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Added 18 mins ago
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Senior Fire Protection Engineer
HDR
Toronto, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 18 mins ago
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Senior Instrumentation & Controls Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Our electric power generation clients, both in Canada and US, are updating and replacing the power plant control systems with new digital control systems. This is expanding work in the…
Added 18 mins ago
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Operations Associate (Legal & Compliance)
Jerry.ai
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
Room to build: Many of our legal processes are still being optimized. You’ll decide how they should work and build the systems behind them.
Added 33 mins ago
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Operations Management Associate - Food Manufacturing
Cargill
London, ON
- Full-time
Pursuing an agriculture, business-related degree, or engineering degree (including but not limited to Animal Science, Ag-Economics, Ag-Business, Ag-Education, Agronomy, Food Science, Feed…
Added 33 mins ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…
Added 33 mins ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
…developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven,…
Added 33 mins ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
…developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven,…
Added 33 mins ago
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AI Field Engineer, EMEA
FDE Times
London, ON
- Full-time
…technology partners to turn complex AI problems into production systems, fast. The role sits at the intersection of engineering, product, and customer delivery. You are hands-on-keyboard…
Added 33 mins ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…
Added 33 mins ago
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ML Engineer Manager, AI Conversation Platform
FDE Times
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Engineering Manager, AI Conversation Platform
Added 1 hour ago
PC
Senior Associate SIEM Implementation
PwC Canada
Montreal, QC
- Full-time
…strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus…
Added 1 hour ago
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Electrical Engineer - Building
BPA
Vancouver, BC
- Full-time
In this role, you will lead and support electrical building systems design, collaborate with teams across the country, mentor younger resources and contribute your technical knowledge…
Added 1 hour ago
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Mechanic - Shop Foreman
Battlefield Equipment Rentals
Timmins, ON
- Full-time
Lead and mentor mechanics and QA staff through technical support and other teaching methods
Added 2 hours ago
Systems Analyst
Regional Municipality of Wood Buffalo
Fort McMurray, AB
The Systems Analyst completes application configuration, development, technical resolution, and co-ordinates projects through all aspects of development life cycles. These cycles may…
Added 2 hours ago
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Construction administrator
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This role is suited for a seasoned building systems professional with strong field experience in mechanical and electrical construction, a solid understanding of consulting engineering…
Added 2 hours ago
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Senior Internal Auditor
Héroux-Devtek
Longueuil, QC
- Full-time
…the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its…
Added 2 hours ago
RB
Senior Manager, AI Engineering (AML &Fraud)
Royal Bank of Canada
Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 2 hours ago
RB
Lead, Full Stack Engineer
Royal Bank of Canada
Vancouver, BC
- Full-time
The Lead, Full Stack Engineer is a hands-on leadership role within AI Engineering, US Functions Technology – Finance, Risk, Law, and Audit. You will build and inspire a team that delivers…
Added 2 hours ago
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Spécialiste en systèmes de fabrication / Manufacturing Systems Specialist
Genetec
Montreal, QC
- Full-time
We are seeking a Manufacturing Systems Specialist to serve as the primary technical bridge between our R&D engineering teams and contract manufacturing (CM) partners. In this role, you will…
Added 2 hours ago
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Operations Management Associate - Food Manufacturing
Cargill
High River, AB
- Full-time
Pursuing an agriculture, business-related degree, or engineering degree (including but not limited to Animal Science, Ag-Economics, Ag-Business, Ag-Education, Agronomy, Food Science, Feed…
Added 2 hours ago
BE
MPD Technology - Automation Manager
Beyond Energy Services and Technology Corp.
Calgary, AB
- Full-time
Lead HAZOP, FMEA and SIL/functional-safety reviews for control systems.
Added 3 hours ago
IG
Product Manager
Insight Global
Vancouver, BC
- $65 to $72 CAD / hour
- Contract
Strong experience with Order Management Systems (OMS) and related fulfillment capabilities
Added 3 hours ago
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Gestionnaire en génie logiciel (Expériences interactives) | Software Engineering Manager (Interactive Experiences)
TAIT
Montreal, QC
- Full-time
Added 3 hours ago
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Sr Software Engineering Lead/ Architect
TalentSphere Staffing Solutions
Toronto, ON · North York, ON
- Full-time
Our client is seeking an experienced Senior Software Engineering Lead / Architect to join a product-focused engineering organization operating within a highly regulated environment.
Added 3 hours ago
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Développeur logiciel senior - Plateforme centrale/ Senior Software Developer - Core Platform
TAIT
Montreal, QC
- Full-time

Xplore Inc.

Product Owner (Field Services)

Woodstock, NB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering solutions with Agile teams. Manage integrations and stakeholder relationships, and track operational and customer experience KPIs to guide continuous improvement.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile experience, strong requirements and backlog skills, the ability to navigate complex integrations, and effective stakeholder communication and data-informed decision-making skills.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
User Stories
Systems Integration
KPI Measurement
Data-Driven Decision-Making
Vendor Management

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Owner
Product Strategy
Product Roadmap
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
AI
System Integration
Inventory Management
Telecommunications
Customer Experience
Technician Utilization
First-Time Fix Rate
SLA Adherence
Customer Satisfaction
Vendor Management
Data-Driven Decision-Making

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