Jobs in Canada

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Added 11 mins ago
M
Senior HRBP
Mecka
Remote, Canada
- $130,000 to $170,000 CAD / year
- Full-time
- Remote
We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and…
Added 11 mins ago
Engineering Manager, Quality & Developer Experience - LUS
Lyft
Montreal, QC
Lyft Urban Solutions powers the bike-share and scooter-share systems that move millions of people in more than 60 cities worldwide. We built North America's first automated bike-share…
Added 26 mins ago
BP
Data Analyst
Bondi Produce and Specialty Foods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Bachelor’s degree in Finance, Economics, Business, Data Analytics, or a related field.
Added 26 mins ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $70,000 CAD / year
- Full-time
Responsible for developing strategy and roadmap for existing or net new systems with a holistic view of the business
Added 41 mins ago
F
Lead Process Engineer- Mining & Metals
Fluor
Vancouver, BC
- Full-time
Minimum twelve (12) years of work-related experience, six (6) years of which must have been in an operating environment within the mining industry;
Added 41 mins ago
F
Project Manager - Mining & Metals
Fluor
Vancouver, BC
- Full-time
Available and able to travel domestically and internationally to attend to business related matters;
Added 41 mins ago
M
Digital Account Executive - Public Sector
Microsoft
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s…
Added 56 mins ago
SF
Business Development Representative
SESSI Fire Protection Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Business Development Representative, you’ll build lasting B2B relationships and uncover new opportunities for fire protection solutions. This role blends business development,…
Added 56 mins ago
LM
Dual Lab Patient Technician & Mobile Lab Patient Technician
LifeLabs Medical Laboratory Services
Fort Frances, ON
- Part-time
…laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate…
Added 1 hour ago
OT
Technicien(ne) de tests / Test Technician
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Le poste est en présentiel, 5 jours par semaine
Added 1 hour ago
GC
Senior Learning and Development Advisor | Conseiller·ère en Apprentissage & Développement Senior·e
Game Companies
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney,…
Added 1 hour ago
CM
HR Business Partner
Compass Minerals
Goderich, ON
- $114,000 to $160,000 CAD / year
- Full-time
We are seeking a HR Business Partner to join our team. This role serves as a strategic advisor to business leaders, aligning HR strategies, programs, and initiatives with organizational…
Added 1 hour ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
…creative individual to join our team who wants to understand how a business really runs, then support the team to do that well. You may not be deeply experienced but you are able to…
Added 1 hour ago
MA
IAM RBAC Business Solution Analyst Lead
Marsh Agency
Toronto, ON
- Full-time
Marsh is seeking an experienced IAM RBAC Business Solutions Lead to establish, own, and lead our enterprise-wide Role-Based Access Control (RBAC) function.
Added 1 hour ago
MG
Business Systems Analyst, Clinical Informatics
Michael Garron Hospital
Toronto, ON
- Full-time
The Business Systems Analyst, in partnership with other members of the Information technology team, is responsible for system/operational maintenance, project implementations and end user…
Added 1 hour ago
MA
Technology Delivery Lead, Enterprise AI
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
MA
Oliver Wyman - Software Developer - Data & Analytics (DNA) - Montreal
Marsh Agency
Montreal, QC
- Full-time
Il s’agit d’un poste hybride, nécessitant une présence d’au moins trois jours par semaine au bureau de Montréal ou sur place chez les clients
Added 1 hour ago
MA
Oliver Wyman - Senior Lead AI Developer
Marsh Agency
Toronto, ON
- Full-time
…unprecedented products across industries. As a Senior Lead AI Developer, you are primarily responsible for managing technical projects and helping teams design and build AI/ML systems and…
Added 1 hour ago
PL
Account Executive
Progress Luv2Pak
Toronto, ON
- Full-time
Win new business: research new markets and industries, prospect, cold call, and run LinkedIn, email and direct mail campaigns
Added 1 hour ago
RT
Technical Account Manager (Water Treatment)
Rise Technical
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
This is a permanent opportunity with a well-established specialist business, where you will inherit an existing book of business while taking ownership of the Vancouver metro area and…
Added 1 hour ago
C
Dealer Account Executive
Cardoor
Toronto, ON
- Full-time
Develop loyalty programs or other incentive systems to motivate dealers to increase their use of CarDoor’s platform and to maximize dealer retention
Added 1 hour ago
C
Head of Growth & Marketing
Cardoor
Toronto, ON
- Full-time
This is an opportunity to make a direct impact on the business by connecting brand, technology, customer experience and commercial performance. We’re looking for a leader who combines…
Added 1 hour ago
RU
Oracle NetSuite Client Success Manager
RSM US LLP
Vancouver, BC
- Full-time
Designing and coding solutions using Oracle NetSuite SuiteScript and native functionality to meet business objectives.
Added 1 hour ago
Director, Talent Development
Liberty Utilities
Oakville, ON
…required to operate a safe, reliable, customer-focused utility business during a period of business and workforce…
Added 1 hour ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lac-Mégantic, QC
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…

Closed listing

Xplore Inc.

Product Owner (Field Services)

Calgary, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Mar 28, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

About employer

More about this job

Responsibilities

Own the vision, roadmap, and backlog for field service and work order management platforms, translating customer and technician needs into prioritized requirements and reliable product delivery. Coordinate with business, technology, and vendor stakeholders, manage integrations, and track outcomes such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or another large-scale operational environment, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile experience, strong requirements and backlog skills, the ability to work across complex integrations, and effective stakeholder communication and data-informed decision-making skills.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
KPI Measurement
Data-Driven Decision-Making
Vendor Management
Telecommunications

Visa sponsorship

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Keywords

Field Service
Work Order Management
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
Product Backlog
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
Sensor Data
AI
System Integration
Inventory Management
Telecommunications
Customer Experience
Technician Experience
Work Order Cycle Time
First-Time Fix Rate
Technician Utilization
SLA Adherence
Customer Satisfaction
MVP
Vendor Management

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Jobs in Canada