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Added 54 mins ago
MS
Intermediate Technician - RF
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The intermediate technician - RF is the first level of skilled work. He/she may require supervision from more experienced technicians or technical/engineering staff. The Intermediate…
Added 54 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Read, interpret, and work from engineering drawings, blueprints, schematics, and hydraulic and pneumatic diagrams to determine correct assembly, installation, alignment, and testing…
Added 54 mins ago
BG
Heavy Duty Equipment Technician (m/f/x)
BAUER Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Spezialtiefbau GmbH in Canada and is looking for a Heavy Duty Equipment Technician (m/f/x) for its location in Hamilton, ON, Canada, and project sites throughout the province to maintain…
Added 54 mins ago
BÉ
Coordinator – Building Maintenance
Bruneau Électrique Inc
Joliette, QC
- Full-time
…Électrique, aims to become a leading provider of electrical and civil engineering…
Added 54 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 54 mins ago
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Junior CAD PCB Technician
MDA Space
Sainte-Anne-de-Bellevue, QC
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…mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries…
Added 54 mins ago
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Manuf. Support Technician
Husky Technologies
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- Full-time
Added 1 hour ago
TA
ALSE Technician-FR
Top Aces
Cold Lake, AB
- Full-time
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TA
Aircraft Avionics Technician-FR
Top Aces
Saguenay, QC
- Full-time
Added 1 hour ago
TA
Technical Standards and Training Instructor-FR
Top Aces
Quebec, QC
- Full-time
Develop and monitor the training program for new employees, ensuring that the initial aircraft qualification path for a newly hired technician is on track and report any challenges.
Added 1 hour ago
TA
Aircraft Avionics Technician-FR
Top Aces
Quebec, QC
- Full-time
Added 1 hour ago
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Aircraft Avionics Technician-FR
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Quebec, QC
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Aircraft Engine Technician-FR
Top Aces
Quebec, QC
- Full-time
The Aircraft Engine Technician will work as part of a workshop crew performing duties as assigned by their Lead. Primary responsibilities include:
Added 1 hour ago
TA
Aircraft Maintenance Technician-FR
Top Aces
Halifax, NS
- Full-time
The Aircraft Maintenance Technician (AMT) is employed as an Airframe, Avionics or Structural Technician will have the ability to use the correct tools, methods, techniques, and equipment…
Added 1 hour ago
TA
Technical Publications Author-FR
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Dorval, QC
- Full-time
…designs at the flight line. Working under the guidance of senior engineering staff, the incumbent contributes to aircraft modification programs, avionics system upgrades, and fleet…
Added 3 hours ago
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Associate Faculty - Welding
Lambton College
Sarnia, ON
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The incumbent could be expected to teach in the following programs: Heating, Refrigeration & Air Conditioning Technician.
Added 3 hours ago
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Pipeline Integrity Technician
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Added 5 hours ago
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Service Technician – Offset /Flexo
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…converting, and retail industries. Through our technology, engineering expertise, and customer-focused approach, we help businesses improve productivity, enhance operational efficiency, and…
Added 5 hours ago
H
Facility Maintenance & Operator
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Power Engineering License pursuant to the Boiler & Pressure Vessels Safety Act
Added 6 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Read, interpret, and work from engineering drawings, blueprints, schematics, and hydraulic and pneumatic diagrams to determine correct assembly, installation, alignment, and testing…
Added 6 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 6 hours ago
HT
Manuf. Support Technician
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Added 9 hours ago
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As a Heat Treatment Technician at FTAI Aviation, you will:

Xplore Inc.

Product Owner (Field Services)

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering solutions with Agile teams. Manage integrations and stakeholder relationships, and track KPIs to improve operational efficiency, platform reliability, and customer and technician experiences.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile experience, strong requirements and backlog management skills, and the ability to work across complex integrations and stakeholders.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
CRM
ERP
Data-Driven Decision-Making
KPI Measurement

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Owner
Product Strategy
Product Roadmap
Product Backlog
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Customer Discovery
Customer Experience
Technician Experience
Systems Integration
Cloud
Automation
APIs
IoT
AI
Inventory Management
Vendor Management
KPIs
First-Time Fix Rate
SLA Adherence
Telecommunications

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