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Added 7 mins ago
BC
Head of Operations
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 22 mins ago
TT
Quality Engineering Intern
TTM Technologies
Toronto, ON
- Full-time
…time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring…
Added 1 hour ago
CS
Instructor, HealthTech Innovation (Vancouver)
Circuit Stream
Vancouver, BC
- $1,500 to $1,650 CAD / week
- Contract
…chance to explore what they might want to do next, from AI, engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading…
Added 1 hour ago
TL
Manager, Commercial Expansion
Teli Labs
Vancouver, BC
- Full-time
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 1 hour ago
TL
Manager, Commercial Expansion
Teli Labs
Toronto, ON
- Full-time
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 2 hours ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
NOTE: Excellent performance may lead to full-time employment opportunities in sales, field service or other engineering roles upon graduation.
Added 2 hours ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels…
Added 3 hours ago
IF
Senior Supply Chain Specialist – Planning, Procurement & Product Development
ITN Food Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Build and maintain SKU-level purchasing plans for each supplier from sales history, forecasts, seasonality, lead times, MOQs and inventory targets.
Added 4 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 4 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 4 hours ago
QM
Azure Applications Architect
Quantum Management Services Ltd.
Toronto, ON
- $135,000 to $140,000 CAD / year
- Full-time
We are seeking an Azure Application Cloud Solutions Architect / Technical Lead to design, develop and implement scalable, cloud-native applications and integration solutions within…
Added 4 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 hours ago
W
Senior or Principal Civil Engineer
Worley
Calgary, AB
- Full-time
As a Senior or Principal Civil Engineer, you will lead and deliver civil engineering solutions for environmental remediation, landfill, closure, restoration, and related infrastructure…
Added 5 hours ago
E
Senior Java Developer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic…
Added 5 hours ago
ES
Senior Systems Architect
Euna Solutions
Oakville, ON
- Full-time
Govern Euna's technical standards program end-to-end: drafting, reviewing, ratifying, communicating, and keeping standards current across architecture, engineering, and operations.
Added 5 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Degree or diploma in computer science, software engineering, information systems, computer engineering, data analytics, or a related technology discipline.
Added 6 hours ago
M
Cloud Solution Architect - AI Apps
Microsoft
Vancouver, BC
- Full-time
…obstacles and adoption challenges. You will work with customers to lead deep technical architecture discussions and engage with senior customer executives, enterprise architects, platform…
Added 6 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 7 hours ago
A
Software Architect: AEC Platform Data
Autodesk
Quebec, QC
- Full-time
…architecte logiciel expérimenté pour se joindre à l’équipe AEC Data et définir les services natifs du nuage ainsi que l’architecture des systèmes distribués qui sous-tendent le modèle de…
Added 7 hours ago
A
Software Architect: AEC Platform Data
Autodesk
Montreal, QC
- Full-time
…architecte logiciel expérimenté pour se joindre à l’équipe AEC Data et définir les services natifs du nuage ainsi que l’architecture des systèmes distribués qui sous-tendent le modèle de…
Added 7 hours ago
A
Software Architect: AEC Platform Data
Autodesk
Toronto, ON
- Full-time
…architecte logiciel expérimenté pour se joindre à l’équipe AEC Data et définir les services natifs du nuage ainsi que l’architecture des systèmes distribués qui sous-tendent le modèle de…
Added 9 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
Added 9 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
Added 10 hours ago
FA
Production Scheduler
FTAI Aviation
Montreal, QC
- Full-time
Lead daily production meetings and follow up on schedule adherence and constraints
Added 10 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Xplore Inc.

Product Owner (Field Services)

Cornwall, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own the vision, roadmap, and backlog for field service and work order management platforms, translating customer and technician needs into prioritized requirements and incremental delivery. Coordinate with business, technology, and vendor stakeholders to manage integrations and improve operational and customer outcomes using defined KPIs.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile team experience, strong requirements and stakeholder skills, and the ability to use data and customer insights to guide product decisions.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
KPI Measurement
Data-Driven Decision-Making
Vendor Management
Customer Experience

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Ownership
Product Roadmap
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
AI
System Integration
Inventory Management
Telecommunications
Customer Experience
Technician Utilization
First-Time Fix Rate
SLA Adherence
Customer Satisfaction
Vendor Management
Sprint Planning
Backlog Grooming
KPI Tracking

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