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Added 42 mins ago
LC
Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
Lambton College of Applied Arts & Technology invites applications from qualified and passionate individuals interested in teaching welding courses on a part-time basis for the…
Added 1 hour ago
PF
Accounting Technician
Prime Freight Logistics
Montreal, QC
- Full-time
…importers, mostly between Asia and North America, using our own technology platform and a small, close-knit…
Added 4 hours ago
FC
Accounting Technician, Reconciliations
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring an Accounting Technician, Reconciliations, on a permanent basis for our Local Co-op Financial Services and Systems team.
Added 4 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 4 hours ago
R|
Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
D.E.C. with specialization in Animal Health Technology (of 2,730 hours - Program 145.A0) from a school recognized by the Ordre des médecins vétérinaires du Québec,
Added 5 hours ago
VC
Automotive Technician Apprentice
Volvo Cars Lakeridge
Ajax, ON
- Full-time
…Apprentice to join our skilled team and grow into a future 310s…
Added 5 hours ago
VC
310s Automotive Service Technician
Volvo Cars Lakeridge
Ajax, ON
- Full-time
We are currently seeking a licensed 310s Automotive Service Technician to join our team at our growing state of the art Volvo dealership. You will be responsible for performing a wide range…
Added 6 hours ago
RS
NDT Technician - UT
Rockwood Service Corporation
Grande Prairie, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 6 hours ago
S
Pharmacy Technician - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
Are you a Pharmacy Technician looking to make a difference in cancer care?
Added 6 hours ago
S
Pharmacy Technician - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
Are you a Pharmacy Technician looking to make a difference in cancer care?
Added 6 hours ago
RS
Phased Array Technician - Pipeline Integrity
Rockwood Service Corporation
Edmonton, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 6 hours ago
NA
Alarm & Service Technician
New Age Group
Concord, ON
- Full-time
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our…
Added 8 hours ago
FT
Tire Technician, Spruce Grove
Fountain Tire
Edmonton, AB
- Other
…dedicated associate to join our team as an Automotive Tire…
Added 8 hours ago
FT
Service Truck Driver (Red Deer, Edgar Industrial)
Fountain Tire
Red Deer, AB
- Other
Fountain Tire Red Deer (Edgar Industrial) is looking for an experienced Commercial Tire Technician to operate a Tire Service Truck!
Added 8 hours ago
FT
Service Truck Driver, Saskatoon
Fountain Tire
Saskatoon, SK
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FT
Licensed Automotive Service Technician
Fountain Tire
Didsbury, AB
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Fountain Tire Didsbury is looking for a skilled and Licensed Automotive Service Technician to join our team!
Added 9 hours ago
N
FIELD SERVICE TECHNICIAN (ELECTRICAL)
NPAworldwide
AB · Edmonton, AB
- Full-time
We are currently assisting a client in their search for a FIELD SERVICE TECHNICIAN based out of either Fort McMurray or Edmonton, AB.
Added 9 hours ago
N
FIELD SERVICE TECHNICIAN (ELECTRICAL)
NPAworldwide
Fort McMurray, AB
- Full-time
We are currently assisting a client in their search for a FIELD SERVICE TECHNICIAN based out of either Fort McMurray or Edmonton, AB.
Added 9 hours ago
AH
Road Technician Ottawa
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Ottawa, ON
- Full-time
Continue to update skills and qualifications as technology advances
Added 9 hours ago
FT
Automotive Tire Technician
Fountain Tire
Leduc, AB
- Other
Fountain Tire Leduc, an established automotive repair shop, is looking for a responsible, safe, and dedicated associate to join our team as an Automotive Tire Technician!
Added 9 hours ago
FT
Automotive Tire Technician, Saskatoon (Millar Avenue)
Fountain Tire
Saskatoon, SK
- Other
Fountain Tire Saskatoon (Millar Avenue), an established automotive repair shop, is looking for a responsible, safe, and dedicated associate to join our team as an Automotive Tire Technician!
Added 9 hours ago
FT
Tire Technician, Kelowna
Fountain Tire
Kelowna, BC
- Other
Added 9 hours ago
FT
Automotive Tire Technician, Sudbury Barrydowne
Fountain Tire
Sudbury, ON
- Other
…dedicated associate to join our team as an Automotive Tire…
Added 9 hours ago
FT
Experienced Tire Technician (Ponoka)
Fountain Tire
Ponoka, AB
- Other
Fountain Tire Ponoka is looking for a responsible, safe, and dedicated associate to join our team as an experienced Tire Technician!

Xplore Inc.

Product Owner (Field Services)

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering improvements with Agile teams. Manage integrations and stakeholder relationships, and track outcomes such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Requirements

Candidates should have at least five years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, and experience with work order, CRM, ERP, or scheduling and dispatch platforms. They should be skilled in Agile delivery, translating customer and field needs into product requirements, managing complex integrations and dependencies, communicating with stakeholders, and using data to guide decisions.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
CRM
ERP
Data-Driven Decision-Making
KPI Measurement

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Ownership
Product Strategy
Product Roadmap
Backlog Management
CRM
ERP
Scheduling
Dispatch
Inventory Management
Telecommunications
Fibre Optic
5G
Satellite Broadband
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
Sensor Data
Artificial Intelligence
Systems Integration
KPI Measurement
SLA Adherence
Customer Satisfaction

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