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Added 6 mins ago
Technical Officer, GMP Buffer/Solution Preparation
National Research Council Canada
Montreal, QC
We are looking for a Technical Officer, GMP Buffer Preparation, to support the Production team at the Clinical Trial Material Facility. The Technical Officer would be someone who shares our…
Added 6 mins ago
Occupational Therapist, Assistive Technology and Specialty Seating and Mobility
Nova Scotia Health and IWK Health
Halifax, NS
Accountable to the Manager, Rehabilitation Services, the Occupational Therapist (OT) works on both the IWK Assistive Technology Service and the Specialty Seating and Mobility Service. The…
Added 20 mins ago
Technician, Studio - Visual Arts
City of Mississauga
Mississauga, ON
Under the direction of the Supervisor, Culture Programs - Visual Arts, the Studio Arts Technician manages equipment maintenance, repair and replacement, health & safety and safe operating…
Added 20 mins ago
FT
Automotive Service Technician, Fairview
Fountain Tire
Fairview, AB
- Other
Fountain Tire Fairview is growing, and we’re looking for an exceptional Journeyman Automotive Technician to join our team.
Added 20 mins ago
WC
Field Technician
Waste Connections of Canada
Rocky View, AB
- Full-time
The Field Technician should possess excellent communication skills including verbal, written, and telephone etiquette. The Field Technician will be responsible for offering support to all…
Added 51 mins ago
B
Technician, Collection
Belron
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- Full-time
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which…
Added 1 hour ago
S
Laboratory Assistant, Accessioning
Sanya’k̓ula
Vancouver, BC
- Full-time
Under the supervision of a Registered Technician or Technologist, performs duties such as operating ECG equipment during stress testing and related procedures and scanning recordings from…
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Technician – Technical Support and After-Sales Service
Volts Energies
Laval, QC
- Full-time
We are looking for a Technical Support Technician to provide customer assistance, track service cases, and coordinate warranties.
Added 1 hour ago
C
Security and Healthcare Technician
Convergint
Dartmouth, NS
- Full-time
Job Description: Convergint is seeking a Technician – ICAT Systems to support the delivery of large-scale P3 infrastructure projects throughout Canada. This position is based in Dartmouth,…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 hour ago
BC
Technician, Collection
Belron Canada inc
Montreal, QC
- Full-time
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which…
Added 1 hour ago
GC
Senior Materials Testing and Inspection Technician
GEI Consultants, Inc.
Barrie, ON
- $29 to $38 CAD / hour
- Full-time
GEI Consultants is seeking an experienced Senior Materials Testing & Inspection Technician to support our materials testing and inspection team on a wide range of projects across Ontario.…
Added 1 hour ago
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Level 3 Rope Access Technicians
Echo NDE
Rocky View No 44, AB · Rocky View County, Alberta
- Full-time
Echo NDE is currently seeking an experienced IRATA Level 3 Rope Access Technician to support project-based work at client sites throughout Alberta.
Added 1 hour ago
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Field Technician
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Calgary, AB
- Full-time
The Field Technician should possess excellent communication skills including verbal, written, and telephone etiquette. The Field Technician will be responsible for offering support to all…
Added 2 hours ago
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Sterilization/Administrative Assistant - Grasslands Dental Care
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…exceptional patient service, continuous learning, and innovative…
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Vancouver Fraser Port Authority
Vancouver, BC
- Full-time
Join a team that embraces innovation and continuous learning while delivering technology solutions that support one of Canada’s most important trade hubs.
Added 2 hours ago
Mechanical Technician - Field Services
BWXT
Kitchener, ON
…nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are…
Added 2 hours ago
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Accounting Technician, Indigenous Ease Services
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- Full-time
Make an impact with our Indigenous Services team as an Accounting Technician. This diverse team of professionals works with more than 250 Indigenous peoples, groups and organizations across…
Added 2 hours ago
TC
Power Systems Technician
Transdev Canada
Brampton, ON
- $34.18 to $37.98 CAD / hour
- Full-time
Transdev Canada is hiring an Power Systems Technician for our Brampton, Ontario location
Added 2 hours ago
TC
Power Systems Technician
Transdev Canada
Brampton, ON
- $34.18 to $37.98 CAD / hour
- Full-time
Transdev Canada is hiring an Power Systems Technician for our Brampton, Ontario location
Added 2 hours ago
D
Director of Operations
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Montreal, QC
- $175,000 CAD / year
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…quality standard. You are accountable for service quality, technician utilization, project margin and on time delivery, and you build the processes and the leaders that let us…
Added 2 hours ago
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Engineering Technician 3
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Ottawa, ON · Kanata, ON
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Skyworks is looking for an experienced Engineering Technician to assist Test Engineering Team in Ottawa, Ontario, Canada location supporting WiFi products. As a key contributor you will…
Added 3 hours ago
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Mining Operations Manager
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…achieves its financial operational objectives with a focus on technician growth and development, parts loyalty and return on assets. Ensure that each mine site has a focus on fleet…
Added 3 hours ago
SA
Automotive Technician
Steele Auto Group
Dartmouth, NS
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You have a team-first attitude, with a willingness to learn from experienced technicians as an apprentice or share your knowledge and support others as a Red Seal Technician
Added 3 hours ago
DC
Civil Engineering Technologist - Halifax
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Xplore Inc.

Product Owner (Field Services)

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering improvements with Agile teams. Manage integrations and stakeholder relationships, and track outcomes such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Requirements

Candidates should have at least five years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, and experience with work order, CRM, ERP, or scheduling and dispatch platforms. They should be skilled in Agile delivery, translating customer and field needs into product requirements, managing complex integrations and dependencies, communicating with stakeholders, and using data to guide decisions.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
CRM
ERP
Data-Driven Decision-Making
KPI Measurement

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Ownership
Product Strategy
Product Roadmap
Backlog Management
CRM
ERP
Scheduling
Dispatch
Inventory Management
Telecommunications
Fibre Optic
5G
Satellite Broadband
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
Sensor Data
Artificial Intelligence
Systems Integration
KPI Measurement
SLA Adherence
Customer Satisfaction

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