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Added 6 mins ago
Q
AI and DSP Applications Software Engineer
Qualcomm
Markham, ON
- Full-time
Engineering Group, Engineering Group > Machine Learning Engineering
Added 7 mins ago
IG
Product Manager
Insight Global
Vancouver, BC
- $65 to $72 CAD / hour
- Contract
Experience partnering cross-functionally with Engineering, Operations, Program, and Analytics teams
Added 7 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth technical knowledge of CNC machine systems, including electrical,…
Added 7 mins ago
T
Gestionnaire en génie logiciel (Expériences interactives) | Software Engineering Manager (Interactive Experiences)
TAIT
Montreal, QC
- Full-time
Added 7 mins ago
TS
Sr Software Engineering Lead/ Architect
TalentSphere Staffing Solutions
Toronto, ON · North York, ON
- Full-time
Our client is seeking an experienced Senior Software Engineering Lead / Architect to join a product-focused engineering organization operating within a highly regulated environment.
Added 7 mins ago
T
Développeur logiciel senior - Plateforme centrale/ Senior Software Developer - Core Platform
TAIT
Montreal, QC
- Full-time
Added 36 mins ago
MB
Reliability Engineer / Project Engineer
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- Full-time
…business and distribution centre operations, the successful candidate will be expected to travel to other facilities, primarily Calgary, AB and Oshawa, ON. The expectation is that the…
Added 36 mins ago
BF
Automation Systems Engineer
BC Ferries
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Automation Systems Engineer to join our Engineering Technical Services and Standards (ETSS) team. This role is responsible for providing technical oversight…
Added 36 mins ago
AC
Data Analyst
Aramark Canada
Mississauga, ON
- Full-time
Bachelor's degree, or equivalent successful business experience, in business administration, engineering, information systems, data analytics, supply chain, or a related field.
Added 36 mins ago
R|
Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The project combines microfluidic tissue engineering and vascular biology to build a human-relevant model that recapitulates the tumor microenvironment, enabling the study of angiogenesis,…
Added 36 mins ago
RS
310T Heavy Duty Truck & Coach Mechanic/Technician
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- Full-time
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications;…
Added 36 mins ago
BU
De Novo Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
Added 36 mins ago
Director, Digital Experience
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
Partner closely with Technology product and engineering teams to shape solutions, resolve trade-offs and deliver the experience roadmap.
Added 1 hour ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
The ideal candidate will have both a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to…
Added 1 hour ago
A
Technicien En Dessin Mécanique
Actalent
MB · Saint-Laurent, MB
- $35 to $50 CAD / hour
- Full-time
…AutoCAD and Inventor, develop Bills of Material (BOM), and upload Engineering Change Orders (ECO). Release drawings and documentation into the ERP system and design sheet metal components.…
Added 1 hour ago
TU
Director, Space Planning & Facilities Management
The University of British Columbia
Vancouver, BC
- $12,056.75 to $18,813.42 CAD / month
- Full-time
With the high volume and complexity of the position requirements, it is important that the successful candidate have a team-oriented and flexible disposition and demonstrated leadership,…
Added 1 hour ago
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Mechanical Designer
Jule
Toronto, ON
- Volunteer
…while collaborating with cross-functional teams. The successful candidate will contribute to prototype development, product testing, and design improvements, with opportunities to apply…
Added 1 hour ago
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Production Coordinator
Actalent
Vancouver, BC
- $36 to $46 CAD / hour
- Contract
The successful candidate will work closely with engineering, production, suppliers, and skilled trades to ensure equipment is built safely, accurately, and on schedule.
Added 1 hour ago
DC
Team Leader, Deployed Operations
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Ottawa, ON
- Full-time
…(CFJOSG), 1 Engineer Support Unit (1 ESU) and the Task Force Engineering Team in each overseas location. The incumbent identifies opportunities for deployment, the minimum job requirements…
Added 1 hour ago
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Mechanical Drafter
Actalent
Ottawa, ON
- $35 to $50 CAD / hour
- Full-time
…AutoCAD and Inventor, develop Bills of Material (BOM), and upload Engineering Change Orders (ECO). Release drawings and documentation into the ERP system and design sheet metal components.…
Added 1 hour ago
C
Maintenance Manager
Civeo
AB · Edmonton International Airport
- Full-time
…operations. Reporting to the Sr. Manager, Maintenance, the successful candidate will oversee preventative, corrective, and restorative maintenance activities to maximize asset reliability,…
Added 1 hour ago
AG
Material Handler
ADI Global
Mississauga, ON
- Full-time
…accommodation will be handled confidentially and will not affect a candidate’s consideration for…
Added 1 hour ago
M
Advisor, Rapid Transit Analysis
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Canada
- Full-time
Successful completion of a University Degree in a Engineering or Planning (or related) or an advanced/specialist technical certification, requiring an equivalent number of years of…
Added 1 hour ago
Développeur.se de logiciels sénior.e - applications réseau / Senior Software Developer - Networking
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Vancouver, BC · Montreal, QC
You will report to the Director of Engineering.
Added 1 hour ago
Software Development Engineer II, Campaign Management
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Xplore Inc.

Product Owner (Field Services)

Woodstock, NB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering solutions with Agile teams. Manage integrations and stakeholder relationships, and track operational and customer experience KPIs to guide continuous improvement.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile experience, strong requirements and backlog skills, the ability to navigate complex integrations, and effective stakeholder communication and data-informed decision-making skills.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
User Stories
Systems Integration
KPI Measurement
Data-Driven Decision-Making
Vendor Management

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Owner
Product Strategy
Product Roadmap
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
AI
System Integration
Inventory Management
Telecommunications
Customer Experience
Technician Utilization
First-Time Fix Rate
SLA Adherence
Customer Satisfaction
Vendor Management
Data-Driven Decision-Making

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