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Added 48 mins ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis, requirements gathering, business process re-engineering, business case development, and system functional requirements. The ideal candidate will have strong expertise in…
Added 48 mins ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis, requirements gathering, business process re-engineering, business case development, and system functional requirements. The ideal candidate will have strong expertise in…
Added 48 mins ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis, requirements gathering, business process re-engineering, business case development, and system functional requirements. The ideal candidate will have strong expertise in…
Added 1 hour ago
NI
Lead AV Designer
NDS Integration
Surrey, BC
- Full-time
We're hiring our first Lead AV Designer at NDS Integration (Surrey, BC). This is a new seat at NDS, and you'll build it with us.
Added 2 hours ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
Reporting to the Accountable Executive, the successful candidate will lead the technical maintenance function, guide the organization's AMO certification process and establish the…
Added 2 hours ago
TT
Quality Engineering Intern
TTM Technologies
Toronto, ON
- Full-time
…time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring…
Added 3 hours ago
HH
Senior AI Automation & Platform Architect
Health Hue Digital
Remote, Canada
- Full-time
- Remote
We are looking for a technical powerhouse to architect the automated infrastructure behind our plastic surgery and medical spa clients. This is not a settings-manager role; it is an…
Added 5 hours ago
TT
Quality Engineering Intern
TTM Technologies
Toronto, ON
- Full-time
…time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring…
Added 6 hours ago
SC
Test Analyst
Sustainability consulting
Canada
- Full-time
Design, develop, and execute test cases, test scripts, and test scenarios based on functional and technical requirements.
Added 7 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Diagnostics: Read and interpret electrical schematics, mechanical blueprints, and technical manuals to diagnose complex system issues.
Added 7 hours ago
YE
Senior Mechanical Engineer
YJE Engineering
Calgary, AB
- Full-time
Lead and manage mechanical engineering projects from initial planning and design through construction and project closeout.
Added 9 hours ago
GR
Facilities and Maintenance Lead
Goldbeck Recruiting
Abbotsford, BC
- Full-time
…the company has built its business around product quality, engineering expertise, responsive service, and a commitment to meeting the evolving needs of its…
Added 9 hours ago
QM
Azure Applications Architect
Quantum Management Services Ltd.
Toronto, ON
- $135,000 to $140,000 CAD / year
- Full-time
We are seeking an Azure Application Cloud Solutions Architect / Technical Lead to design, develop and implement scalable, cloud-native applications and integration solutions within…
Added 9 hours ago
PC
Engineering Lead
PERI Canada
Calgary, AB
- Full-time
The main purpose of PERI’s Engineering Lead (ENGL) position is to support the structural analysis and design of formwork, shoring, and scaffolding solutions across a wide range of projects.…
Added 10 hours ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
We are looking for a Senior Manager, Cybersecurity Technology Transformation Services who will lead and deliver complex cybersecurity engagements across both assessment and implementation…
Added 11 hours ago
E
Senior Java Developer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team but you will also contribute to and lead cross team projects. We need someone who has great design skills, who can work at a low…
Added 12 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 12 hours ago
A
Software Architect: AEC Platform Data
Autodesk
Quebec, QC
- Full-time
Added 12 hours ago
A
Software Architect: AEC Platform Data
Autodesk
Montreal, QC
- Full-time
Added 12 hours ago
A
Software Architect: AEC Platform Data
Autodesk
Toronto, ON
- Full-time
Added 12 hours ago
Engineering Lead
PERI
Calgary, AB
The main purpose of PERI’s Engineering Lead (ENGL) position is to support the structural analysis and design of formwork, shoring, and scaffolding solutions across a wide range of projects.…
Added 12 hours ago
H
Transportation Architecture Team Lead
HDR
Toronto, ON
- Full-time
Lead and coordinate services with other local teams, national transportation architecture studios, and engineering business groups
Added 13 hours ago
BI
Outside Sales Representative – North/Central Alberta
Bray International, Inc.
AB · Edmonton, AB
- Full-time
Promote Bray products and solutions through customer visits, technical presentations, engineering seminars, plant tours, and product training sessions with industrial and commercial…
Added 14 hours ago
PE
Structural Site Supervisor
PTW Energy Services
Calgary, AB
- Full-time
…Site Supervisor will review, analyze, plan, coordinate and lead all activities within the construction…
Added 16 hours ago
Supplier Quality Engineer
Westerkirk
Calgary, AB
…approval process, develop supplier performance evaluations/control system to ensure an accurate register of approved suppliers is maintained. Collaborate with the supplier to initiate the…

Xplore Inc.

Product Owner (Field Services)

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering improvements with Agile teams. Manage integrations and stakeholder relationships, and track outcomes such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Requirements

Candidates should have at least five years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, and experience with work order, CRM, ERP, or scheduling and dispatch platforms. They should be skilled in Agile delivery, translating customer and field needs into product requirements, managing complex integrations and dependencies, communicating with stakeholders, and using data to guide decisions.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
CRM
ERP
Data-Driven Decision-Making
KPI Measurement

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Ownership
Product Strategy
Product Roadmap
Backlog Management
CRM
ERP
Scheduling
Dispatch
Inventory Management
Telecommunications
Fibre Optic
5G
Satellite Broadband
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
Sensor Data
Artificial Intelligence
Systems Integration
KPI Measurement
SLA Adherence
Customer Satisfaction

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