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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 1 min ago
LH
Physiotherapist
Lifemark Health Group
St. Catharines, ON
- $36.92 to $54.14 CAD / hour
- Internship
Partner with therapy assistants and kinesiologists to maximize clinical impact.
Added 1 min ago
LH
Physiotherapist
Lifemark Health Group
Walkerton, ON
- Internship
…seniors. With over 30 years of experience, we are a preferred partner of more than 185 LTC homes, 55 retirement communities and 180+ seniors’…
Added 1 min ago
DA
Senior NPI Engineer
DART Aerospace
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 1 min ago
WT
Director Project Delivery
Waterfront Toronto
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
Reviews agency partner procurement policies, procedures, and practices, in collaboration with Procurement, to ensure compliance with Delivery Agreement obligations.
Added 1 min ago
AC
Creative Studio Operations Administrator
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Toronto, ON
- Full-time
Administer the trademark process, including documentation, partner communications, agreements, approvals and records, and provide practical guidance on process requirements.
Added 17 mins ago
DC
Environmental Student
Dillon Consulting Limited
Fredericton, NB
- Other
…planning, engineering, environmental science, and management. We partner with clients to provide committed, collaborative, and inventive solutions to complex, multi-faceted projects. With…
Added 31 mins ago
J
Senior Director, Engineering
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Director, Engineering based in Canada.
Added 47 mins ago
SC
barista - Store# 29597, TSAWWASSEN COMMONS
Starbucks Coffee Company
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- Full-time
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Added 1 hour ago
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Graph Data Scientist
Swoon
Toronto, ON
- Contract
Partner with data engineers to develop scalable data ingestion, entity-resolution, feature-engineering, and graph-processing pipelines using Python, SQL, Spark, Databricks, or similar…
Added 1 hour ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
…ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic…
Added 1 hour ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
Partner with Finance, Payroll, Accounting, Operations, and IT teams to support organizational initiatives.
Added 1 hour ago
FP
Manager Campaign Analytics SQL Pega CDH
FINTECH PROFESSIONALS CORP
Toronto, ON
- $50 to $65 CAD / hour
- Full-time
Partner with Campaign Design and Execution, Data Science, Marketing, Product, and channel teams to improve decisioning, personalization, next-best-action strategies, and multi-channel…
Added 1 hour ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
Partner with Finance, Payroll, Accounting, Operations, and IT teams to support organizational initiatives
Added 1 hour ago
C
Sales Director
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Actively participate in customer meetings, industry events, and partner activities to support sales development.
Added 1 hour ago
C
Service Account Executive - Building Automation Systems
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Calgary, AB · CA AB Calgary
- Full-time
…currently have a maintenance agreement with Convergint, and lead or partner with the existing sales team to sell the value of maintenance to these…
Added 1 hour ago
EL
Senior Financial Analyst - Origins Global
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Toronto, ON
- Full-time
Partner with operational teams to understand the financial implications of business activities and decisions.
Added 2 hours ago
VM
Field Sales Representative
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Mississauga, ON
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Today, we partner with best-in-class home service providers such as Insight Canada - the largest residential pest control service company in the country (think the Apple of pest control) -…
Added 2 hours ago
RM
RN Registered Nurse
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Kawartha Lakes, ON · Lindsay, ON
- Temporary
…family-centered concept of labour and delivery. The mother's partner or any support person she chooses may remain with her during her Hospital stay. There is no nursery in this unit. Babies…
Added 2 hours ago
A
Bilingual Supervisor, Transfers
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- $83,000 to $100,000 CAD / year
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Added 2 hours ago
FP
Talent Acquisition Consultant
FINTECH PROFESSIONALS CORP
Toronto, ON
- $30 to $45 CAD / hour
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Partner with recruiters who manage hiring manager relationships to align on candidate needs
Added 2 hours ago
U
Sr. Community Developer - Far Cry
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…deployment and maintenance of best practices. As a key strategic partner, they will prioritize global business growth opportunities by collaborating with transversal stakeholders as they…
Added 2 hours ago
R(
Director, Strategic Insights
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Partner with senior leadership to embed insights into planning, prioritization, and performance measurement across the organization
Added 2 hours ago
C
Manager, Engineering
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Fredericton, NB
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Hire and retain strong talent; partner with recruiting to build an inclusive, high-trust team where engineers are excited to do their best work.
Added 2 hours ago
C
Scrum Master II
Cvent
Fredericton, NB
- Full-time
Added 2 hours ago
C
Product Manager
Cvent
Fredericton, NB · Virtual, UNAVAILABLE
- Full-time
Manage backlog prioritization, sprint planning, and delivery cadence. Partner with Engineering, Design, and QA on backlog, requirements, and acceptance criteria.

Xplore Inc.

Product Owner (Field Services)

Fredericton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and prioritized backlog for field service and work order management platforms, translating customer and technician needs into requirements and delivering improvements with Agile teams. Coordinate integrations and stakeholders, manage vendor relationships, and track operational and customer experience KPIs to guide continuous improvement.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile experience, strong requirements and backlog skills, the ability to navigate complex integrations, and effective stakeholder communication and data-informed decision-making skills.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
Vendor Management
KPI Measurement
Data-Driven Decision-Making
Telecommunications

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Ownership
Product Strategy
Product Roadmap
Product Backlog
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Customer Discovery
Customer Experience
Technician Experience
Systems Integration
APIs
Cloud
Automation
IoT
AI
Inventory Management
Vendor Management
KPI Tracking
First-Time Fix Rate
SLA Adherence
Telecommunications

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