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Added 11 mins ago
Analyst II, Treasury
Intact FC
Montreal, QC · Saint-Hyacinthe, QC
Full-time
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed…
Added 24 mins ago
Career Opportunity: Risk and Compliance Officer at Selcom Microfinance Bank
Vedastus Watosha
AB
Volunteer
Career Opportunity: Cyber Security Manager at NCBA Bank Tanzania
Added 24 mins ago
SOC analyst
Experis
Canada
Contract
Bilingual Cyber Security Analyst (English/French)
Added 26 mins ago
Analyste à la conformité / Compliance Analyst
Avison Young Canada
Toronto, ON · Montreal, QC
Full-time
…before a business relationship is established or maintained. The Analyst’s work is an important input into AML risk assessments and supports timely, well-documented decision-making by the…
Added 38 mins ago
Bilingual API Production Support Analyst
Envision Technology Solutions
Toronto, ON
Contract
We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for…
Added 38 mins ago
Senior Analyst, HRIS
Elk Valley Resources
Vancouver, BC
$108,000 to $127,000 CAD / year
Full-time
Reporting to the Manager, People Systems, the Senior Analyst, HRIS is responsible for providing functional and technical leadership across our HRIS environment.
Added 40 mins ago
Security Analyst - Security & Governance Compliance
Staples Business
Richmond Hill, ON
Full-time
The Security Analyst, Security Risk & Compliance will support the management and continuous improvement of Staples Canada’s PCI compliance program and broader cybersecurity risk activities.…
Added 55 mins ago
Senior Analyst, HRIS
Elk Valley Resources
Vancouver, BC
$108,000 to $127,000 CAD / year
Reporting to the Manager, People Systems, the Senior Analyst, HRIS is responsible for providing functional and technical leadership across our HRIS environment.
Added 55 mins ago
Analyst Solutions (Appian Developer)
Independent Electricity System Operator
Canada
…applications used by market participants and IESO staff. The Analyst Solutions position will perform several key roles such as application support & development, project management, and…
Added 1 hour ago
Cross-disciplinary Controls Senior Lead Analyst - Senior Vice President
Citi
Mississauga, ON
Full-time
Added 1 hour ago
Actuarial Analyst I
AMA - Alberta Motor Association
Edmonton, AB
Full-time
AMA Insurance is looking for an Actuarial Analyst I to join our team. In this role, you’ll work with data from a variety of sources to develop reports and analysis that support operational…
Added 1 hour ago
Actuarial Analyst, Reserving & Forecasting
AMA - Alberta Motor Association
Edmonton, AB
Full-time
AMA Insurance is looking for an Actuarial Analyst, Reserving & Forecasting to support some of the most important financial decisions within our insurance business. Reporting to the…
Added 1 hour ago
Senior Analyst, Enterprise Risk Management
Haventree Bank
Toronto, ON
Full-time
Haventree Bank is a Schedule I Canadian bank dedicated to advancing financial security and upward mobility for Canadians underserved by traditional financial services. Through our…
Added 1 hour ago
Sr. AI Strategy and Operations Analyst
AppLovin
Toronto, ON
Partner with IT, Security, Engineering, Data, and business teams to establish the required cloud, source-control, identity, permissions, and service-account infrastructure.
Added 1 hour ago
Lab Analyst
Certified Group
Kitchener, ON
Full-time
Reporting directly to the Supervisor Analysts and Manager, Analytical, the Analyst conducts routine sample analysis as part of the team accountable for the generation of analytical results.…
Added 2 hours ago
Strategic Planning Analyst IV - Manager Enterprise Risk Management
City of Edmonton
AB
Added 2 hours ago
Strategic Planning Analyst IV - Manager Enterprise Risk Management
City of Edmonton
AB
Added 2 hours ago
Application Development Supervisor - Systems Analysis Unit Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…with end-users, Quality Assurance (QA) staff, and Business Analyst (BA) staff to ensure code development and deployment of TRA.Net enhancements are in alignment with business processes,…
Added 2 hours ago
IT Support Analyst
Charter Telecom
Calgary, AB
Contract
We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful…
Added 3 hours ago
Analyste CRM et performance commerciale / CRM and Sales Performance Analyst
Nouveau Monde Graphite | NYSE: NMG + TSX: NOU
Montreal, QC
Full-time
Work hand in hand with IT to evolve the platform to fit the team's needs, while respecting data architecture and security standards.
Added 3 hours ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 3 hours ago
Senior Functional Analyst, Intact Lab
Intact FC
Montreal, QC
Full-time
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed…
Added 5 hours ago
Network Edge Specialist
Provincial Health Services Authority
Burnaby, BC
Full-time
…Provincial Health Services Authority (PHSA), the Network/Telecom Analyst conducts feasibility studies, develops specifications for complex systems, maintains operating systems and provides…
Added 7 hours ago
RQ00804 - Business Analyst - Junior
Maarut
Toronto, ON
Contract
Analyst. ONE ID is foundational to a wide range of digital health solutions
Added 7 hours ago
Intermediate Service Desk Analyst
N-able
Ottawa, ON
Full-time
N-able is searching for an experienced Service Desk Analyst with strong technical and soft skills to support our employees both locally, and around the globe. In this role, you will join a…

Xplore Inc.

Agency Coordinator

Markham, ON, Canada

Job type: Full-time
Apply by: Mar 23, 2027
Experience: Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is seeking a highly motivated and detail-oriented Agency Coordinator at the Sr. Analyst or Manager level to join our Collections Team. This role is critical in managing relationships with our debt collection agencies and driving performance through data analysis and strategic insights. The ideal candidate will possess strong agency management experience and exceptional analytical skills to enhance our collections operations.

Why join Xplore?

At Xplore, we are committed to fostering a collaborative and innovative work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us in making a difference in the collections industry!

Key Responsibilities Will Include

Agency Management

Develop and maintain strong relationships with assigned debt collection agencies to ensure alignment with Xplore’s collection strategies and objectives.
Monitor agency performance, providing feedback and guidance to optimize recovery efforts and compliance with company standards.

Data Analysis

Analyze collection performance data to identify trends, opportunities for improvement, and actionable insights.
Create and maintain performance dashboards and reports to track key metrics such as recovery rates, recovery dollars, and agency commissions.

Performance Improvement

Collaborate with the Collections Team to develop strategies that enhance agency performance and drive higher recovery rates.
Conduct regular performance reviews with agencies, presenting findings and recommendations for improvement.

Reporting

Prepare and present comprehensive reports on agency performance to senior management, highlighting successes, challenges, and strategic recommendations.
Ensure accurate and timely reporting of collection metrics to support operational decision-making.

Cross-Functional Collaboration

Work closely with other departments, including Operations, Finance, and Compliance, to ensure cohesive strategies and adherence to regulatory requirements.
Participate in cross-functional projects aimed at improving overall collections processes and systems.

An Ideal Candidate Will Possess

Bachelor’s degree in Business Administration, Finance, or a related field; advanced degree preferred.
Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Strong analytical skills with the ability to manipulate and analyze large datasets using tools such as Excel, SQL, or other data analysis software.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with reporting tools and dashboards (SQL, Power BI, Google Looker)

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Apply About employer

More about this job

Responsibilities

Manage relationships with debt collection agencies, monitor their performance, and use data analysis to identify trends and improve recovery outcomes. Prepare performance reports and dashboards, present recommendations to senior management, and collaborate with internal teams to support compliant, effective collections operations.

Requirements

A bachelor’s degree in Business Administration, Finance, or a related field is required or preferred, with an advanced degree preferred. Candidates should have at least five years of relevant experience, strong analytical and communication skills, and proficiency with Excel, SQL or other data analysis tools, Microsoft Office, and reporting platforms.

Skills

Agency Management
Debt Collections
Data Analysis
Performance Monitoring
Performance Improvement
Reporting
Dashboard Creation
Excel
SQL
Power BI
Google Looker
Microsoft Office
Communication
Regulatory Compliance
Organizational Skills

Benefits

Competitive Compensation
Comprehensive Benefits
Professional Growth And Development

Visa sponsorship

Not detected in the job text

Keywords

Agency Management
Debt Collection
Collections Operations
Recovery Rates
Recovery Dollars
Agency Commissions
Performance Metrics
Performance Dashboards
Data Analysis
Large Datasets
Excel
SQL
Power BI
Google Looker
Microsoft Office
PowerPoint
Word
Performance Improvement
Strategic Recommendations
Senior Management Reporting
Regulatory Compliance
Operations
Finance
Cross-Functional Collaboration
Telecommunications
Criminal Background Check

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