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Xpera

Account Manager

Ottawa, ON, K2B 8K2, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found at xpera.ca.

We serve a diverse population across Canada. We strive to reflect that diversity within our workforce and ensure that every employee can be their authentic self.

Adventurous, Respectful, Determined: We lead with “yes”, trust in our shared expertise, and embrace innovation while holding each other accountable to our vision.

We are seeking an Account Manager to join our Sales team in Ottawa!

The Account Manager will secure new business, provide account management to an existing customer base, and achieve sales and profit growth in the Ottawa and Kingston areas. The Account Manager will also provide day-to-day and operational service for clients.

Reporting to the Vice President, Sales, and working within a collaborative, team-oriented environment, the Account Manager will leverage their business acumen, relationship-building skills, and consultative approach to expand market presence, generate new opportunities, and deepen client engagement.

The primary focus of the role will be generating new revenue through proactive business development activities. This includes leveraging an established professional network within the insurance industry, identifying and qualifying prospective clients, developing strategic solutions, and successfully converting opportunities into long-term client partnerships. The Account Manager will also participate in the development of bids & proposals, presentations, and service agreements, and will lead negotiations through to contract execution.

In addition, the Account Manager will serve as a trusted advisor to an existing portfolio of clients, ensuring a high level of client satisfaction, identifying opportunities for service expansion, and supporting long-term account growth and retention.

This hybrid position combines office-based work, remote work from a dedicated home office, and regular travel for client meetings, site visits, trade shows, industry events, conferences, and other business development activities.

What’s In It For You:

Competitive salary
Comprehensive benefits and RRSP matching from your first day of employment
Perks including discounted gym memberships and shopping discounts
Bonus structure
Monthly car allowance
Opportunities for learning and growth
Business casual environment
Supportive and collaborative team environment

What You Will Do:

Identify, pursue, and secure new business opportunities in the assigned territory
Develop and execute individual business development plans to achieve revenue and growth targets
Build and maintain a strong network of prospects, referral partners, and industry contacts
Generate qualified leads through networking, industry events, referrals, and prospecting activities
Conduct client discovery meetings to understand business needs and recommend appropriate solutions
Prepare and deliver compelling proposals, presentations, and service agreements
Lead contract negotiations and successfully close new business opportunities
Maintain an active sales pipeline and provide accurate forecasts and updates
Manage and grow a portfolio of existing clients
Build trusted advisor relationships with clients by understanding their business objectives and workforce challenges
Conduct regular client meetings and business reviews to ensure service satisfaction and identify opportunities for growth
Act as the primary point of contact for client inquiries and escalations
Collaborate with internal subject matter experts to deliver high-quality solutions and exceptional client service
Identify opportunities to cross-sell and upsell additional Xpera services
Develop strong partnerships with internal teams to support client acquisition and retention
Represent Xpera at industry events, trade shows, conferences, and networking functions
Maintain market awareness of industry trends, client needs, and competitive offerings

What You Will Bring:

Post secondary education in business, commerce, or a related field
Intermediate to Senior level experience in B2B sales and account management, ideally within the insurance industry
Strong understanding of sales strategies, processes, and the full sales cycle
Provide ability to build credibility and maintain strong relationships with clients and stakeholders at all levels, including senior executives
Advanced proficiency in Microsoft Excel, Word, and PowerPoint
CIP, CFE, CRM, or CSP designation are assets
Demonstrated success in achieving sales targets, generating referrals, and maintaining a robust pipeline of qualified prospects
Proactive and solutions-oriented, with the ability to identify opportunities and improve the referrals process
Strong written and verbal communication, presentation, and negotiation skills
Experience using CRM systems to manage sales activities and track performance and dedication to data hygiene
Highly organized, self-motivated, and able to manage priorities and deadlines independently
Strong analytical skills with the ability to interpret data, monitor market trends, identify opportunities, and drive results
Ability to communicate complex information clearly to diverse audiences
Collaborative team player with a strong focus on building internal and external partnerships
Strong understanding of the insurance claims and investigations
Ability to analyze and leverage KPIs to support business growth
Active user of social media as a business development and relationship-building tool
Demonstrated adaptability, continuous learning mindset, and commitment to professional growth

We serve a diverse population across Canada and are committed to reflecting that diversity within our workforce. At Xpera, every employee is encouraged to bring their authentic self to work.

We welcome and encourage applications from people with disabilities. Candidates may request accommodations at any stage of the recruitment and assessment process.

In accordance with Human Rights and Accessibility legislation, Xpera is an equal opportunity employer dedicated to an inclusive, barrier-free recruitment experience. Applicants should notify Human Resources if they require any accommodations during the process.

Unsolicited Outreach Statement – Recruitment Agencies:

Xpera Risk Mitigation & Investigation will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact Xpera employees or managers directly to present candidates. Be advised Xpera will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. Xpera welcomes resumes submitted directly from candidates.

#INDXPERA

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More about this job

Responsibilities

The Account Manager will secure new business and manage an existing portfolio to achieve sales and profit growth in the Ottawa and Kingston areas. They will act as a trusted advisor to clients, lead contract negotiations, and collaborate with internal teams to deliver high-quality risk mitigation solutions.

Requirements

Candidates must have post-secondary education in business or a related field and intermediate to senior-level experience in B2B sales, preferably within the insurance industry. Proficiency in CRM systems and Microsoft Office, along with strong negotiation and relationship-building skills, is required.

Skills

B2B sales
Account management
Business development
Relationship building
Consultative selling
Contract negotiation
Sales pipeline management
Strategic planning
Market analysis
CRM software
Presentation skills
Insurance industry knowledge
Lead generation
Data analysis
Communication skills

Benefits

Comprehensive benefits
RRSP matching
Discounted gym memberships
Shopping discounts
Bonus structure
Monthly car allowance
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Sales
Account Management
Risk Mitigation
Insurance
Business Development
CRM
Lead Generation
Contract Negotiation
Strategic Solutions
Market Analysis
KPIs
Consultative Approach
Client Retention
Professional Network
Sales Pipeline
Microsoft Excel
Microsoft PowerPoint
CIP
CFE
CSP
Business Acumen
Relationship Management
Sales Forecasting
Cross-selling
Upselling
Industry Trends
Networking
Client Discovery
Proposal Development

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