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Added 15 mins ago
KC
Senior Consultant SAP - IT Risk Services
KPMG Canada
Toronto, ON
- Full-time
Lead and deliver end-to-end SAP Security design and build activities for ECC, S/4HANA, and related SAP applications (Fiori, BTP, Ariba, SuccessFactors, etc.).
Added 15 mins ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
This role requires a deep understanding of safety standards and their application. The successful candidate will lead controls related development projects, ensure compliance with…
Added 15 mins ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 30 mins ago
K
Associate Vice President, Corporate Finance
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
Lead proactive business development and deal initiation activities.
Added 30 mins ago
K
Manager, People & Change
KPMG
Ottawa, ON
- Full-time
KPMG’s People & Change Advisory Practice transforms organizations by changing the way people lead, manage and develop. In an age of constant disruption, game-changing trends, and perpetual…
Added 45 mins ago
C
Optical AI Product Line Manager
Ciena
Ottawa, ON
- Full-time
…guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect…
Added 1 hour ago
SM
Senior Account Manager (Base + Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Lead kickoff and onboarding meetings for the accounts you take on.
Added 2 hours ago
ES
Senior Consultant (BudgetPro)
Euna Solutions
Oakville, ON
- Full-time
Lead client engagements with a consultative mindset, ensuring clear communication and alignment across stakeholders.
Added 5 hours ago
TS
Lead Hand Mechanic
The Seaboard Transport Group
AB · Edmonton, AB
- Full-time
We’re currently seeking Licensed Mechanic - Lead Hand to join our growing team in Edmonton, AB.
Added 6 hours ago
TC
Assistant Store Manager in Training Winners Totem Mall
TJX Companies
Fort St. John, BC
- Full-time
Our comprehensive training and development programs provide you with the tools and resources to expand your skills.
Added 6 hours ago
G
Account Executive
Ground
Toronto, ON
- Full-time
Collaborate with growth to improve lead quality and volume
Added 8 hours ago
FF
Senior Customer Engagement Representative (Senior Business Development Representative)
Forward Financing
Remote, Canada
- Full-time
- Remote
Salesforce Execution: Use Salesforce as a tactical weapon. You will be expected to manage high-velocity lead queues, ensuring that every record is updated in real time to reflect the…
Added 8 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 9 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 9 hours ago
A
Agentic Commerce AI Engineering Lead
Azoma
ON · Ontario, Canada
- Full-time
…methods, reproduce promising results and decide where original development creates an…
Added 9 hours ago
Retail Sales Associate
Fire & Flower Inc.
Mississauga, ON
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…
Added 9 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Agile Leadership & Collaboration: Lead or co-facilitate core Agile/Scrum ceremonies (Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives) in close…
Added 10 hours ago
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Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
LawDepot is looking to recruit a Software Development Manager to lead the teams responsible for our contract platform and internal content management system (CMS) editor experience. This…
Added 10 hours ago
Front of House - Bartender
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Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make…
Added 10 hours ago
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Lead responses to CBP, CBSA, and other government agency audits, verifications, and information requests
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Back of House - Supervisor
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Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make…
Added 10 hours ago
FOH Management - Assistant Manager
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Sherwood Park, AB
…part of our Leadership Team. You will have the opportunity to lead different areas in the restaurant, while maintaining a development-focused outlook; we are here to train, mentor and…
Added 10 hours ago
Senior Health & Safety Specialist
R W Tomlinson
Ottawa, ON
Lead, support, and monitor the implementation of company health and safety programs, procedures, and initiatives.
Added 10 hours ago
ST
Senior Electrical Engineer
Saltworks Technologies
Richmond, BC
- $100,000 to $130,000 CAD / year
- Full-time
Saltworks is a 2025 Technology Fast 50 company and EY Entrepreneur of the Year award winner. We lead our industry in adopting and developing AI across our products, projects, and…
Added 10 hours ago
ST
Controls and Automation Engineer
Saltworks Technologies
Richmond, BC
- $90,000 to $120,000 CAD / year
- Full-time
Saltworks is a 2025 Technology Fast 50 company and EY Entrepreneur of the Year award winner. We lead our industry in adopting and developing AI across our products, projects, and…

Closed listing

Xplore Inc.

Product Owner (Field Services)

Fredericton, NB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Mar 28, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

About employer

More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering improvements with Agile teams. Manage integrations and stakeholder relationships, and track outcomes such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Requirements

Requires at least five years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order management, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile experience, strong requirements and backlog skills, the ability to use data to guide decisions, and effective stakeholder communication skills.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
CRM
ERP
Data-Driven Decision-Making
KPI Measurement

Visa sponsorship

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Keywords

Field Service
Work Order Management
Product Ownership
Product Strategy
Product Roadmap
Product Backlog
CRM
ERP
Scheduling
Dispatch
Inventory Management
Telecommunications
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Customer Discovery
Customer Experience
Technician Experience
Systems Integration
APIs
Cloud
Automation
IoT
Artificial Intelligence
KPI Measurement
First-Time Fix Rate
SLA Adherence
Stakeholder Management

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