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Added 32 mins ago
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Branch Operations Manager, British Columbia
Hussmann
Burnaby, BC
- Full-time
Relocation assistance within Canada may be available for the successful candidate. Please note that visa, work permit, and immigration sponsorship are not offered.
Added 32 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth technical knowledge of CNC machine systems, including electrical,…
Added 46 mins ago
S&
Senior Structural Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
This is a senior engineering position that offers a variety of interesting and challenging opportunities in structural engineering and will provide an excellent opportunity to advance your…
Added 1 hour ago
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Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The project combines microfluidic tissue engineering and vascular biology to build a human-relevant model that recapitulates the tumor microenvironment, enabling the study of angiogenesis,…
Added 1 hour ago
S&
Lead Piping Stress Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
The Piping Engineering & Analysis discipline performs evaluations for piping systems in accordance with ASME Boiler and Pressure Vessel Code, ASME B31.1, ASME B31.7, and other codes as…
Added 1 hour ago
S&
Senior Piping Stress Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
…generation nuclear projects, and will interface with systems engineering, structural engineering, piping design, and support design groups, for the design of piping systems and pipe…
Added 1 hour ago
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Lead EHV Transmission Line Engineer 2 - Grid
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
BS degree from a Canadian Engineering Accreditation Board-accredited undergraduate program or a US based ABET-accredited program.
Added 1 hour ago
S&
Lead Structural Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
…of interesting and challenging opportunities in structural engineering and will provide an excellent opportunity to advance your career. In this position you will guide a team of structural…
Added 1 hour ago
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Underground Mine Surveyor
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…you will help optimize operations, ensuring compliance with engineering designs and safety…
Added 2 hours ago
Senior GRC Specialist
OCS Ontario Cannabis Store
Toronto, ON
The ideal candidate brings a strong understanding of IT risk and compliance practices, stays current on emerging technologies, industry standards, and evolving threats, and is passionate…
Added 2 hours ago
Manufacturing Technician - Assembly
INNIO
Welland, ON
The salary range for this position is $50,000 - $60,000,which will be determined based on the candidate's experience and qualifications.
Added 3 hours ago
SM
Python Developer (Onsite)
S M Software Solutions Inc
Mississauga, ON
- Full-time
…PySpark, Big Data Processing, and ETL development. The ideal candidate should have advanced-level experience in handling large volumes of data, developing and optimizing data processing…
Added 3 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…product leadership for enterprise AI initiatives. The ideal candidate will have strong experience delivering AI/ML, Generative AI, and data products, along with a solid understanding of…
Added 3 hours ago
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RQ11487 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…ETL with strong expertise in Azure data technologies, data engineering, ETL development, Microsoft Fabric, Azure Databricks, PySpark, and Power BI. The ideal candidate will have hands-on…
Added 3 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…solutions using modern Azure cloud technologies. The ideal candidate will have hands-on experience with Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), Databricks, Delta Lake,…
Added 3 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis, requirements gathering, business process re-engineering, business case development, and system functional requirements. The ideal candidate will have strong expertise in…
Added 3 hours ago
SM
RQ11487 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…ETL with strong expertise in Azure data technologies, data engineering, ETL development, Microsoft Fabric, Azure Databricks, PySpark, and Power BI. The ideal candidate will have hands-on…
Added 3 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis, requirements gathering, business process re-engineering, business case development, and system functional requirements. The ideal candidate will have strong expertise in…
Added 3 hours ago
SM
RQ00239 – Senior Data Architect/Modeller
S M Software Solutions Inc
Toronto, ON
- Internship
…logical, and physical data modelling, cloud data platforms, data engineering, and AI/ML solutions. The ideal candidate will have strong knowledge of modern Azure data and AI technologies,…
Added 3 hours ago
SM
RQ00241 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…production-grade data pipelines and integration solutions. The ideal candidate will have strong expertise in Python, SQL, ETL/ELT, APIs, data integration, data transformation, and…
Added 3 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…solutions using modern Azure cloud technologies. The ideal candidate will have hands-on experience with Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), Databricks, Delta Lake,…
Added 3 hours ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are looking for an experienced DevOps Engineer with 10+ years of experience in DevOps engineering, CI/CD automation, infrastructure management, containerization, orchestration, and…
Added 3 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis, requirements gathering, business process re-engineering, business case development, and system functional requirements. The ideal candidate will have strong expertise in…
Added 3 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…solutions using modern Azure cloud technologies. The ideal candidate will have hands-on experience with Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), Databricks, Delta Lake,…
Added 3 hours ago
SM
RQ00244 – Data Science Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Data Science Developer with advanced hands-on expertise in Python, software engineering, Generative AI (GenAI), Large Language Models (LLMs),…

Xplore Inc.

Product Owner (Field Services)

Cornwall, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and backlog for field service and work order management platforms, translating customer and technician needs into prioritized requirements and incremental delivery. Coordinate with business, technology, and vendor stakeholders to manage integrations and improve operational and customer outcomes using defined KPIs.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile team experience, strong requirements and stakeholder skills, and the ability to use data and customer insights to guide product decisions.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
KPI Measurement
Data-Driven Decision-Making
Vendor Management
Customer Experience

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Ownership
Product Roadmap
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
AI
System Integration
Inventory Management
Telecommunications
Customer Experience
Technician Utilization
First-Time Fix Rate
SLA Adherence
Customer Satisfaction
Vendor Management
Sprint Planning
Backlog Grooming
KPI Tracking

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