candidate’s skills, experience, qualifications, and internal equity considerations. This job is vacant to fill a new position. Please note that artificial intelligence may have been used for screening, assessing, or selecting applicants.
Why Join Mattr?
- Flexible health, dental & vision benefits with HSA rollover
- Employer-paid Life, AD&D, and Disability insurance
- Attractive incentive bonus plans24/7 Employee & Family Assistance Program (EFAP)
- Wellness and mental health support programs
- Exclusive discounts (Perkopolis & GoodLife Fitness)
More about this job
Responsibilities
Identify and advance project-based sales opportunities, maintain accurate CRM and project data, and coordinate technical deliverables, quotations, and project activities through the sales lifecycle. Serve as a liaison among customers, sales teams, engineering, and project partners while improving customer response times, stakeholder collaboration, and operational processes.
Requirements
Requires 2–4 years of related experience, preferably in construction, manufacturing, project coordination, estimating, customer solutions, or inside sales, along with experience supporting project-based work and interpreting construction plans and specifications. Candidates should have strong organizational and project management abilities, excellent communication skills, Microsoft Office proficiency, and the ability to work effectively in a remote environment; a related bachelor's degree or college diploma and CRM experience are preferred.
Skills
- Project Coordination
- Project Management
- Sales Opportunity Qualification
- CRM Management
- Construction Plan Interpretation
- Construction Specifications
- Technical Sales Support
- Estimating
- Quotation Development
- Pricing Strategy
- Stakeholder Engagement
- Customer Support
- Written Communication
- Verbal Communication
- Microsoft Office
- Market Intelligence
Benefits
- Health Benefits
- Dental Benefits
- Vision Benefits
- Health Savings Account Rollover
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Disability Insurance
- Incentive Bonus Plans
- Employee and Family Assistance Program
- Wellness Support
- Mental Health Support
- Perkopolis Discounts
- GoodLife Fitness Discounts
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Engineering
- Construction
- Consulting
Keywords
- Customer Solutions
- Project-Based Sales
- Territory Sales Managers
- Sales Pipeline
- CRM
- Project Tracking
- Civil Construction
- Construction Plans
- Construction Specifications
- Engineering
- Drafting
- Project Coordination
- Estimating
- Technical Sales Support
- Project Quoting
- Budgetary Quotations
- Formal Quotations
- Construction Bidding
- Pricing Strategy
- Distributors
- Contractors
- Consultants
- Market Intelligence
- Competitor Intelligence
- Microsoft Office
- Project Documentation
- Stakeholder Engagement
- Customer Response Times
- Manufacturing
- Construction Management