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Added 15 mins ago
PC
Senior Occupational Health and Safety Project Manager
Pinchin Canada
Richmond, BC
- Full-time
If you’re ready to step into a role where you can lead, influence, and grow - we’d like to hear from you.
Added 15 mins ago
RG
Senior Bookkeeper
Rothenbury Group
Newmarket, ON
- Full-time
Added 15 mins ago
HT
Advanced Applications Blow Molding Specialist
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Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 15 mins ago
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Software Validation Technologist
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- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 15 mins ago
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PD Software for Service
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- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 15 mins ago
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Director, Finance (CSM)
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- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 45 mins ago
SI
Cybersecurity & Compliance Lead
SenseNet Inc.
North Vancouver, BC
- Full-time
Role Description The Cybersecurity & Compliance Lead is a full-time, on-site role based in North Vancouver, BC. This role is responsible for designing, implementing, and maintaining…
Added 1 hour ago
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Store Manager - Lime Ridge Mall (New Store Opening!)
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- Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 1 hour ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
Reporting to the Director of Product Management, the Senior Product Manager will lead the Advisor Hub product family and directly own Advisor Hub ACP, which serves advisors at ACP…
Added 1 hour ago
W
Global Category Manager, IT & Finance
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Belleville, ON
- Full-time
Lead global RFx events, supplier negotiations, contract renewals, and commercial discussions.
Added 1 hour ago
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Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 1 hour ago
AS
Full Stack Developer
AgileGrid Solutions
Canada
- Full-time
Lead and facilitate code and design reviews, offering practical feedback and helping promote readable, maintainable, and reliable implementations. Identify opportunities to optimize…
Added 1 hour ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
Data and AI Technology (DAT) Engineering enables BMO’s digital-first strategy and supports its risk, regulatory, and compliance needs. The team develops data and AI products that deliver…
Added 1 hour ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
BMO is seeking a senior technology professional to lead the design, development, and delivery of enterprise-grade applications. In this hands-on leadership role, you will guide teams…
Added 1 hour ago
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Senior Data and Analytics Advisor
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Vancouver, BC
- $46.39 to $66.68 CAD / hour
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Added 1 hour ago
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Advisor, Security Operation Centre (SOC) and Analytics
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- $35.37 to $50.85 CAD / hour
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Support the continued development, modernization and continuous improvement of the SOC, including assigned operational, technology and implementation initiatives.
Added 1 hour ago
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Account Executive
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Lead demos, business case presentations, and commercial negotiations with senior stakeholders up to C-level.
Added 1 hour ago
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…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 2 hours ago
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Project Management roles to lead and execute projects,
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Specialist, Marketing Technology (12-month contract)
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Added 2 hours ago
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…calls and straight answers when they need pricing, specs or lead times, including the answers they'd rather not…
Added 3 hours ago
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Added 3 hours ago
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Added 3 hours ago
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Senior Business Analyst- RQ11753 (CANADA) - Onsite
Computer Consultants International, Inc.
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Added 3 hours ago
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Senior Data Scientist
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CCI is hiring a Software Data Analytics Specialist/Scientist to Lead the end-to-end development and delivery of ministry-specific Business Intelligence and analytics solutions,…

Closed listing

Xplore Inc.

Product Owner (Field Services)

Markham, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Mar 28, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

About employer

More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into clear requirements and incremental delivery. Coordinate with business, technology, and vendor stakeholders to manage integrations and improve service efficiency, customer and technician experience, and platform reliability using measurable KPIs.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or another large-scale operational environment, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile team experience, strong requirements and backlog management skills, the ability to translate customer and field needs into product decisions, and effective stakeholder communication skills.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
CRM
ERP
Data-Driven Decision-Making
KPI Measurement

Visa sponsorship

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Keywords

Product Ownership
Field Service
Work Order Management
Product Strategy
Product Roadmap
Product Backlog
CRM
ERP
Scheduling
Dispatch
Inventory Management
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Customer Discovery
Customer Experience
Technician Experience
Systems Integration
APIs
Cloud
Automation
IoT
AI
KPIs
First-Time Fix Rate
SLA Adherence
Telecommunications
Vendor Management

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