Jobs in Canada

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Added 1 min ago
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Senior Software Engineer
Virtusa
Mississauga, ON
- Full-time
The contractor will be responsible for testing software applications, identifying defects, executing/creating test plans, and ensuring that solutions meet functional and technical…
Added 1 min ago
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Optical Coherent System Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Active member of the cross-functional product development team involving software, electronics, optics, and test
Added 31 mins ago
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Signals & Communications Technician
CPKC
Golden, BC
- Full-time
Create comprehensive reports documenting test results and inspection findings
Added 31 mins ago
C
Signals & Communications Technician
CPKC
Revelstoke, BC
- Full-time
Create comprehensive reports documenting test results and inspection findings
Added 31 mins ago
C
Signals & Communications Technician
CPKC
Golden, BC
- Full-time
Create comprehensive reports documenting test results and inspection findings
Added 31 mins ago
N
POS Integration & Implementation Engineer – Retail (Data)
nugget.ai
Mississauga, ON
- Contract
Configure and test data integrations for new retail customers.
Added 31 mins ago
RB
Sr Mgr, Cred Risk Acquisition
Rogers Bank
Toronto, ON
- Full-time
Establish a robust champion/challenger framework to test new strategies, cut-offs, segmentation approaches, and decisioning methodologies.
Added 1 hour ago
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(Senior) Programme Manager
Hypersonica
Ottawa, ON
- Full-time
A fast paced environment where good ideas are implemented quickly, and feedback from test and flight drives real decisions.
Added 1 hour ago
GC
Développeur(se) logiciel sénior, optimisation d'actifs 3D (C++) / Senior Software Developer, 3D Asset Optimization (C++)
Game Companies
Montreal, QC
- Full-time
…clients, afin qu'un algorithme qui fonctionne sur un modèle de test tienne également sur une scène plusieurs ordres de grandeur plus…
Added 1 hour ago
NA
Laboratory Supervisor
National Asphalt
Bon Accord, AB
- Full-time
…help maintain the technical quality and reliability of our test results. The positions are available at various sites, with regional travel required where…
Added 1 hour ago
M
RQ00838 - Solution Architect - CRM - Senior
Maarut
Toronto, ON
- Contract
staffing coordination, test cycles, production cutover, rollback, and
Added 2 hours ago
M
Concrete Worker / Concrete Labourer (French and English)
Mploynow
ON · Ontario, Canada
- Full-time
You must communicate fluently in English and French, and be willing to write an English or French language test
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Internship
…the clinic for at least three to four days per week, review test results, and may divide their time between the practice and other mutually agreed-upon areas of interest. Candidates are…
Added 2 hours ago
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Senior .NET / Mobile Application Developer
I8IS - Infiniti Software Solutions
Toronto, ON
- Full-time
Develop detailed programming specifications and write, maintain, and test code.
Added 2 hours ago
RS
Phased Array Technician - Pipeline Integrity
Rockwood Service Corporation
Edmonton, AB
- Full-time
Be able to pass a vision and color detection test.
Added 2 hours ago
RS
NDT Technician - UT
Rockwood Service Corporation
Grande Prairie, AB
- Full-time
Interpret and evaluate ultrasonic test data to identify discontinuities and assess acceptance criteria.
Added 3 hours ago
HM
Internal Medicine
Health Match BC
Comox, BC
- Full-time
Added 3 hours ago
GA
Web developer
Groupe Abbatiello
Quebec, QC
- Full-time
Write, modify, integrate and test software code
Added 3 hours ago
JA
control systems engineer
JF Automation Inc.
Mississauga, ON
- Full-time
Set up and operate specialized and standard test equipment to diagnose, test and analyze the performance of electrical and electronic components, assemblies and systems
Added 3 hours ago
HM
Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
Added 4 hours ago
DD
Hairdresser
Diana's Divine Escape, Mobile Spa
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Part-time
Must have VSS Police Check, two step TB test, valid hairdressing certificate.Flu shot.
Added 4 hours ago
B
Sr. Engineer, Application Development 4B
BrightClaim
Montreal, QC
- Full-time
Collaborate with stakeholders to determine software requirements; • Design, develop, and test software applications; • Troubleshoot and debug issues in existing applications; • Conduct code…
Added 4 hours ago
CO
Sponsorship Program - Police Officers
City of Saint John
Saint John, NB
- Full-time
Must be able to pass the Physical Abilities Requirement Evaluation (PARE) test to police standards
Added 4 hours ago
T
Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
Document and validate migration sequencing, outage planning, staffing coordination, test cycles, production cutover, rollback, and post-implementation stabilization planning.
Added 4 hours ago
AU
Security Guard
Allied Universal
Ottawa, ON
- Full-time
Must have a personal Vechile

Xplore Inc.

Product Owner (Field Services)

Woodstock, NB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering solutions with Agile teams. Manage integrations and stakeholder relationships, and track operational and customer experience KPIs to guide continuous improvement.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile experience, strong requirements and backlog skills, the ability to navigate complex integrations, and effective stakeholder communication and data-informed decision-making skills.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
User Stories
Systems Integration
KPI Measurement
Data-Driven Decision-Making
Vendor Management

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Owner
Product Strategy
Product Roadmap
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
AI
System Integration
Inventory Management
Telecommunications
Customer Experience
Technician Utilization
First-Time Fix Rate
SLA Adherence
Customer Satisfaction
Vendor Management
Data-Driven Decision-Making

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Work requirements

Jobs in Canada