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Added 12 mins ago
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Onsite IT Support Specialist
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
The Onsite IT Support Analyst plays a critical role in ensuring the smooth operation of computer systems so that end users can perform their work effectively. This is a 100% onsite position…
Added 12 mins ago
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Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
As the Sr. IT Support Analyst, you are the escalation point as well as
Added 12 mins ago
PC
Sr Specialist – Retail Technology Platform
Parkland Corporation
Calgary, AB · Mississauga, ON
- Full-time
The position is responsible for developing, testing, and deploying high-quality retail and commercial technology solutions focused on Sunoco’s Caribbean business in support of various…
Added 12 mins ago
LM
Clinical Assistant
LASIK MD
AB · Edmonton, Alberta
- Full-time
You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
Added 27 mins ago
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Apprentice Technician
Steele Auto Group
NS · Dartmouth, NS
- Full-time
As an Apprentice Technician with Steele Volkswagen, you will work alongside experienced technicians, developing your skills in vehicle maintenance, diagnostics, and repairs. You will gain…
Added 27 mins ago
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Senior Building Mechanical Technologist
CIMA+
Kitchener, ON · Mississauga, Ontario
- $68,960 to $94,820 CAD / year
- Full-time
…team of specialists dedicated to high-performance projects to support our clients and design teams across Canada. Join us and immerse yourself in a dynamic, innovative, and collaborative…
Added 42 mins ago
Lab Patient Technician
LifeLabs
Sarnia, ON
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact…
Added 42 mins ago
Lab Patient Technician
LifeLabs
Toronto, ON
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact…
Added 42 mins ago
WG
Engineering Technician
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
…failures in the system are caught quickly. The Engineering Technician acts as the key point of contact for the development and maintenance of the monitoring systems and ensures our…
Added 57 mins ago
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Automation Systems Specialist
Mosaic
Esterhazy, SK · CA - Esterhazy, SK
- Full-time
…Maintenance resources while also assisting in the long term support of new systems through the technology implementation life…
Added 1 hour ago
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Laboratory Technician
Airswift
Fort St. John, BC
- Contract
Support method validation, troubleshooting, and continuous improvement initiatives.
Added 1 hour ago
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Senior Building Mechanical Technologist
CIMA+
Bowmanville, ON
- $68,960 to $94,820 CAD / year
- Full-time
…team of specialists dedicated to high-performance projects to support our clients and design teams across Canada. Join us and immerse yourself in a dynamic, innovative, and collaborative…
Added 1 hour ago
C
Senior Building Mechanical Technologist
CIMA+
Mississauga, ON
- $68,960 to $94,820 CAD / year
- Full-time
…team of specialists dedicated to high-performance projects to support our clients and design teams across Canada. Join us and immerse yourself in a dynamic, innovative, and collaborative…
Added 1 hour ago
C
Senior Building Mechanical Technologist
CIMA+
Kitchener, ON
- $68,960 to $94,820 CAD / year
- Full-time
…team of specialists dedicated to high-performance projects to support our clients and design teams across Canada. Join us and immerse yourself in a dynamic, innovative, and collaborative…
Added 1 hour ago
E
Environmental Engineering Field Technician Student (Co-op)
EXP
Brampton, ON
- Full-time
Environmental Field Technician Student (Co-op)
Added 1 hour ago
TC
Hose Technician
Toromont Cat
Sudbury, ON
- Full-time
Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Added 1 hour ago
IF
IT Technician,
iA Financial Group
Montreal, QC
- Full-time
Are you passionate about information technology and looking to contribute to the purpose of a company that strives to ensure its clients feel confident and secure about their future? As an…
Added 1 hour ago
Registered Veterinary Technician - Join a Team Backed by 99+ Years of Veterinary Expertise!
VetStrategy / Daubigny
Port Elgin, ON
…foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more…
Added 1 hour ago
Senior Fire Alarm Technician
Levitt-Safety
Port Coquitlam, BC
Levitt-Safety is looking for an experienced Senior Fire Alarm Technician to join our growing BC team. In this role, you'll take the lead on the inspection, testing, maintenance,…
Added 1 hour ago
E
Architectural Technologist
EXP
North Bay, ON
- Full-time
EXP is currently looking for a Senior Architectural Technician to join our team in Northern Ontario. This position can be based out of our North Bay, Huntsville, Sudbury, Barrie or Thunder…
Added 1 hour ago
E
Architectural Drafter
EXP
North Bay, ON
- Full-time
Diploma or certificate in Architectural Technology, Architectural Technician, Drafting, Computer-Aided Design (CAD) or a related field.
Added 2 hours ago
Technical Officer, GMP Buffer/Solution Preparation
National Research Council Canada
Montreal, QC
We are looking for a Technical Officer, GMP Buffer Preparation, to support the Production team at the Clinical Trial Material Facility. The Technical Officer would be someone who shares our…
Added 2 hours ago
Occupational Therapist, Assistive Technology and Specialty Seating and Mobility
Nova Scotia Health and IWK Health
Halifax, NS
Accountable to the Manager, Rehabilitation Services, the Occupational Therapist (OT) works on both the IWK Assistive Technology Service and the Specialty Seating and Mobility Service. The…
Added 2 hours ago
Technician, Studio - Visual Arts
City of Mississauga
Mississauga, ON
Under the direction of the Supervisor, Culture Programs - Visual Arts, the Studio Arts Technician manages equipment maintenance, repair and replacement, health & safety and safe operating…
Added 2 hours ago
FT
Automotive Service Technician, Fairview
Fountain Tire
Fairview, AB
- Other
Fountain Tire Fairview is growing, and we’re looking for an exceptional Journeyman Automotive Technician to join our team.

Xplore Inc.

Product Owner (Field Services)

Woodstock, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering solutions with Agile teams. Manage integrations and stakeholder relationships, and track operational and customer experience KPIs to guide continuous improvement.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile experience, strong requirements and backlog skills, the ability to navigate complex integrations, and effective stakeholder communication and data-informed decision-making skills.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
User Stories
Systems Integration
KPI Measurement
Data-Driven Decision-Making
Vendor Management

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Owner
Product Strategy
Product Roadmap
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
AI
System Integration
Inventory Management
Telecommunications
Customer Experience
Technician Utilization
First-Time Fix Rate
SLA Adherence
Customer Satisfaction
Vendor Management
Data-Driven Decision-Making

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